Airport Operation Representative - China Southern Airlines
China Southern Airlines Co., Ltd. is directly affiliated with China Southern Air Holding Company Ltd., specializing in air transportation services. With headquarters based in Guangzhou, China Southern Airlines’ company logo can be seen around the globe with brilliant red kapok delicately adoring a blue vertical tail fin. China Southern Airlines operates the largest fleet, most developed route network and largest passenger capacity of any airline in The People's Republic of China. China Southern Airlines has formed an extensive network, covering all of China, radiating throughout Asia and linking Europe, America, Oceania & Africa, building an international network-oriented airline.
Location
San Francisco International Airport
Job Type
Full-time
Job description
Key Competencies:
• Coordinate with airport authorities and outside vendors for passenger flight or cargo flight operations
• Interact directly with customers and team members to maintain a high level of customer service.
• Perform and coordinate functions related to passenger processing at counter, departure, and/or arrival.
• Complete documentation required to clear aircraft upon arrival and/or departure.
• Assist passengers in case of misconnections/cancellations/delays.
• Accurately scope out tasks and projects, sets goals, break down work into process steps, develop schedules
• Comply with all security requirements.
• Follow direction given by Supervisor and Manager; assist in all areas as assigned.
• Work independently on multiple assignments.
Requirement and Qualification:
• Must be legally authorized to work in the United States;
• Good communication skills in English and Mandarin;
• Knowledge with Microsoft Office applications (Excel, Word, etc.);
• Weekend/holiday shifts required;
• Aviation industry experience and customer service experience preferred.
