改善居家办公问责制的7个方法受漫长的疫情影响以及网络通讯日益方便迅捷，居家办公了越来越合理化。居家办公成为职场大势，而管理者通常认为居家办公会严重影响员工工作效率。事实上，与其一味心里过滤不如正视其好处，适应混合式和多元化工作。
想了解居家办公问责制，就要知道是居家办公问责制的什么，其好处是什么，以及七个改善团队或企业问责制的方法。
居家办公（WFH）是许多美国专业人士的新型常态，无论是全职的远程工作还是混合式工作。然而，这种工作制度给企业和员工带来许多利益的同时也带来了特别的挑战——尤其是问责制的问题。没有了传统的办公环境，办公效率以及办公可靠度就需要刻意努力和有效的策略来维持。
在这篇文章中，我们将探讨如何改善居家办公的问责制，让个人和团队在这种新的工作环境下蓬勃发展。
What is work-from-home accountability?
什么是居家办公问责制？
Accountability is taking ownership of one’s actions, decisions and outcomes in the remote work context. This means being responsible for meeting deadlines, maintaining quality levels and honoring commitments made to colleagues and stakeholders.
When working from home, it’s important to establish clear expectations and guidelines for accountability. This includes:
Defining specific goals and objectives
Setting realistic deadlines
Providing regular feedback
Giving support
Accountability in remote work also requires effective communication. Inform all team members about progress, challenges and any changes that may affect the workflow. This promotes transparency and allows for better collaboration and problem-solving among teams.
Benefits of work-from-home accountability
居家办公问责制的好处
To enhance accountability in remote work, it’s important to recognize its significance. Some of the benefits of focusing on accountability in remote workers include:
Improved responsibility: When people hold themselves accountable for their work, they’re more likely to step up and take responsibility for the outcome of their tasks. This also gives employees a sense of accomplishment and improves job satisfaction.
More transparency: When you set clear expectations for remote teams, it’s easier for them to be clear about what they’re working on and when they may need help. This also increases trust among team members.
Improved collaboration: Remote team accountability helps employees collaborate by outlining who’s responsible for what, so they know who to communicate with to ensure work is completed.
Fewer missed deadlines: When working remotely, it’s easy to let deadlines slide past without colleagues reminding you when work is due. Improving accountability among WFH team members helps reduce the number of missed deadlines and streamlines workflows.
Better work-life balance: Accountability also improves work-life balance for employees by making sure no team members have to pick up the slack for others.
7 ways to improve work-from-home accountability
改善居家办公问责制的7个方法
Leaders and managers can establish and improve WFH accountability through a few methods. Every organization is different, so you’ll need to find what works best for your situation.
1. Set a clear WFH policy
建立明确的WFH政策
The first step in establishing WFH accountability is to have a clear policy in place. It’s a good idea to ensure team members have buy-in so they don’t feel that they can’t follow the rules. Some items your policy should cover should include expected working hours, hybrid schedules and technology usage policies. Some virtual teams may work on their own schedules and timelines while others will need to have set hours in place to ensure collaboration. Many virtual teams will need more structure than others. It’s important your policy encompasses the best system for your entire organization. Work with your managers and team leaders to find out what policies will work best for everyone.
2. Clarify responsibilities
明确职责
If employees know what’s expected of them, they’ll be more likely to hold themselves accountable to those expectations. Make sure you set clear goals, deadlines and benchmarks so employees can hold themselves to them. Workers need to know what they’re responsible for and who to ask if a project is running late or they need more help. Key performance indicators (KPIs) help teams measure the quality and efficiency of their work to make changes where needed. This is particularly important in a remote work environment where team members don’t have regular physical interactions with each other.
3. Provide the right tools
提供合适的工具
Remote employees may need additional technology and tools to communicate, collaborate and complete tasks. Make sure you provide your teams with the right technology to help them meet goals and stay on track. Virtual teams will need the right communication tool for team meetings, plus project management and collaboration tools to keep each other accountable in real time. Time management and tracking tools help teams determine how to assign project deadlines and prioritize as well. Cloud-based systems help employees work from anywhere and at any time, helping them complete projects when working from home or traveling. Leadership also needs specialized software like ActivTrak to maintain visibility and manage hybrid and remote workforces.
