Candidates must have legal authorization to work in the U.S. at the time of hire. We are not able to provide visa sponsorship at this time.
Location: Remote (initially) — Cary, North Carolina (future hybrid/on-site)
We currently have an office in Los Angeles, CA, and are planning to establish a presence in North Carolina. This role will begin remotely, with the possibility of moving to a hybrid or on-site arrangement once our North Carolina office location is finalized.
About Us
Channelwill is a fast-growing SaaS company with teams across multiple regions. We have established our U.S. office in Pasadena, CA. earlier this year, currently a small but growing team, as part of our global expansion.
We are dedicated to helping eCommerce merchants deliver exceptional post-purchase and retention experiences. With 100,000+ merchants served globally and a strong footprint in the Shopify ecosystem, we provide solutions that span order tracking, shipping protection, returns, reviews and loyalty.
Here, we value openness, collaboration, and a growth mindset, and we are looking for talented individuals who are eager to grow with us—especially those excited to help shape and grow our new office.
www.cwill.com
Position Overview
We are looking for a hands-on Senior HR Generalist to support our newly established U.S. office. This role’s core focus is independently managing Compliance, Payroll, Benefits, and Recruiting, while also assisting with implementing HQ policies, employee relations, and fostering cross-cultural communication. Candidates should have 4 years of U.S. HR experience, ideally with a background in SaaS, tech companies, or startups.
l 定位：核心是能独立handle Compliance、Payroll、Benefits、Recruiting；总部Policy落地、员工关系、文化沟通是其次
l 经验要求：4 年美国本地 HR 工作经验，SaaS / 科技企业 / Startup 经验优先
Key Responsibilities
1. HR Compliance & Labor Law
Ensure U.S. employment practices comply with federal and state laws (FLSA, EEO, ADA, FMLA, CA law, etc.).
Manage employee classification (Exempt/Non-Exempt, W-2/1099) and payroll compliance.
2. Payroll & Benefits
Manage payroll and benefits through platforms like Gusto, ADP, Deel.
Oversee health insurance, PTO, retirement plans (401k/CalSavers), and other employee benefits.
3. Recruitment & Onboarding
Lead U.S. recruitment for Marketing, Sales, Engineering roles.
Ensure job postings, offers, and onboarding documents meet compliance requirements.
4. Vendor & Partner Management
Coordinate with payroll/EOR/HRIS providers, benefit vendors, recruiters, law firms, and regulatory bodies.
5. Employee Relations & Culture
Handle employee inquiries, conflicts, and performance feedback.
Localize HQ HR policies and promote cross-cultural communication between U.S. and China teams.
Qualifications
1. Education & Experience
· Bachelor’s degree in Human Resources, Labor Relations, Business Administration, or related field preferred.
· 4 years of U.S. HR experience, focusing on compliance and core HR functions (Payroll, Benefits, Recruiting).
· Experience in SaaS / tech companies or startups preferred.
2. Knowledge & Expertise
· Familiar with U.S. federal & multi-state labor laws (California & North Carolina required; other key states such as New Jersey, New York, Texas are a plus).
· Knowledge of U.S. compensation & benefits systems (health insurance, 401k, PTO).
· Understand Exempt/Non-Exempt classifications and union environments.
· Hands-on experience with HRIS / payroll systems (Gusto, Rippling, Deel, or ADP).
3. Skills | 技能
· Bilingual communication (English & Chinese) to coordinate with China HQ and U.S. team.
· Strong compliance risk awareness.
· Recruiting and employee relations skills.
· Cross-cultural communication to align HQ policies with local practices.
4. Certifications (Optional)
SHRM or HRCI (PHR/SPHR) certification.
Familiarity with immigration/visa processes (H-1B, OPT, CPT) is a plus.
