• Employee Retention
    2025 年人才留任新现实：员工选择“留下”，但企业是否真正留住了人？ 最新的《iHire2025 人才留任报告》揭示了一个核心洞察：员工留下来的理由并不仅是薪酬，更重要的是“他们能否在这里成长、归属、被看见”。报告显示，自愿离职率已降至 35.9 %，但其中许多员工是因为经济环境不确定而“抱岗”而非出于真正忠诚。 在过去三年里，美国职场经历了从“辞职潮（Great Resignation）”到“谨慎抱岗（Job Hugging）”的剧烈反转。《iHire 2025 人才留任报告》为这一变化提供了最新视角：离职率下降、满意度上升，看似一片稳定，但深层结构性问题并未消失，包括文化毒性、管理质量不足、反馈机制失灵等长期矛盾。 对于正在竞争全球人才的企业而言，这份报告揭示了一个关键问题：员工“留下来”并不等于真正被留住。2025 年的留任，更多反映的是经济环境的谨慎，而不是忠诚度回归。企业若误判这种“稳定”，将面临下一轮流失风险。 一、离职率下降：稳定是假象，谨慎是真相 2025 年自愿离职率降至 35.9%，连续两年下降，形成“求稳趋势”。若将其视为企业管理改善的结果，很可能是错觉。 背后的真实驱动力包括： 经济环境不确定，员工倾向“观望”； 企业招聘放缓，外部机会减少； AI 招聘筛选加强，跳槽难度提高。 换句话说，离职减少并非“组织吸引力增强”，而是“流动成本增加”。一旦经济复苏、新机会增加或企业内部矛盾积累到临界点，潜在流失可能集中爆发。 二、员工满意度回升，但“归属感差距”成为新裂缝 调研显示 56.3% 员工对当前工作满意，较去年略升。然而，真正决定是否留下的关键是“归属感”： 53.7% 感受到归属感 在感受不到归属感者中，57.2% 对工作“不满意” 归属感不是“氛围好不好”，而是： 是否被尊重？ 是否被倾听？ 是否认为自己的工作被看见、被重视？ 这意味着留任不再依赖“薪资 + 福利”组合，而是向“体验 + 情感连结 + 成长可能性”倾斜。 三、五大决定性留任因素：薪酬不在榜首 iHire 的数据清晰揭示：员工真正留下的前五大原因是： 积极的工作环境（81.5%） 健康保险（68.4%） 工作生活平衡（63.9%） 退休计划（59.4%） 职业发展机会（57.4%） 薪资并不在前五名中。这对习惯“靠加薪挽人”的企业是一个重要提醒。 尽管 55.2% 的企业提供加薪，但只有 34.3% 的加薪真正起到挽留作用，另有 19.5% 的加薪“无效”。说明薪酬是必要条件，却不是充分条件。 四、离职的真正原因被“低估”了：管理层感知严重偏差 员工离职的前三大真实原因： 有毒文化 26.8% 糟糕的领导层 24.2% 不佳的直属经理 22.8% 但企业怎么认为？ 只有 13.4% 的企业认为文化是主因 只有 10%–15% 的企业认为管理能力是问题 这形成典型的“管理盲区”。企业高层往往将离职归因于薪酬、竞争、个人原因，却忽略自身文化与管理质量。 当企业错误判断离职原因，所有后续的留任策略都会南辕北辙。 五、真正缺失的不是福利，而是“留任机制” 报告中最令人警醒的数据是：仅 30.5% 的公司做“留任访谈（Stay Interview）”。 大部分企业只在员工离职时做“离职访谈”，这时所有反馈已经无力回天。 优秀企业在做的，是： 入职 30 天访谈 90 天访谈 季度或半年 Stay Interview 一对一领导力反馈机制 主动识别离职信号（工作习惯变化、参与度下降） 留任是一场“提前预警”的管理，而非“事后补救”的管理。 六、AI 在留任中的应用仍极早期，但将成为下一波转折点 目前： 79.5% 企业尚未使用 AI 做留任管理 但已有一小部分企业开始用 AI 做： 员工参与度分析（9%） 个性化学习发展和成长路径（8.1%） 识别离职倾向行为 虽然比例不高，但趋势是明确的：AI 不会取代 HR，但会成为留任管理的“新雷达系统”。 越早采用，越能在未来获得竞争优势。 七、给企业的留任建议：2026 年 HR 需要的不是更多工具，而是更深的机制 结合 iHire 的数据，本次报告对企业提出了七大方向，我将其总结为三条核心战略： 1. 先把基础打牢：文化、福利、成长路径三件套 这是 81.5% 人留下的根源。 2. 建立“留任早期预警系统” 包括 Stay Interview、管理培训、员工反馈、数据监控。 3. 用好 AI：从“被动应对”转向“主动洞察” 未来留任竞争将是 AI 与管理能力的结合。 2025 的留任稳定不是真稳定，是“静默风险” 员工不跳槽，不代表他们满意、忠诚、投入。很多员工是在“不满意但不敢动”的状态中“被迫留下”。 它不会引发短期波动，却会在某一天集中爆发。 对企业而言，今年的关键不是问：“员工为什么留下？” 而是问：“我们是否真正让他们愿意留下？”   原文可以访问：https://www.ihire.com/resourcecenter/employer/pages/talent-retention-report-2025
    Employee Retention
    2025年11月19日
  • Employee Retention
    报告显示：雇佣质量与企业营收增长呈显著正相关 前言：在企业的成长方程式中，“人”始终是最关键却最难量化的变量。过去我们常说“招对人比多招人更重要”，但始终缺乏一个能用数据验证的标准。如今，Crosschq提出的QHI雇佣质量指数（Quality of Hire Index），首次用公开数据证明了一个明确的结论：雇佣质量与企业营收增长呈显著正相关。研究显示，QHI每提升1分，企业营收平均增长0.14%；提升18分，营收增长可超2%。这不仅让“招聘质量”从模糊的HR指标，转化为可以驱动利润的战略指标，也意味着——在智能化与数据化的时代，“招对人”正成为企业最确定的增长杠杆。 在人才成为企业最稀缺资源的时代，很多管理者都在追问同一个问题：“什么样的招聘，才能真正带来业务增长？”过去，这个问题的答案充满主观判断；而如今，Crosschq提出的**“QHI雇佣质量指数（Quality of Hire Index）”，第一次用数据给出了明确的量化解释——“招对人”与企业营收增长呈显著正相关。** 一、什么是QHI：让“好雇佣”变得可量化 QHI（Quality of Hire Index）由人才分析公司Crosschq团队开发，通过对2020年至2025年间在《财富500强》企业入职的4,354,540名员工的LinkedIn数据进行建模，建立了一套系统的“雇佣质量”评分体系。 它从三个关键维度衡量新员工在组织中的表现： Enrollment（入职稳定）：新员工在3个月与12个月内的留任情况； Commitment（长期承诺）：入职两至三年后的持续留任率； Achievement（成就表现）：入职三年内的晋升、学历提升及同事认可。 通过这三项指标的加权，Crosschq将复杂的人才行为转化为一个0–100的标准化指数（QHI），使得企业能用数据衡量自己“是否真的在招对人”。 二、核心发现：每提升1分QHI，营收平均增长0.14% 研究结果令人震撼： QHI每提升1分，企业营收增长平均提升0.14%。 对于《财富500强》公司而言，这相当于约1,876,000美元的年度营收增长。 若一家企业的QHI提升18分，则其营收增长率可提升2%以上，意味着平均可增加约33,768,000美元的收益。 更进一步，研究还发现： QHI与企业的Glassdoor员工口碑评分呈正相关（r=0.43），表明“招得好”的公司往往“员工也更愿意留下来”； QHI与营收增长的相关系数为0.15，虽然数值不高，但在大样本下呈现显著统计意义，说明“雇佣质量”对企业业绩增长的影响是可量化的、可持续的。 换句话说：QHI越高，企业越能用正确的人才驱动增长。 三、行业对比：科技领先，零售垫底 QHI研究同时揭示了不同产业间的显著差异： QHI最高的行业包括科技（软件、半导体、信息基础设施）、生物医药与投资管理。这些行业的人才门槛高、培养体系成熟、晋升路径清晰； QHI最低的行业则集中在餐饮、零售和酒店业，普遍面临高流动率与低投入培训的挑战。 从企业榜单来看，Meta、Microsoft、Adobe、ServiceNow、Workday、NVIDIA等公司凭借数据驱动的招聘与成长体系位居前列。而传统零售巨头如CVS、Costco、Sam’s Club，则在QHI表现上明显落后。 这表明，不同行业的“人才机制成熟度”直接影响着企业的增长潜力。 四、为什么QHI值得重视：从HR指标到增长杠杆 长期以来，“雇佣质量”被视为HR的内部指标，而非企业经营指标。Crosschq的研究首次打破了这一隔阂—— 当人才数据可以预测营收变化时，招聘就不再是人事事务，而是企业战略。 在传统财务体系中，企业追踪销售增长率、利润率、现金流，却鲜少衡量“人力资本的质量回报”。而QHI为管理层提供了一个新的财务语言： CFO可以量化“人力投资回报率”； CEO可以用QHI判断组织的增长潜力； HR则能以数据证明自身工作的商业价值。 QHI让招聘从“支出”变为“投资”，让“人”成为企业增长的可控变量。 五、未来启示：AI招聘的“质量校准器” 随着生成式AI与预测模型进入招聘流程，QHI的意义更加深远。未来的AI招聘系统，不仅能识别技能匹配，更能通过QHI模型预测候选人的长期成功率与潜在产出。企业也能基于QHI建立自己的“人才增长仪表盘”，动态监测： 哪类岗位的雇佣质量最高； 哪个团队的入职留任率最强； 哪种招聘渠道带来更高绩效员工。 从此，“雇佣质量”不再模糊，而成为一个实时可追踪、可优化的企业竞争指标。 六、从招人到造势，QHI是一场企业文明的升级 QHI的价值在于，它用科学方法揭示了一个显而易见却长期被忽视的事实： 企业的增长速度，取决于你能否持续地“招对人”。 当招聘质量可以被数据量化、与营收挂钩，HR终于拥有了直接影响利润的“话语权”。未来的领先企业，不再只是资本和市场的赢家，而是能够用数据驱动人才决策的组织。 因为，最持久的竞争力，从来都不是产品或技术，而是那群被你“正确雇佣”的人。
    Employee Retention
    2025年11月03日
  • Employee Retention
    隐性的人才危机：Workday《2025全球劳动力报告》解读 概述：Workday最新发布的《2025全球劳动力报告》揭示了一场正在组织内部酝酿的人才危机。虽然外部招聘市场依旧活跃，职位需求在2025年上半年同比增长6%，但内部情况却截然不同：晋升率在10个行业中的11个下滑，内部招聘减少8%，员工发展通道受阻。尤其值得关注的是，高绩效员工正加速离职——零售行业同比上升64%，医疗健康行业上升28%，这对企业的韧性与创新能力构成严重威胁。 报告指出，传统职业晋升路径正在失效，企业更倾向于招聘外部候选人，而内部员工缺乏成长与轮岗机会，导致敬业度和忠诚度下降。同时，AI战略的沟通不畅进一步加剧了焦虑。44%涉及AI的员工评论带有负面情绪，55%的求职者认为AI已经减少了就业机会。管理者在转型中承受巨大压力，但缺乏工具和支持，形成了“夹心层”困境。 应对这一危机，报告提出三大方向：一是重塑职业发展路径，提供横向调动、项目轮岗和技能提升机会；二是优先推动内部流动，利用数据与AI匹配人才与岗位；三是加强透明沟通，特别是围绕AI的愿景与应用，帮助员工将AI视为成长工具而非威胁。Workday自身的案例表明，以人为本的AI应用能够提升生产力与员工信心，增强战略一致性。 报告的核心结论是：未来的人才竞争关键不在于“外部招聘更快”，而在于“留住最好的人”。只有通过重建内部信任与成长路径，企业才能在AI时代保持竞争优势。 在全球劳动力市场看似稳定的表象之下，一场深层次的人才危机正在酝酿。Workday在其最新发布的《2025全球劳动力报告》中揭示了一个值得企业高度警惕的事实：外部招聘依旧活跃，但组织内部的人才发展体系正在崩塌。晋升机会锐减、内部流动停滞、高绩效员工加速出走，再加上AI战略沟通不足带来的焦虑感，正在形成一股“隐性的离职潮”，对企业的竞争力和未来发展构成巨大威胁。本文将围绕报告中的关键发现和建议，进行深入解读。 外部市场的表象繁荣与内部困境的对比 报告指出，从宏观数据看，全球招聘需求仍在上升。2025年上半年职位需求同比增长6%，某些行业甚至保持了高速扩张。例如，酒店业职位需求同比增长61%，科技与通信行业增长29%。这说明企业仍在积极寻找外部人才，尤其在疫情后快速复苏的行业中表现明显。 然而，与外部的繁荣相比，组织内部的情况却显得格外冷清。内部晋升率在过去一年下降了8%，10个主要行业中有11个出现了“晋升衰退”。这种外部热、内部冷的矛盾，正是当前人才危机的根源。表面上的招聘火热掩盖了内部人才管理的空心化，员工缺乏成长与发展的空间，导致敬业度下降和离职意愿增强。 高绩效员工的加速流失 报告中特别强调，高绩效人才正成为离职的“主力军”。 在零售行业，高绩效员工的离职率同比增长64%。 在医疗健康行业，这一数字也高达28%。 这意味着，最能创造价值、推动业绩的员工正在大量流失。他们离开的原因并不是外部市场更具吸引力，而是内部缺乏清晰的成长通道和发展空间。换句话说，他们不是“不想留下”，而是“留不下去”。 更为严重的是，这种趋势不仅仅是人员流动问题，而是组织韧性的流失。高绩效人才的离开往往带走了关键知识、客户关系和创新动力，对企业的打击远大于普通员工离职。 晋升衰退与职业发展死胡同 “晋升衰退”（Promotion Recession）是报告中的高频词。晋升率下降意味着员工在组织内部看不到未来。 内部调动和横向发展机会不足。 企业管理者更倾向于招聘外部候选人，而不是信任和培养内部人才。 这种倾向表面上似乎有利于引入新鲜血液，但长期而言削弱了组织的忠诚度和凝聚力。员工如果在企业中无法获得横向调动、跨部门学习或参与关键项目的机会，就会感到被忽视，最终选择跳槽。 因此，报告提出“重塑职业发展路径”的理念：不仅要提供纵向晋升，还要设计横向项目轮岗、技能提升和跨部门合作，让员工在不同的成长维度中保持挑战感和价值感。 AI战略沟通不畅引发员工焦虑 AI正在重塑工作方式，但报告揭示出另一个被忽视的问题：AI战略的沟通不畅。 44%涉及AI战略的员工评论带有负面情绪。 55%的求职者认为AI已经减少了就业机会。 近一半员工表示，他们对AI如何影响岗位和未来缺乏清晰理解。 这说明，虽然企业高层有明确的AI发展愿景，例如利用AI提高效率、减少低价值劳动、提升客户体验，但普通员工并没有从中看到自己的位置和未来。缺乏清晰沟通，使得AI不再是机遇，而成为焦虑的来源。 报告指出，AI的引入不仅是技术变革，更是文化转型。如果企业不能通过透明沟通、清晰的角色案例和系统性的培训来解释AI的作用，就会在组织内部制造恐慌，削弱员工对未来的信心。 管理者承受转型压力 在AI转型中，管理者的角色尤为关键。但数据显示，许多一线管理者缺乏足够的资源和支持： 他们在“变革资源和支持”的打分仅为7.06分。 在“风险评估”和“变革理由阐释”等维度上，得分也低于个人贡献者。 这意味着，管理者既要应对来自上层的战略压力，又要安抚基层员工的焦虑，却缺乏相应的工具和培训。这种“夹心层”的困境进一步拖慢了AI转型的步伐。 案例启示：Workday的EverydayAI计划 报告中引用了Workday自身的案例作为参考。通过“EverydayAI计划”，Workday在六个月内实现了显著成果： 80%的员工使用至少一款AI工具，比基准提高38%。 高绩效员工使用AI的可能性是其他人的两倍。 使用AI的员工更可能看到清晰的职业路径，并表现出更强的战略一致性。 这一案例表明，以人为本的AI战略不仅能提升效率，更能增强员工的归属感与成长感。核心在于将AI转型与文化、沟通和技能建设结合，而非仅仅依赖工具部署。 报告建议：重建内部信任与成长路径 为应对这场隐性的人才危机，报告提出了三大建议： 优先内部成长 提供可见的、个性化的职业发展机会。 将晋升、横向发展和技能培训与业务需求挂钩。 透明沟通战略方向 特别是关于AI的应用和影响，要保持一致、开放的沟通。 让员工理解AI并非威胁，而是成长的工具。 以人为本的AI应用 将AI用于释放员工时间、发现潜在机会、提升自主性和归属感。 建立反馈循环，帮助员工在使用中不断积累信心。 结语：人才危机的关键在“内部” 从宏观角度看，2025年的劳动力市场依旧活跃，但企业面临的真正挑战不在外部招聘，而在于内部人才体系的裂痕。晋升衰退、人才流失和AI焦虑并非孤立事件，而是信任和沟通不足导致的系统性问题。 未来的人才竞争不再仅仅是“招聘更快”，而是“留住最好的人”。这需要企业在AI时代重新定义职业发展与组织文化，让员工能够“在企业中成长”，而不是“绕开企业成长”。 换句话说，解决隐性的人才危机，核心不在技术，而在人心。
    Employee Retention
    2025年09月12日
  • Employee Retention