4. Encourage clear communication
鼓励清晰的交流
The best-performing virtual teams are those who can communicate regularly and clearly about their work. Many of the tools you provide your team members will help them communicate about work status, bottlenecks and processes. However, you should also encourage communication among teams through other means, such as weekly newsletters and quarterly all-staff meetings. Just make sure that you’re not scheduling unnecessary meetings for your team’s needs.
5. Give regular check-ins
日常打卡
Beyond clear communication about the team or organization as a whole, structured check-ins for individual employees helps ensure work-from-home policies are working for each person. Give employees a chance to voice their concerns with existing policies or let their managers know where they may be struggling. This also provides an opportunity for managers to help employees see where they’re hitting goals or where they may need to work harder. WFH environments may change over time as your team members and their needs change, so flexibility and regular feedback are key.
6. Measure productivity
衡量工作效率
Remote employee management requires understanding how your teams work best and what blockers may keep them from productivity. One way to make sure you’re setting realistic goals and that team members are accountable for their work when they work from home is to monitor productivity. There are many benefits to using WFH productivity tracking software like ActivTrak, including helping team members with time management, task management and accountability. It also gives your leaders insight to make decisions driven by data rather than guesswork, so you can see where workflows and processes may need tweaking or what’s working for your remote teams. You can also see if team members may be working too much or too little and redistribute the workload as needed.
7. Reward employees for achievements
员工成就奖励
Create a culture of engagement by rewarding employees for being accountable and meeting （or exceeding） expectations. Bonuses, extra paid time off or gifts can be special rewards, but even publicly praising employees for their contributions can go a long way toward improving accountability in your team. Other rewards can include new opportunities to further their careers or take on new challenges. Different teams and employees will have different needs for feeling valued and rewarded, so let your managers find the best way to let employees know they’re appreciated.
Use ActivTrak to improve work-from-home accountability
If you’re ready to take the next step to enhance work-from-home accountability for your team, ActivTrak offers a comprehensive workforce analytics platform customizable to your needs. Get insights to assess and improve employee productivity and well-being and gain visibility into how work gets done within your company. Use data to inform key decisions and optimize outcomes for your remote or hybrid teams. To see how ActivTrak can empower your team, contact our sales team for a free demo.
SOURCE ActivTrak
transparency
2024年01月22日
transparency
Workday: It’s Time to Close the AI Trust GapWorkday, a leading provider of enterprise cloud applications for finance and human resources, has pressed a global study recently recognizing the importance of addressing the AI trust gap. They believe that trust is a critical factor when it comes to implementing artificial intelligence (AI) systems, especially in areas such as workforce management and human resources.
Research results are as follows:
At the leadership level, only 62% welcome AI, and only 62% are confident their organization will ensure AI is implemented in a responsible and trustworthy way. At the employee level, these figures drop even lower to 52% and 55%, respectively.
70% of leaders say AI should be developed in a way that easily allows for human review and intervention. Yet 42% of employees believe their company does not have a clear understanding of which systems should be fully automated and which require human intervention.
1 in 4 employees (23%) are not confident that their organization will put employee interests above its own when implementing AI. (compared to 21% of leaders)
1 in 4 employees (23%) are not confident that their organization will prioritize innovating with care for people over innovating with speed. (compared to 17% of leaders)
1 in 4 employees (23%) are not confident that their organization will ensure AI is implemented in a responsible and trustworthy way. (compared to 17% of leaders)
“We know how these technologies can benefit economic opportunities for people—that’s our business. But people won’t use technologies they don’t trust. Skills are the way forward, and not only skills, but skills backed by a thoughtful, ethical, responsible implementation of AI that has regulatory safeguards that help facilitate trust.” said Chandler C. Morse, VP, Public Policy, Workday.
Workday’s study focuses on various key areas:
Section 1: Perspectives align on AI’s potential and responsible use.
“At the outset of our research, we hypothesized that there would be a general alignment between business leaders and employees regarding their overall enthusiasm for AI. Encouragingly, this has proven true: leaders and employees are aligned in several areas, including AI’s potential for business transformation, as well as efforts to reduce risk and ensure trustworthy AI.”
Both leaders and employees believe in and hope for a transformation scenario* with AI.
Both groups agree AI implementation should prioritize human control.
Both groups cite regulation and frameworks as most important for trustworthy AI.
Section 2: When it comes to the development of AI, the trust gap between leaders and employees diverges even more.
