Channelwill is hiring a Cloud / DevOps Engineer 云运维工程师
Job Title: Cloud / DevOps Engineer (Full-time, Exempt)
Location: Pasadena, CA (前期可remote，后期需hybrid)
Salary Range: $110,000 – $140,000 USD

About Us
Channelwill is a fast-growing SaaS company dedicated to helping eCommerce merchants deliver exceptional post-
purchase and retention experiences. With 100,000+ merchants served globally and a strong footprint in the Shopify
ecosystem, we provide solutions that span order tracking, shipping protection, returns, reviews and loyalty.
Here, we value openness, collaboration, and a growth mindset, and we are looking for talented individuals who are
eager to grow with us.

About this role
We are seeking a Cloud / DevOps Engineer to join our North America team and collaborate closely with our global
Cloud Engineer in China. This role starts with hands-on cloud engineering and monitoring, and will grow into local
compliance management and independent incident response.
作为公司在美国的本地运维与合规接口人，主要负责日常运维工作、跨时区协作和本地合规要求的落实。
需具备独立应对突发问题的能力，确保北美区域的系统稳定性与合规性。

What You’ll Do
● Perform daily cloud engineering and maintenance for cloud resources and infrastructure (AWS, GCP),
following global standards and monitoring frameworks.
● Assist in first-line alert handling and cross-time zone incident response.
● Manage local data center/cloud engineering, implement privacy and compliance controls (CCPA, GDPR, SOC
2).
● Provide first-line emergency support for North America systems and services, reducing response delays.
● Collaborate with China and local teams to ensure smooth cloud engineering and compliance adherence.
短期职责（12个月内）
1. 日常运维管理与基础维护
● 负责云资源与基础设施的日常运维执行，基于国内团队建设的运维与监控体系进行落地。
● 按照运维标准流程，执行监控、告警、备份、恢复等日常操作。
2. 跨时区告警与应急协作

● 协助排查一线告警，配合国内团队进行跨时区应急响应。
● 能够在国内团队交接前完成基础问题排查与初步处理。
长期职责（12 个月以上）
3. 本地数据中心与合规运维
● 负责美国本地数据中心或云资源的日常运维与合规要求落实。
● 执行本地隐私数据访问控制、本地化存储等合规要求。
4. 一线应急支持
● 承担北美区域系统与服务的一线应急响应，减少跨时区响应延迟。
● 独立处理常见突发问题，并在复杂问题中与国内团队高效联动。
5. 合规与对接支持
● 在指导下，逐步承担 GDPR、SOC2 及美国本地合规（如 CCPA、EO14117）相关的执行与对接工作。
● 配合海外/本地法律、合规或第三方审计要求，保障公司 SaaS 产品合规落地。

What We’re Looking For
● Must be legally authorized to work in the United States. Our company is not able to provide visa sponsorship at
this time.
● Proficient in both Chinese and English with strong cross-cultural communication skills.
● Bachelor’s degree in Computer Science, IT, or related field.
● 2+ years of cloud engineering; multinational experience is a plus.
● Familiar with Linux/Windows system administration, cloud platform management, monitoring tools, and basic
scripting (Shell/Python).
● Responsible, independent problem-solving skills, and able to work effectively across time zones.
● 需在美有合法的工作身份，我们暂不提供sponsor
● 学历背景：计算机科学、信息技术或相关专业，本科及以上学历。
● 经验要求：2 年以上云运维经验；IT 运维、系统管理员或网络支持可酌情考虑；有跨国公司经验优先
。
● 技能要求：
○ 熟悉 Linux/Windows 系统管理，具备基础网络与数据库运维能力。
○ 了解 AWS、GCP等主流云平台的日常管理与监控。
○ 具备基础的脚本编写能力（Shell/Python），可支持日常自动化操作。
● 语言能力：英语流利，具备跨文化沟通能力；中文流利。
● 综合技能：责任心强，能在跨时区环境下高效协作，具备独立解决问题的能力。

Why Join Us
● Grow from hands-on cloud engineering to managing compliance and incident response in a global team.
● Collaborate with cross-cultural teams across North America and China.

Benefits
● Required Benefits by Law
● Referral program
● Health Insurance
● Paid Holidays
● Paid Time Off (vacation, sick leave)