    David Green: The best HR & People Analytics articles of June 2025 AI is reshaping industries, companies, workforces and the way we work. As with previous industrial revolutions, this will mean that companies will need fewer people to perform some tasks, and more people to undertake other (including many new) tasks. Amazon CEO, Andy Jassy, addressed this very topic in a recent message to Amazon’s employees while recent remarks by Dario Amodei, CEO of Anthropic, that AI could wipe out half of all entry-level white-collar jobs — and spike unemployment by 10-20% in the next one to five years have been widely reported. The truth is that it is probably too early to judge how this will play out over time, and whether this industrial revolution will differ from all others in history by being a net destroyer rather than a net creator of jobs. Whatever direction we go in, it’s clearly going to be a disruptive few years ahead. HR needs to play an active role in terms of leading organisational transformation, redesigning work, upskilling the workforce, building a culture of continuous agility, and transforming the HR function itself. HR can be the crucial link ensuring employees can thrive alongside technology. This month’s collection of resources addresses many of these topics, and if I could highlight one in particular, it would be a new Stanford paper on the Future of Work with AI Agents, which amongst other findings lays out a framework for human-agent collaboration. Enjoy! This edition of the Data Driven HR Monthly is sponsored by our friends at Draup Prepare your workforce for the AI Era Prepare your workforce for the AI era | Strategic HR Insights | Etter Etter is Draup’s flagship AI transformation engine designed to help enterprises systematically reimagine job roles, skills, and workforce structures in the AI era. Built as an adaptive, modular solution, Etter integrates proprietary labor intelligence, enterprise data, and market signals to provide hyper-contextual, execution-ready recommendations for HR and business leaders. Etter’s methodology is anchored on three foundational pillars: Draup Models: This includes the Role Disruption Index, Workload Disaggregation, Skills Evolution, and Talent Density Models to identify which roles are most susceptible to AI disruption, what tasks can be automated or augmented, and how skills are shifting across industries. It generates AI-ready job descriptions and quantifies AI’s productivity and time-saving impacts at a task level. Agentic Workflows: These simulate real-time strategic decisions—like reskilling paths, CoE creation, and role redesign—tailored to the organization’s structure, metrics, and technology ecosystem. They dynamically adapt to changes in business strategy or external environments such as regulatory shifts. Sustainability Engine: Ensures responsible transformation by embedding fairness, inclusion, and long-term workforce resilience into every recommendation. Real-time dashboards track transformation maturity and enable scenario planning to balance automation with talent retention. The document details advanced models like Tech Stack Mapping, Similar Role Identification, and Location Optimization to help organizations design AI-augmented ecosystems. It also outlines the data needed—from job descriptions to transformation signals—and a 4–6 week pilot approach to assess 10–12 roles for quick wins. Etter moves beyond theoretical AI strategy to deliver measurable, role-level change—empowering CHROs, CTOs, and transformation teams to redesign workforces that are future-proof, agile, and ethically AI-enabled. Learn more about Etter here. To sponsor an edition of the Data Driven HR Monthly, and share your brand with more than 140,000 Data Driven HR Monthly subscribers, send an email to dgreen@zandel.org. Invitation: If you are a people analytics leader, participate in the 6th annual Insight222 People Analytics Trends survey... The Insight222 People Analytics Trends study is now in its sixth year, and has grown to be the biggest and most important annual study in the field of people analytics. The survey for 2025 is open, and is intended to gain insights into: (1) HR's role in shaping your AI strategy. (2)AI usage & adoption (3) Upskilling and enabling factors, and AI outcomes If you are the people analytics leader at your company and would like to participate in the People Analytics Trends study for 2025, click this link and please join over 400 companies and complete the survey by the new closing date of July 6. JUNE ROAD REPORT A trio of highlights from June: I finally got to attend TALREOS, which is curated and organised annually by Deborah M. Weiss and Derek Gundersen at Northwestern in Chicago. It proved to a memorable three days, with 200 participants and plenty of learning, collaboration and networking. I had the privilege of speaking on two panels. The first, hosted by the inimitable Ian OKeefe, and also featuring Dan Trares, Nicholas Garbis and Cole Napper, discussed how to build a successful people analytics function. The second, which I moderated, and featured Dean Carter, Courtney McMahon and Ryan Colthorp, discussed the critical topic of how to create and measure the value of people analytics. Participants at TALREOS 2025 From Chicago, it was a short hop to Toronto for the first ever Canadian Peer Meeting for 40 members of the Insight222 People Analytics Program, which was hosted by Don Dela Paz and the team at RBC. Speakers over the two days included Don as well as Ujjwal Sehgal, Maria Grazia (Grace) Guma, Rachel Beaulieu-Salamido, Kunal Thakkar, MS, PMP, Rob Dees, Travis Windling, Patrick Joseph Tuason, David Holmes, Foteini Agrafioti and Arjun Asokakumar, MMA, CHRL. Participants at the Insight222 Peer Meeting at RBC in Toronto, June 2025 Finally, last week saw David Duewel and his team at BT Group host a Peer Meeting for more than 60 European members of the Insight222 People Analytics Program in London. Speakers over the two days included: Elaine Bergin, Julie-Anne Sivajoti, Fiona Vines, Stefaan De Keyser, Julien Legret, Stefanos Adamantiadis, Nick Hudgell, Mariana Allain Carrasqueira, Olly Britnell and Ashar Khan. Across all three events I left with a number of reflections including: (1) When people analytics is closely with business strategy it delivers exponential value. (2) AI is elevating and disrupting people analytics in equal measure. (3) Employee listening is the 'human' face of people analytics. Just to highlight to my Indian network and readers that I'm speaking at TechHR India 2025 in Delhi, which is organised by People Matters, at the end of July. I'll be delivering a keynote on July 31 after a pre-conference workshop on July 30 on The Science of Better Decisions - I hope to see some of you there. Share the love! Enjoy reading the collection of resources for June and, if you do, please share some data driven HR love with your colleagues and networks. Thanks to the many of you who liked, shared and/or commented on May’s compendium. If you enjoy a weekly dose of curated learning (and the Digital HR Leaders podcast), the Insight222 newsletter: Digital HR Leaders newsletter is usually published every other Tuesday – subscribe here – and read the latest edition. HYBRID, GENERATIVE AI AND THE FUTURE OF WORK IBM - 5 Mindshifts to Supercharge Business Growth It’s no longer a question of whether to use AI—but where AI will give you the greatest lift and how you should redeploy your people to accelerate growth. IBM’s recently published 2025 CEO Outlook is required reading for all chief people officers and heads of people analytics. The study highlights that talent recruiting and retention is ranked #2 in the top challenges of CEOs (see FIG 1). The report highlights five mindshifts to supercharge growth in the age of AI – all of these apply for HR too: (1) Make courage your core (“The power and potential of AI is pushing organizations