“While most leaders and employees agree on the value of AI and the need for its careful implementation, the existing trust gap becomes even more pronounced when it comes to developing AI in a way that facilitates human review and intervention.”
Employees aren’t confident their company takes a people-first approach.
At all levels, there’s the worry that human welfare isn’t a leadership priority.
Section 3: Data on AI governance and use is not readily visible to employees.
“While employees are calling for regulation and ethical frameworks to ensure that AI is trustworthy, there is a lack of awareness across all levels of the workforce when it comes to collaborating on AI regulation and sharing responsible AI guidelines.”
Closing remarks: How Workday is closing the AI trust gap.
Transparency: Workday can prioritize transparency in their AI systems. Providing clear explanations of how AI algorithms make decisions can help build trust among users. By revealing the factors, data, and processes that contribute to AI-driven outcomes, Workday can ensure transparency in their AI applications.
Explainability: Workday can work towards making their AI systems more explainable. This means enabling users to understand the reasoning behind AI-generated recommendations or decisions. Employing techniques like interpretable machine learning can help users comprehend the logic and factors influencing the AI-driven outcomes.
Ethical considerations: Working on ethical frameworks and guidelines for AI use can play a crucial role in closing the trust gap. Workday can ensure that their AI systems align with ethical principles, such as fairness, accountability, and avoiding bias. This might involve rigorous testing, auditing, and ongoing monitoring of AI models to detect and mitigate any potential biases or unintended consequences.
User feedback and collaboration: Engaging with users and seeking their feedback can be key to building trust. Workday can involve their customers and end-users in the AI development process, gathering insights and acting on user concerns. Collaboration and open communication will help Workday enhance their AI systems based on real-world feedback and user needs.