to transform faster, even if they’re not sure what exactly what that entails.”) (2) Embrace AI-fuelled creative destruction (“Establish metrics and monitoring systems to assess AI effectiveness and create a culture of accountability.”) (3) Cultivate a vibrant data environment (“Start with data. If CEOs get their data environment right, they can accelerate change, impact, and stakeholder value.”) (4) Ignore FOMO, lean into ROI (“Only 25% of AI initiatives have delivered expected ROI—and only 16% have scaled enterprise-wide. Fail fast and move on.”) (5) Borrow the talent you can’t buy: CEOs are looking to reskill the talent they already have (build), hire the talent they need (buy), add AI assistants and agents to workflows wherever they can (bot), and rely on partners to borrow what they can’t find another way (borrow). FIG 1: Top CEO Challenges 2025 (Source: IBM Institute for Business Value) MCKINSEY - Seizing the agentic AI advantage To realize the potential of agents, companies must reinvent the way work gets done—changing task flows, redefining human roles, and building agent-centric processes from the ground up. According to McKinsey, there is a ‘GenAI paradox’ with nearly eight in ten companies reporting they are using Gen AI—yet just as many reporting no significant bottom-line impact. To break out of this morass, the authors argue that Agentic AI—autonomous, goal-oriented systems—is the true game-changer, poised to automate complex processes and fundamentally transform workflows. For HR leaders guiding workforce transformation, the core insight of the study is profound: successful integration means redesigning work around AI agents, not merely layering AI onto old processes. This strategic pivot promises enhanced operational agility, accelerated execution, and newfound organisational resilience. However, realising this potential hinges on critical human factors. Driving adoption and earning trust are paramount, alongside robust governance for agent autonomy. This necessitates a shift from fragmented AI initiatives to strategic, cross-functional programs, coupled with significant upskilling across the workforce. While the article doesn't explicitly detail the Chief People Officer's role, the implications are clear: HR must champion the human-AI partnership, ensuring ethical deployment and preparing talent for this profound evolution of work. Kudos to the authors: Alexander Sukharevsky, Dave Kerr, Klemens Hjartar, Lari Hamalainen, Stéphane Bout, and Vito Di Leo, with Guillaume Dagorret. HR must champion the human-AI partnership, ensuring ethical deployment and preparing talent for this profound evolution of work. FIG 2: Maximising value from AI agents requires process reinvention (Source: McKinsey) STANFORD - Future of Work with AI Agents: Auditing Automation and Augmentation Potential across the U.S. Workforce Project | Paper | COBUS GREYLING - The Future of Work with AI Agents — Insights from a Stanford Study | SERENA HUANG - AI Agents Are Ready to Work With Us, but Are We Ready to Work with Them? [As] AI agents start to enter the workforce, key human competencies may be shifting from information-processing skills to interpersonal and organizational skills. For anyone looking to understand how the AI agents might shape the future of work, I recommend diving into a new study from Stanford University – warning, you may get lost as the paper is absorbing! The paper presents a framework, the Human Agency Scale (HAS – see FIG 3), which has a five-level scale from H1 (no human involvement) to H5 (human involvement essential) and is designed to help quantify the desired level of human involvement across various tasks. Other findings from the study include: (1) Lack of trust (45%) is the most common fear workers have about AI automation in their work. (2) Workers want automation for low-level and repetitive tasks with 46.1% expressing positive attitudes towards AI automation. (3) Workers generally prefer higher levels of human agency, potentially foreshadowing frictions as AI capabilities advance. Kudos to the authors of the Stanford Study: Yijia Shao, Humishka Zope, Yucheng Jiang, Jiaxin Pei, David Nguyen, Erik Brynjolfsson, Yang Diyi. I also recommend the shorter and more accessible summaries of the key findings from the paper and their potential implications by Cobus Greyling and Serena H. Huang, Ph.D. (see links above) as well as Ross Dawson (see here). FIG 3: Levels of Human-Agency scale (Source: Stanford University, Shao et al) PETER CAPPELLI AND RANYA NEHMEH – Hybrid Still Isn’t Working | BRIAN ELLIOTT - When Academics Ignore Research (and Reality) The contentious debate about the merits – or otherwise – of hybrid work continues as these two articles demonstrate. Firstly, in their article for Harvard Business Review, Peter Cappelli and Ranya Nehmeh present the case that hybrid is harming collaboration, deepening social isolation, weakening culture, and is leading to lower performance. They argue that this is primarily because of the way that many companies manage hybrid and remote workers: “You can’t effectively manage remote and hybrid workers using the same methods you did when employees were still all together in the office.” They then suggest eight strategies including: creating and enforcing rules, revamping performance appraisals, and establishing in-office anchor days. Brian Elliott, who along with the likes of Nick Bloom (see latest WFH Research here) and Annie Dean (listen to my podcast discussion with Annie on using behavioural science for distributed working) is one of my go-to experts on hybrid and distributed work, provides a 'teardown' (his words!) of Hybrid Still Isn’t Working. He examines some of the research cited in the HBR article and compares this to the available data e.g. contrary to everyone going back to five days in the office, Brian highlights Flex Index data (see FIG 4) showing that hybrid dominates at 43% of firms. Brain also highlights that the article ignores research on return to office mandates such as: “no financial benefit, no stock market boost, but declining engagement and retention issues among experienced talent and women at 3X the rate of men.” I’ll let readers make their own minds up but recommend that any companies considering a change in their approach analyse their own data and make considered decisions. As Brian concludes in his article: Instead of debating days per week, focus on what drives results: clear team goals, intentional collaboration rhythms, and management practices that work anywhere. The magic isn't in the location—it's in how well you lead distributed teams doing complex work. FIG 4: Structured Hybrid continues to dominate as the preferred work model for US companies (Source: Flex Index) PEOPLE ANALYTICS MICHAEL ARENA AND AARON CHASAN - The social signals behind employee retention Research has long shown that employees at the center of an organizational network—those with many active connections—are 24 percent less likely to leave. In their article, Michael Arena and Aaron Chasan highlight an important insight: employee connection, not just engagement, is the true bedrock of retention: “In today’s networked workplace, social withdrawal is often the first—and most reliable—indicator that someone’s already halfway out the door.” For HR to genuinely impact business performance and employee experience, we must leverage social signals to build robust internal networks. The authors outline four high-impact ways HR can proactively employee connection and significantly reduce attrition: (1) Utilise network analysis: Identify early flight risks by spotting employees with few or declining connections. (2) Facilitate connection moments: Deliberately create opportunities for interaction, especially in hybrid settings, using tools like interest-based matching. (3) Support relationship-rich teams: Encourage cross-functional initiatives and invest in psychologically safe team cultures. (4) Routinely pulse central employees: Their engagement profoundly influences the entire network. In today’s networked workplace, social withdrawal is often the first—and most reliable—indicator that someone’s already halfway out the door. PIETRO MAZZOLENI AND ERIC BOKELBERG - The right owner, the right impact: mastering people analytics accountability Clear ownership ensures that sensitive data is handled responsibly, analytics initiatives are aligned with business priorities, and AI solutions deliver trustworthy, actionable insights. Pietro Mazzoleni and Eric Bokelberg provide guidance on mastering people analytics by defining clear ownership – a cornerstone for unlocking business value from people data. Many organisations falter due to unclear accountability, risking inefficiencies and mistrust. Pietro and Eric outline four essential domains for assigning ownership: (1) Data Governance. (2) Stakeholder Management. (3) Data & AI Platforms. (4) Functional AI. They then recommend ownership across five key functional roles: the People Analytics Team, CHRO and HR Leadership Team, Business Function Leaders, Chief Data Office, and IT/AI Technology Team. By aligning accountability with expertise, HR leaders can ensure data is handled responsibly, initiatives drive strategic priorities, and AI delivers trustworthy, actionable insights, ultimately generating real business impact. LUDEK STEHLIK AND COLE NAPPER - Beyond Prediction: Exploiting Organizational Events for Causal Inference in People Analytics | KEITH MCNULTY – R for People Analytics | MARIA NOLAZCO MASSON - The People Analytics Staircase | PATRICK COOLEN – People Analytics Spotlight: Oliver Kasper, Giovanna Constant, and Marcela Mury In each edition of the Data Driven HR Monthly, I feature a collection of articles by current and recent people analytics leaders. These are intended to act as a spur and inspiration to the field. Four are highlighted in this month’s edition: (1) Ludek Stehlik, Ph.D. and Cole Napper examine one of the Holy Grails of people analytics – understanding causality, including exploring why randomised experiments (see FIG 5) are the ‘gold standard’ (but rarely feasible), and how real-world organisational events can be used as natural experiments. (2) Keith McNulty offers a set of open source materials for a 2-day course on explanatory technical methods in People Analytics using R. (3) For anyone early in their people analytics career and looking to accelerate their development, I recommend diving into Maria Nolazco Masson’s excellent series: The People Analytics Staircase, which provides a practical framework to advance in People Analytics, from foundational concepts to deep strategic dives. (4) Finally, in this section, I recommend checking out Patrick Coolen’s excellent People Analytics Spotlight Series, which to date has insights from Oliver Kasper, Giovanna Constant and Marcela Mury. FIG 5: Randomised controlled trial (Source: Simply Psychology) THE EVOLUTION OF HR, LEARNING, AND DATA DRIVEN CULTURE MICHELLE CHAN CROUSE, TED MOORE, ANNA PENFOLD, BRAD PUGH, AND ALISON HUNTINGTON - The CHRO of the future: How CHROs and organizations can prepare for what’s next The CHRO role is no longer just about managing human capital—it's about unleashing the potential of your workforce, whether they’re a human or a bot. This report by Russell Reynolds Associates dissects the evolving role of the Chief Human Resources Officer (CHRO) and provides a helpful guide on how the CHRO can lead workforce transformation. It is structured into three chapters: (1) How the CHRO role has changed: highlighting the CHRO's transition from operational support to a strategic leader, now deeply embedded in C-suite succession, transformation, and even technology, crucial for organisational stability. (2) Who will be the CHROs of the future? capturing the need for a new CHRO profile, demanding broader strategic, technological, and operational experience beyond traditional HR, coupled with acute emotional intelligence to navigate complex stakeholder landscapes. This chapter also highlights new roles and responsibilities that may emerge in the HR function including a ‘Chief HR Bot’ reporting to the CHRO and responsible for data-driven decision making. (see FIG 6). (3) How CHROs and organisations can prepare for the future: with actionable guidance, emphasising the responsible integration of AI, significant investment in HR data and analytics, and clear communication around workforce transformation, ultimately elevating HR's strategic influence. This analysis by Michelle Chan Crouse, Ted Moore, Anna Penfold, Brad Pugh and Alison Huntington reinforces that the future CHRO is a critical architect of business success, leveraging data and strategic acumen to shape adaptive, resilient organisations. FIG 6: Potential roles in the HR team of the future (Source: Russell Reynolds) DAVE ULRICH, DICK BEATTY, AND PATRICK WRIGHT - What Competencies Define an Effective HR Professional? Past, Present, and Future In their article, Dave Ulrich, Dick Beatty, and Patrick Wright analyse a number of different HR competency models including their own, which has been developed through eight studies since 1987 across 120,000 participants. Their analysis leads them to recommend expected and emerging competencies across six HR skills domains (see FIG 7): (1) Accelerate business, (2) Advance human capability, (3) Make change happen, (4) Use GenAI and analytics for information, (5) Create organisation culture, and (6) Demonstrate personal proficiency. For HR leaders and professionals looking to learn more, I recommend learning about the Global HR Learning Experience programthat Dave, Dick and Patrick have developed. FIG 7: Expected and emerging competencies for HR professionals (Source: Dave Ulrich et al) WORKFORCE PLANNING, ORG DESIGN, AND SKILLS-BASED ORGANISATIONS JEN STAVE, RYAN KURT AND JOHN WINSOR – Agentic AI is Already Changing the Workforce AI agents are fast becoming much more than just sidekicks for human workers. They’re becoming digital teammates—an emerging category of talent. The advent of Agentic AI is no longer a distant future; it's here, fundamentally reshaping our workforce. In their article, Jen Stave, PhD, Ryan Kurt and John Winsor explain that these autonomous, goal-oriented AI systems aren't just tools; they're becoming digital colleagues, capable of complex tasks and decision-making. For HR and business leaders, this demands a seismic shift in how we approach talent, roles, and organisational design. The article outlines seven critical actions to help your organisation thrive: (1) Map work tasks and outcomes (“Deconstruct each role or project into its component tasks and outcomes.”) (2) Assess AI capability. (3) Integrate your hybrid team (“Develop a hybrid-workforce strategy to define which tasks AI will own, which tasks people will own, and how the escalation of problems should happen.”) (4) Redesign your business and workforce model (“Envisioning new ways to procure and deploy talent, including full-time employees, temporary hires, freelancers and AI.”) (5) Set legal and ethical ground rules. (6) Capture