Data privacy and security: Ensuring robust data privacy and security measures is vital for instilling trust in AI systems. Workday can prioritize data protection and encryption, complying with industry standards and regulations. By demonstrating strong data privacy practices, they can alleviate concerns associated with AI-driven data processing.
SOURCE Workday
transparency
2024年01月11日
transparency
视频：Leading Through Transformation The Future of HR in the AI Era
Leading Through Transformation The Future of HR in the AI Era
Jiajia Chen
Senior Group Product Manager
Nvidia
点击访问：https://www.youtube.com/watch?v=toiy_sBDXHs
以下为演讲稿翻译整理，仅供参考：
引领变革：人工智能时代人力资源的未来
欢迎大家，我很高兴有机会讨论一个自2022年底以来成为焦点的话题。随着chat的广泛成功，许多人开始思考一个问题：我还会有工作吗？对于一些父母来说，这个问题可能会有所不同：我的孩子将来会有工作吗？在深入这个问题之前，让我简单介绍一下自己。我早期的职业生涯涉及多个商业领域，包括人力资源，后来我专注于人工智能产品管理。我拥有几个学位，包括法律学位、MBA学位、经济学科学学位和软件工程学位。我曾在Nidia管理人工智能基础设施产品组合几年。去年晚些时候，我转移到另一个名为Nidia Omniverse的产品组，这是一个数字孪生平台工业元宇宙。我们的企业客户可以使用Omniverse来创建数字孪生工业元宇宙，通过利用模拟和生成性人工智能以及与大型生态系统合作。通过这些经历，我对人工智能和人力资源有了深刻的理解。在这次演讲中，我希望能提供一个框架，帮助大家思考如何在人工智能时代领导转型，如何保持相关性并比人工智能发展得更快。
人工智能并不是一个新概念。让我们快速回顾一下人工智能发展的简史，为今天的对话奠定基础。人工智能领域诞生于1950年代。1950年，艾伦·图灵提出了模仿人类智能的通用机器的概念。1956年，人工智能这一术语被创造出来。在1970年代和1980年代，人工智能最初的乐观预期开始减弱，因为进展没有达到高期望，人工智能研究的资金减少，领域经历了被称为人工智能冬天的时期。在人工智能冬天期间，研究人员专注于发展专家系统，这是基于规则的系统，旨在模仿人类专家在特定领域的知识和决策能力。这种方法在实际应用中取得了一些进展，例如医学诊断和工业自动化。1980年代，人工智能的焦点转向了机器学习和神经网络。机器学习算法允许计算机在没有明确编程的情况下从数据中学习，并做出预测或决策。受人类大脑结构启发的神经网络引起了关注，并被应用于各种任务，包括图像和语音识别。得益于大量数据的可用性和计算能力的进步，人工智能经历了复兴。Nidia的贡献是关键的。
2022年11月推出的ChatGPT标志着人工智能的关键时刻。生成性人工智能正在推动机器创造的边界。人工智能越来越多地融入各种应用和行业，正在金融、医疗保健、网络安全等领域发挥作用，转变行业并创造新的机会。
你们中有多少人尝试过ChatGPT？你们喜欢它的哪些功能？是否用它来草拟电子邮件、创建培训材料，或者提出棘手的问题，试图愚弄chat GPT，证明你的人类智能更高级？人工智能预计将在各个维度对工作场所产生重大变化。
以下是人工智能可能带来的九个变化。
首先，提高生产力：人工智能是否会提高生产力和经济增长？许多人这样预期，但也有很多人告诉你，到目前为止，这种生成性人工智能趋势并没有大幅提高生产力，除了提供一些有趣的玩具。你们中的一些人可能听说过“生产力悖论”，这是1970年代和1980年代在美国发生的现象。我的预测是，人工智能不会发生这种情况。人工智能可以更快地传播，且所需的资本投资更少。这是因为人工智能在短期内的应用主要是软件革命，所需的大部分基础设施，如计算设备、网络和云服务，已经到位。你现在可以通过手机立即使用chat GPT和迅速增长的类似软件。
其次，收入不平等：人工智能是否会带来自动化的奢华时代，还是只会加剧现有的不平等？美国国家经济研究局发布的一份报告称，自1980年以来，美国工资变化的50%到70%可以归因于蓝领工人被自动化取代或降级导致的工资下降。人工智能、机器人技术和新的复杂技术导致财富高度集中。直到最近，受过大学教育的白领专业人士基本上没有受到低教育工人的命运。拥有研究生学位的人看到他们的薪水上涨，而低教育工人的薪水显著下降。这一问题将加剧，低技能的白领工人也将受到影响。
第三，劳动力技能提升和风险转移：随着某些任务的自动化，人工智能需要专注于提升和重新技能化劳动力。员工需要获得新的技能和知识，以适应不断变化的工作要求，并有效地与人工智能系统协作。有关这一主题的研究很多，不同研究的数据也有所不同。彭博社的研究显示，由于人工智能对工作的影响，全球将有超过1.2亿工人在未来三年内需要重新培训。据信，由于人工智能相关部署，中国将有超过5000万工人需要重新培训。美国将需要重新培训1150万人，以适应劳动力市场的需求。巴西、日本和德国的数百万工人也将需要帮助应对人工智能、机器人技术及相关技术带来的变化。根据麦肯锡的一项研究，由于快速自动化的采用，多达3.75亿工人可能需要转换职业类别。