value continuously as it evolves. (7) Remain human-centric (“AI reduces the need for people to conduct mundane tasks and elevates the importance of high-value, human-led tasks.”). For more from John Winsor, I recommend listening to his conversation with me on the Digital HR Leaders podcast: Addressing the Global Skills Shortage with Open Talent Strategies. EMPLOYEE LISTENING, EMPLOYEE EXPERIENCE, AND EMPLOYEE WELLBEING MICROSOFT WORK TRENDS INDEX - Breaking down the infinite workday The future of work won’t be defined by how much drudgery we automate, but by what we choose to fundamentally reimagine. In this follow-up to their recently published 2025 Work Trend Index Annual Report, this article from Microsoft exposes the modern "infinite workday" – a relentless cycle starting pre-dawn, peppered with incessant emails and messages, hijacked by meetings, and relentlessly spilling into evenings and weekends (see FIG 8). It's a chaotic, fragmented existence that HR leaders, focused on productivity and wellbeing, must address. The critical insight is that AI demands rethinking how work is structured and experienced. This isn't about simple automation; it's about fundamentally redesigning the rhythm of work. The article proposes a clear "path forward" with three vital starting points: (1) Follow the 80/20 rule: Leverage AI to streamline low-value tasks, allowing focus on the 20% that drives 80% of outcomes. (2) Redesign for the Work Chart: Shift from static teams to agile, outcome-driven units, using AI to bridge skill gaps. (3) Become an agent boss: Empower employees to utilize AI agents to supercharge their work and focus on high-quality insights. While the article itself doesn't explicitly detail the opportunity for HR and People Analytics to lean in and shape this future, the implications are clear: these functions are pivotal in orchestrating this transformation, ensuring a focused, productive, and ultimately more human-centric work environment. FIG 8: The infinite workday bleeds into evenings and weekends (Source: Microsoft Work Trends Index) LEADERSHIP, CULTURE, AND LEARNING MEGAN REITZ AND JOHN HIGGINS - Create Mental Space to Be a Wiser Leader We live in complex times that demand complex thoughts and conversations — and those, in turn, demand the very time and space that is nowhere to be found. In their article for MIT Sloan Management Review, Megan Reitz and John Higgins explain the need for leaders and workers to balance ‘doing’ and ‘spacious’ modes (see FIG 9) and present their research that finds in our rush to do more we’re losing the critical space to think deeply. This has a detrimental effect on leadership and organisation effectiveness. In order to help leaders develop the capacity for the spacious mode, the authors present their SPACE Framework (Safety, People, Attention, Conflict, Environment). By consciously creating environments that foster reflection and broader thinking, HR can empower leaders to transcend short-term noise, perceive critical interdependencies, and ultimately drive superior business outcomes and a more human-centric employee experience. FIG 9: The Attentional Mode Framework (Source: Reitz and Higgins) ROB CROSS AND MOLLIE LOMBARDI - Leading from Anywhere: Driving Results in the Age of Distributed Work Improving the performance of bottom-quartile leaders yields a 32% productivity impact. In their recently released study for The Institute for Corporate Productivity (i4cp), authors Rob Cross and Mollie Lombardi highlight that leading distributed work is a greater challenge than is commonly acknowledged. While 86% of organisations say work has become more distributed, 58% of leaders admit they are only "somewhat" effective in this new environment, which increases burnout and limits productivity. The paper identifies six capabilities of leadership effectiveness of top-performing leaders that help employees thrive in a distributed work environment (see FIG 10). Three other key insights from the report are: (1) Fix the bottom, not just the top: Elevating poor managers to just average can result in a 32% productivity gain—and a 33% boost in engagement. (2) Culture is the new productivity engine: Leaders who curate healthy team cultures see a 34% overall market performance lift. (3) Distribute leadership, not just work: Empowering teams with ownership and shared leadership responsibilities is key to sustainability and innovation. Thanks to Heather Muir and Kevin Oakes for highlighting the study. FIG 10: Capabilities that most distinguish high-performing leaders (Source: i4CP) KATHI ENDERES AND STELLA IOANNIDOU - Pacesetters in the Superworker Era: The Six Secrets of High-Performing Organizations Pacesetters are reimagining HR through systemic approaches that integrate talent management, workforce planning, and organizational development to drive AI-powered transformation Kathi Enderes and Stella Ioannidou present the findings from a four-year collaborative study between The Josh Bersin Company and Eightfold, which analyses the leadership and HR strategies of ‘Pacesetter’ companies - the top 5% performers in every industry – with regards to AI transformation. The article – and paper – identifies six secrets as being key to AI transformation, which these companies approach as a people – rather than technology – transformation: (1) AI Transformation for Growth, Not Cost Control (“[Pacesetters] use AI to improve forecasting, personalize the employee experience, and significantly boost productivity across the enterprise”). (2) Continuous Innovation at the Core (“Pacesetters embed innovation skills, experimentation platforms, and design thinking capabilities across the entire organization”). (3) Productivity-Based Work Redesign (“Instead of layering new tools on top of old workflows, they strip out bureaucracy, clarify accountability, and focus on high-value, meaningful work”). (4) Talent Density: Skills Quality over Quantity (“[Pacesetters] continuously redesign work: removing friction, unlocking capability, and structuring around value rather than legacy” – see FIG 11). (5) From Change Management to Change Agility (“Pacesetters excel at identifying and nurturing the skills needed to navigate change, ensuring their workforces are equipped to adapt to new technologies and processes”). (6) Systemic HR®, Powered by AI (“Pacesetters are reimagining HR through systemic approaches that integrate talent management, workforce planning, and organizational development to drive AI-powered transformation”). FIG 11: The Four Stages of Work Redesign (Source: The Josh Bersin Company) DIVERSITY, EQUITY, INCLUSION AND BELONGING CURTIS L. ODOM, CHARN P. MCALLISTER, AND RYAN SOFFER - Why Belonging Matters More Than Just Diversity When leaders commit to fostering a culture of belonging, the connection between management practices and diversity-related outcomes becomes clearer In their article for MIT Sloan Management Review, Curtis Odom, Ed.D., Charn McAllister and Ryan Soffer argue that belonging and psychological safety are the true strategic goals of DEI. For HR leaders focused on impact, this is key. The authors critique the common misstep of viewing diversity as an end in itself, stressing that its value only materialises when people feel genuinely included and safe. Crucially, it outlines three targets for effective DEI. First, establishing belonging and psychological safety as the ultimate aim. Second, urging organisations to move beyond single-approach diversity practices, advocating for a multifaceted, integrated strategy. And