第四，重新定义工作角色：人工智能有潜力重塑工作角色并创造新的角色。一些任务和工作可能会完全自动化，导致某些领域的工作流失。然而，人工智能也为创造涉及管理和协作人工智能系统、分析人工智能生成的内容、开发和维护人工智能技术的新角色创造了机会。例子包括美国政府试图将制造业带回美国。许多人认为，像第二次世界大战后一样，将创造数百万高薪的蓝领工人工作。然而，这最有可能不会发生，因为在美国建造的新工厂几乎不会雇用许多人类工人。一切都将通过机器人或管理系统自动化。
第五，增强决策制定：人工智能系统可以分析大量数据，检测模式，并生成支持决策过程的洞察。这可以使员工和管理者获得更准确、更及时的信息，使各种职能（如运营、市场营销、财务、人力资源）的决策更加明智。2019年哈佛商业评论提出了一个概念，称为人工智能驱动的决策，与数据驱动的决策相比，它允许我们克服作为人类处理器的固有局限性，如低效和认知偏见，因为你可以指派机器来处理大量数据，让我们人类应用判断力、文化价值观和情境来选择决策选项。
第六，人工智能与人类的协作：人工智能技术使得人与智能系统之间的协作成为可能。这种协作可能涉及利用人工智能在数据分析、模式识别和预测方面的优势，而人类则提供批判性思维、创造力、同理心和复杂问题解决技能。如果能够有效地实现人与人工智能系统的协作，可以带来改进的成果和创新。的确，许多公司已经使用人工智能自动化流程，但到目前为止，证据表明，那些旨在取代员工的部署只会带来短期的生产力提升。在一项涉及1500家公司的基本研究中发现，当人类和机器一起工作时，公司取得了最显著的绩效提升。
第七，增强智能：人工智能可以通过补充和增强人类能力来增强人类智能。它可以协助人们执行诸如信息检索、数据分析和问题解决等任务。人工智能支持的虚拟助手和机器人可以为人们提供即时支持和指导，提高他们的效率和效果。
第八，伦理考虑：人工智能在工作场所的整合引发了与隐私、安全、公平、透明度和问责制相关的伦理考虑。组织需要建立伦理框架和指南来确保人工智能系统的合理和可信赖的开发和部署。
第九，监控和评估AI实施。这个变化涉及到持续监控人工智能在工作场所的影响，并从员工那里收集反馈，以识别改进领域。定期的评估和反馈循环将有助于完善人工智能的实施和使用，确保其在增进工作效率、创新和其他方面的应用是有效和恰当的。（以上为AI补充，仅供参考）
目前，我们已经详细讨论了人工智能在工作场所创造的变化，以及人力资源应该如何应对这些变化。
现在，让我分享这张早先在一次HR会议上使用的幻灯片。2016年，我在一个名为“HR新模型”的会议上发表了演讲。现在，让我们看看这个模型。一个典型的组织结构包括首席执行官、人力资源业务伙伴、共享服务和一个运营部门，支持管理者和员工群体。公司是否能用这个模型应对人工智能在工作场所带来的变化？我们是否需要一个不同的模型？在回答这个问题之前，让我们看看应对每种类型变化需要发生什么。在这张幻灯片上，我展示了我简单的颜色编码技术。我简单地将所有类型的能力和技能分类并用不同颜色高亮显示。现在我们可以看到几个主要类别和一些零散项目。让我们稍微深入一些颜色分类的挑战。
首先，以蓝色突出显示的助理挑战和两个工作场所的变化。HR可以评估利用人工智能的技能和能力要求，为员工提供必要的资源，使他们能够理解和利用人工智能技术，以及如何通过人工智能来增强他们的工作。这包括关于人工智能概念、数据分析、自动化工具和人工智能支持决策的培训。HR可以培养持续学习的文化。
其次，以绿色突出显示的变革管理和沟通，在四个不同的工作场所变化中出现。HR可以积极地向员工传达人工智能实施的目的和好处，以提高生产力和效率。HR可以协助经理和员工分析工作并重新设计工作流程，以利用人工智能技术。这涉及识别可以自动化或由人工智能增强的任务和活动，简化工作流程，消除冗余或低价值测试，并确定人类和人工智能如何合作以优化生产力和效率。
第三，以热粉色突出显示的职业发展和内部流动性，在三个不同的工作场所变化中出现。HR可以进行技能评估，以确定组织内现有技能，并确定需要解决的AI相关角色的差距。这包括识别与人工智能技术合作所需的技术技能，如机器学习，以及有效沟通、批判性思维和问题解决所必需的软技能。
最后，以灰蓝色突出显示的伦理指导和治理，在三个不同的工作场所变化中出现。HR可以与法律、合规团队等相关利益相关者协作，为人工智能变革建立治理框架。那些仍以黑色显示的功能在未来几年将看到更多的自动化和置换，投资较少，因为这些能力在人工智能转型中的相关性较低。
为了跟上甚至领导人工智能趋势及其对工作场所的影响，HR可以采取几个积极的步骤。以下是我们可以考虑的一些关键行动：持续学习，HR专业人士可以深入了解人工智能技术、应用和影响；识别人力资源中的人工智能用例，HR可以探索各种可以增强其功能和简化流程的人工智能应用，例如自动化日常行政任务、改进候选人筛选和选拔流程，以及提供个性化的学习和发展机会；评估组织的人工智能准备情况，HR可以评估组织当前的基础设施、技术能力和文化，以确定其采用人工智能的准备情况；通信和透明度，人工智能实施期间的沟通和透明度对于缓解对工作安全的担忧、澄清人工智能采用的好处以及确保员工理解人工智能技术将如何增强而非取代他们的工作至关重要；监控和评估人工智能实施，HR可以持续监控人工智能对工作场所的影响，并从员工那里收集反馈，以识别改进领域。定期的评估和反馈循环将有助于完善人工智能实施。
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