third, emphasising the need for persistence to sustain diversity efforts through consistent, long-term action. This isn't just about ticking boxes; it's a strategic imperative for HR to unlock human potential, drive innovation, and deliver tangible business outcomes through a truly inclusive culture. HR TECH VOICES Much of the innovation in the field continues to be driven by the vendor and analyst community, and I’ve picked out a few resources from June that I recommend readers delve into: GABE HORWITZ – The Evolution of the People Analytics Leader - In a great post, Gabe Horwitz of Paradox, breaks down the evolution of the people analytics leader from ‘The Data Analyst’ of 2020 to ‘The Decision Architect’ of today (see FIG 12). FIG 12: The evolution of the people analytics leaders (Source: Gabe Horwitz) RICHARD ROSENOW - The Uncharted Path of a People Analytics Career - Richard Rosenow examines what a career in people analytics looks like (see FIG 13), why the path to leadership is still mostly undefined, why it's hard to grow and provides some tips on how to overcome these challenges. FIG 13: The People Analytics Leader's Journey (Source: One Model) ZANELE MUNYIKWA - White-Collar Workers Are Getting the Blues – Zanele Munyikwa shares more insightful research from Revelio Labs highlighting a slowing of demand and stagnating wages for white collar jobs with the latter being more pronounced for early career roles (see FIG 14). FIG 14: Wage stagnation is most pronounced in early-career roles (Source: Revelio Labs) DEGREED – How the Workforce Learns GenAI in 2025 – According to this new report by Degreed, while 48% of surveyed professionals expect their responsibilities to shift due to GenAI, 78% lack the confidence and skills to use Gen AI tools. The report urges collaboration between CHROs, CLOs and CIOs, and highlights that: “When CHROs and CIOs align on AI upskilling, cross-functional collaboration, and ethical governance, companies are three times more likely to develop a Gen AI-ready workforce.” Thanks to Todd Tauber for sharing. FIG 15: How to build GenAI confidence (Source: Degreed) LACE PARTNERS - What are sunrise and sunset skills and how do you use them? – A helpful primer from LACE Partners on ‘sunrise’, ‘evergreen’, and ‘sunset’ skills (see FIG 16) and when to use them. Thanks to Aaron Alburey for highlighting. FIG 16: Skills mapping horizon (Source: LACE Partners) PODCASTS OF THE MONTH In another month of high-quality podcasts, I’ve selected four gems for your aural pleasure: (you can also check out the latest episodes of the Digital HR Leaders Podcast – see ‘From My Desk’ below): JORGE AMAR, BROOKE WEDDLE AND BRYAN HANCOCK - The future of work is agentic – In a fascinating episode of McKinsey Talks Talent, Jorge Amar, Brooke Weddle, and Bryan Hancock join host Lucia Rahilly to discuss AI agents, how they’re being used, and how leaders can prepare now for the workforce of the not-too-distant future. KRIS SALING - The US Army & Data Driven Talent Management – Kris Saling, Director of Talent Innovation at the U.S. Army, joins host Cole Napper on the Directionally Correct podcast to discuss her book, Data Driven Talent Management, implementing people analytics in the US Army, and integrating data and analytics into talent management programs. ALEXIS FINK, SEUNG WON YOON, AND BRAD SHUCK – How to Implement People Analytics – In this masterclass masquerading as a podcast, Alexis Fink, Seung Won Yoon, and Brad Shuck discuss how to implement people analytics. BAS DEBBINK - Stop Guessing: How J&J Gets Precise About Skills – Bas Debbink, learning strategist at J&J, joins Stacia Sherman Garr and Dani Johnson on Workplace Stories to discuss how J&J utilises both talent leader insight and AI-driven inference to build a skills-based ecosystem that actually works, without overwhelming employees or managers. VIDEO OF THE MONTH NICKLE LAMOREAUX AND TEUILA HANSON: How IBM built a skills-based organisation LinkedIn has recently released an excellent report, CHRO Case Studies: Leading from the Front, which features case studies from five top-notch CHROs, which examine how BCG (Amber Grewal) has fully embraced AI; how IBM (Nickle LaMoreaux) has rethought performance management; how leaders at Allianz (Bettina Dietsche) are modelling the change they want to see; how Wood ( Marla Storm ) is addressing burnout and well-being; and how LinkedIn ( Teuila Hanson ) has introduced Coaching for All. The video featuring Nickle speaking to Teuila, provides a snapshot of the content in the report, and focuses on how IBM has built a skills-based organisation by starting with the data and tracking how skills are changing for each and every job role. BOOK OF THE MONTH ROSS SPARKMAN - Strategic Workforce Planning: Developing Optimized Talent Strategies for Future Growth Ross Sparkman is widely recognised as one of the most accomplished expert practitioners in workforce planning, and the first version of Strategic Workforce Planning was an excellent guide to the fundamentals of this critically important business practice. The second edition provides a deep dive into what it takes to embed SWP and provides new guidance on areas such as: SWP in the age of GenAI, skills-based SWP, leading the SWP function and the future of SWP. RESEARCH REPORT OF THE MONTH FRACTIONAL INSIGHTS – The Adaptive Organization: Building and Evolving Culture Across Growth Stages The latest white paper from the Fractional Insights team of Shonna Waters, PhD, Laura Lomelí Russert, Ph.D. and Erin Eatough, PhD, provides an immensely helpful, research-backed framework for building and evolving culture intentionally, as your business scales. The paper details a stage-based model to guide culture through four stages of growth: early, growth, mid-size and enterprise as well as tools to align systems, behaviours, and values, practical insights from organisational psychology and systems thinking, and pitfalls to avoid as complexity increases. FROM MY DESK June saw four new episodes of the Digital HR Leaders podcast – three sponsored by HiBob (thanks Louis Gordon ), and a special bonus episode sponsored by Gloat (thanks Ruslan Tovbulatov ), as well as a round-up of series 47, and a role-reversal as I guested on the HR Leaders podcast. JANINE VOS – The CHRO’s Playbook: How to Build an Agile and Data-Driven HR Function – Janine Vos, Chief Human Resources Officer and Managing Board Member at Rabobank, joins me to discuss how she has built an HR function that's not only agile and data led but also grounded in trust and strong relationships across the business. MATTHEW BROWN - From Deployment to Impact: Maximizing Business Value with HR Tech - Matthew Brown, Director of Research, HCM at ISG (Information Services Group) joins me to discuss why the disconnect between HR and tech adoption persists, and how to bridge it. RAMI TZAFRIR – Why HR must confront 'Covering' to build inclusion and psychological safety - Rami Tzafrir, Senior Director of Talent, Organisation and Learning at HiBob, to unpack powerful new research on covering in the workplace. Together, we explore why this behaviour is not just a personal issue but a signal of deeper organisational challenges - and what HR can do about it. PATRICIA FROST AND RUSLAN TOVBULATOV - The AI Pivot: Seagate’s Workforce Transformation in the Age of AI - Patricia Frost, Chief People and Places Officer at Seagate Technology, and Ruslan Tovbulatov, Chief Marketing Officer at Gloat, the platform partner behind Seagate’s internal talent marketplace, TalentLink, join me to share insights from Seagate’s workforce transformation journey. DAVID GREEN - How can HR use AI to improve Employee Experience and Wellbeing? – Highlights from series 47 of the podcast featuring episodes with Dave Ulrich, Volker Jacobs, Janine Vos, Matthew Brown, and Rami Tzafrir. DAVID GREEN - How people analytics is driving organizational excellence – At the recent UNLEASH America show in Las Vegas, I had the pleasure of speaking to Christopher Rainey as part of a marathon series of interviews he conducted at the event for HR Leaders and Achievers. Chris and I discussed the past, present and future of people analytics and evidence-based decision making in HR. BONUS RESOURCES There continues to be so much interesting content around on AI and its impact on business, leadership and HR that this month’s bonus resources are all focused on aspects of this topic: ANNA OTT - How AI is Rewriting the Playbook for Talent in European Tech Startups - Anna Ott analyses a dataset of 1,800+ job postings across nearly 100 European startups in HV Capital's portfolio to answer the question: How should founders and HR leaders adjust their workforce planning to this new landscape? ETHAN MOLLICK - Using AI Right Now: A Quick Guide - Wharton professor Ethan Mollick's One Useful Thing is the go-to blog for all things AI. In a recent post, Ethan examines what AI tool you should use for specific tasks (see FIG 17) with Claude, Gemini and Chat GPT being the three systems he recommends. FIG 17: Source - Ethan Mollick LASZLO BOCK - The Impact of AI on the Future of Work - Laszlo Bockshares the deck he is using to speak about AI and the future of work. As Laszlo astutely observes: HR is uniquely positioned to make sure the future of work is both productive and humane. TOMAS CHAMORRO-PREMUZIC - Want to Use AI as a Career Coach? Use These Prompts - As ever, Dr Tomas Chamorro-Premuzic provides an insightful guide on how you can use Gen AI tools for career coaching, with practical prompts and strategies to maximise your experience, learnings, and success. STEVEN KIRZ - Why CHROs are critical to unleashing the transformational productivity of AI - Writing for UNLEASH, Steven Kirz explains why when CHROs treat AI as another tech tool, they are missing out on opportunities. Instead, he urges, they need to see AI as a form of talent, not a technology, particularly in this new era of AI agents. LOOKING FOR A NEW ROLE IN PEOPLE ANALYTICS OR HR TECH? I’d like to highlight once again the wonderful resource created by Richard Rosenow and the One Model team of open roles in people analytics and HR technology, which now numbers over 500 roles with 60% these being new. THANK YOU Million Podcasts for including the Digital HR Leaders podcast at number 6 in their list of the Top 100 Future of Work Podcasts of 2025 Max Blumberg for conducting and publishing an experiment: ?????? ????? ????? ??????? ??'? ????: ??? ????? ????????? ?????? ??????????? Alexandra Nawrat for including my contribution in her article summarising some of the key takeaways from the recent UNLEASH America: Analyst takeaways: UNLEASH America 2025 raised ‘the bar for what a HR technology conference should be’ Finally, a huge thank you to the following people who either shared the June edition of Data Driven HR Monthly and/or posted about the Digital HR Leaders podcast, conferences or other content. It's much appreciated: Charlotte Copeman Gareth Flynn Gulce Guleli Scott Rogers Piyush Mathur AJ Herrmann James Griffin Hernan Chiosso, CSPO, SPHR ? Rochelle Carland Jesse Clark, MBA Miralem Masic Helder Figueiredo Kevin Le Vaillant Emily Killham Marina Pearce, PhD Lida Chahipeyma Dr. Christoph Spöck Dr. Tobias Bartholomé Sergio Garcia Mora Shujaat Ahmad Ali Nawab Lindsey McDevitt Cristian Gabriel Alvarez Nirit Peled-Muntz William Werhane Amardeep Singh, MBA Tsevelmaa Khorloo Debbie Harrison Aravind Warrier Scott Reida Joy Kolb Emily Klein Graham Tollit Dan George Sai Bon Timmy Cheung 張世邦 Margad B Catriona Lindsay Erin Fleming Fiona Jamison, Ph.D. Lewis Garrad Francesca Caroleo (SHRM-SCP, ICF-ACC) Judi Casey Kouros Behzad Rupert Bader Rosemary Byde Preetha Ghatak Mukharjee Amy Huber-Smith Danielle Farrell, MA, CSM Aline Costa Timo Tischer Meghan R. Lowery, Ph.D., M.S. David Simmonds FCIPD Prabhakar Pandey Adam McKinnon, PhD. Greg Newman Kyle Forrest John Barrand Elson P. Kuriakose Jeffrey Pole David van Lochem Hanadi El Sayyed Matt Elk Al Adamsen Kyle Winterbottom Luka Babic Eric Guidice Monika Manova Ankit Saxena, MBA Kirsty Coral Baynton ??? Irada Sadykhova Dawn Klinghoffer Dr. Denise Turley AI.Impact.Equity Evan Franz, MBA Philip Arkcoll Toby Culshaw Dan Riley Sanja Licina, Ph.D. Daniyal Wali Azima Mavlonazarova Julius Schelstraete ? Angela LE MATHON Joonghak Lee, Serap Zel, PhD, Milou Wesdijk, Ingi Finnsson ?, Joanna Thompson (Kempiak), Heather Muir, Summer Pan, Anna Kuzmenko, Olivier Bougarel, Marino Mugayar-Baldocchi, Tobias W. Goers ツ, Bence Gősi, Roxanne Laczo, PhD, Michelle Deneau, Don Gray, Marc Caslani, Claire Masson, Fabian Stokes, MBA, SWP, Delia Majarín, Barry Swales, Narelle Burke, Stela Lupushor, Anna A. Tavis, PhD, Jeremy Shapiro, Kanwal Rai, Patrick Davis, Placid Jover, Francisco Marin, Matthew Shannon, Rashmita Lenka, Henrik Håkansson, Alexandre Monin, Dale Clareburt, Dana Shoff, Warren Howlett, Agnes Garaba, Greg Pryor, Phil Inskip, Stephanie Murphy, Ph.D., Gaëtan Bonny, Nicola Forbes-Taylor FCIPD, Ian Grant FCIPD, Neil Vyner, Joseph Frank, PhD CCP GWCCM, Mila Pascual-Nodusso, Adam Treitler, Fábio Priori, Johann Cheminelle, Alex Browne, Dolapo (Dolly) Oyenuga, Megan Kraus Langdon, Bill Banham, Tom Reid David Balls (FCIPD) Juan Antonio Vega Frankie Close Asaf Jackoby, John Gunawan, Daisy Grewal, Ph.D. Amit Mohindra Sonia Mooney Oliver Auty Caitie Jacobson Mikulis Pedro Pereira Ben Berry Natasha Fearon Andrew Spence Ravin Jesuthasan, CFA, FRSA ABOUT THE AUTHOR David Green ?? is a globally respected author, speaker, conference chair, and executive consultant on people analytics, data-driven HR and the future of work. As Managing Partner and Executive Director at Insight222, he has overall responsibility for the delivery of the Insight222 People Analytics Program, which supports the advancement of people analytics in over 100 global organisations. Prior to co-founding Insight222, David accumulated over 20 years experience in the human resources and people analytics fields, including as Global Director of People Analytics Solutions at IBM. As such, David has extensive experience in helping organisations increase value, impact and focus from the wise and ethical use of people analytics. David also hosts the Digital HR Leaders Podcast and is an instructor for Insight222's myHRfuture Academy. His book, co-authored with Jonathan Ferrar, Excellence in People Analytics: How to use Workforce Data to Create Business Value was published in the summer of 2021. MEET ME AT THESE EVENTS I'll be speaking about people analytics, the future of work, and data driven HR at a number of upcoming events in 2025: July 31 - August 1 - People Matters TechHR India 2025, Delhi August 13-16 - GCHRA Africa, Accra, Ghana (I will join virtually) September 25 - Visier Outsmart Local London, London October 7-9 - Insight222 Global Executive Retreat, Atlanta (exclusive to the people analytics leader in member companies of the Insight222 People Analytics Program®) October 15-16 - People Analytics World, New York October 21-22 - UNLEASH World, Paris November 12-13 - HR Forum 2025, Oslo More events will be added as they are confirmed.
    Employee Retention
    2025年07月01日
  • Employee Retention
    马斯克的反HR管理模式：从企业到联邦政府 Elon Musk’s approach to workforce management, first seen during his Twitter takeover, is now playing out on a national scale. As an advisor to the Trump administration and head of the Department of Government Efficiency (DOGE), Musk is applying his “lean efficiency” philosophy to federal bureaucracy. His tenure at companies like Tesla, SpaceX, and X has been marked by mass layoffs, rigid accountability, and controversial HR policies. While his leadership style prioritizes efficiency and rapid change, it often leads to legal challenges and employee dissatisfaction. Organizations can learn from Musk’s aggressive tactics by balancing accountability with strategic communication and employee well-being. 当一封名为**“十字路口的选择”（A Fork in the Road）**的邮件突然出现在员工的收件箱中，内容警告他们若不回复将被视为自动辞职时，许多人感到不安。这种强硬的管理手段并不是新鲜事，而是埃隆·马斯克（Elon Musk）多年来一贯的管理风格。 早在2022年11月，马斯克收购推特（现X）后，他便裁掉了近一半的员工，并迅速废除远程办公政策，要求所有员工返回办公室，除非获得他的个人批准。随后，他发出了一封标志性的邮件，要求留下来的员工接受“极度硬核”的工作模式，即高强度、长时间的工作节奏。 这次大刀阔斧的改革为外界提供了一个窗口，让人们得以一窥马斯克的管理哲学：极端效率、高度问责、快速决策。这一模式已在他旗下的多家公司——特斯拉（Tesla）、SpaceX 和 Neuralink 等得到了体现，如今，他正试图将其应用到美国联邦政府。作为特朗普政府的顾问及“政府效率部”（DOGE）负责人，马斯克正在推行一系列激进的机构改革，包括裁员、重组和强化绩效考核制度，而这些措施无一不让人想起当初的推特改革。 HR眼中的马斯克模式 尽管马斯克因创新和商业成就备受推崇，但他的管理风格在HR领域却争议不断。过去十年间，特斯拉因工作环境问题、种族歧视指控、加州工厂的安全隐患等多次被起诉。2024年，特斯拉刚刚解决了一起涉及多次陪审团裁决的歧视案件，而SpaceX和Neuralink也因不公平的劳动实践和工作环境问题受到关注。X（推特）更是深陷与前员工的法律纠纷，许多前员工因被裁员后未能获得合法的遣散补偿而成功通过仲裁维权。 更值得关注的是，马斯克的企业文化刻意削弱传统HR机制。2020年，特斯拉曾推出一份被称为“反手册”（Anti-Handbook）的员工手册，明确表示公司不推崇传统的规章制度，认为“政策和规则只是为了设定最低标准，而我们不是那样的公司。”这一理念强调员工的高绩效要求，但也意味着更少的保护和支持。 从企业到联邦政府：HR的挑战与机遇 如今，这一反HR模式正被复制到联邦政府。最明显的例子之一是美国人事管理办公室（OPM）近期向部分政府雇员发出的裁员通知，邮件的标题恰好也是“十字路口的选择”。在政府机构，马斯克正在推行更严苛的绩效管理体系，例如要求员工每周提交五项工作成果，然而，这种方式在高度官僚化的政府机构中难以实施，并已导致部分裁员决策被法院驳回。 专家分析指出，马斯克的模式核心在于高度问责，但缺乏过渡和沟通，这也是其争议所在。“他的管理风格强调立刻执行，而不是渐进式调整，” 谈判专家安德烈斯·拉雷斯（Andres Lares）表示，“但在政府这样的大型机构中，像泰坦尼克号掉头一样，不可能一夜之间完成变革。” 与此同时，HR行业也在思考如何应对这一趋势。一方面，组织可以学习马斯克在提升效率方面的成功经验，打造更具执行力的文化；另一方面，企业需要避免极端化，确保变革过程中员工的信任和稳定性。例如，在远程办公问题上，马斯克持强硬立场，认为“远程办公的员工大多是假装工作”，但HR专家指出，灵活办公模式对于许多员工（如照顾家庭的职场人士）至关重要，过度削减灵活性可能会导致人才流失。 结语：HR该如何应对马斯克模式？ 马斯克的HR模式已经不再局限于企业，而是进入了政府机构，并可能对未来的管理模式产生深远影响。对于HR从业者来说，这是一个思考如何平衡效率、问责与员工福祉的机会。HR需要关注的不仅是绩效，还包括组织文化、信任和沟通方式。企业可以借鉴马斯克的高效执行力，但要避免因过度强调效率而破坏员工关系。 毕竟，一个可持续的组织，不能只靠“极端效率”运作。 作者：Ryan Golden
    Employee Retention
    2025年03月08日
  • Employee Retention
    SHRM:Most American Workers Experience Incivility in the Workplace; Divisive Dialogue Undermines Inclusion and Employee Wellbeing 2024年SHRM文明研究指出，工作场所不文明行为日益普遍，近三分之二的员工在过去一个月内经历或目睹了此类行为。研究强调维护文明的重要性，将不文明的工作环境与员工不满和更高的离职率联系起来。不文明行为阻碍了员工真实自我表达和福祉，导致员工过滤他们的话语并犹豫不决地分享诚实的想法。研究确定了工作场所观察到的五大不文明行为，并鼓励组织通过参与文明对话来促进文明。 SHRM Launches "1 Million Civil Conversations" Initiative to Propel Workplace Civility ALEXANDRIA, Va.SHRM, the trusted authority on all things work, today announced its "1 Million Civil Conversations" initiative, aimed at fostering inclusive and respectful workplace cultures that allow people and business to thrive. A reported two-thirds of U.S. workers experienced or witnessed incivility in their workplace over the past month, underscoring the critical need to foster spaces of respect and understanding. SHRM believes everyone can play a role in transforming workplaces to be more civil, one conversation at a time. With two major elections on the horizon in 2024 (United States and India), the world will likely see heightened tensions and polarizing viewpoints. In addition to challenging people worldwide to engage in 1 million civil conversations this year, SHRM is equipping employers with the necessary research, resources, and guidance to empower their workforce with the skills and tools to foster civil dialogue in their workplaces. SHRM 2024 research shows the disturbing trend of incivility in today's workplaces, ultimately impacting workplace wellbeing and employee retention: Two-thirds of U.S. workers (66%) experienced or witnessed incivility in the workplace over the past month. Workers who rate their workplace as uncivil are three times more likely to express job dissatisfaction (28%); and more than twice as likely to consider leaving their job in the next year (38%). Thirty three percent of U.S. workers expect workplace conflict to increase over the next 12 months. Johnny C. Taylor, Jr., SHRM-SCP, SHRM President and CEO, emphasizes the significance of individual contributions to building a truly inclusive workplace culture. "If we want to build a world of work that works for all, we need more than corporate objectives. Civility is inclusion in action and must be carried out by the people in their daily interactions," he affirms. “Looking forward, the future of work hinges on collaboration, ideation, and innovation, with civility serving as the indispensable catalyst for bridging discord and empowering workforce synergy. SHRM is encouraging organizations and individuals to be catalysts for civility by starting 1 million civil conversations.” Throughout 2024, SHRM will be engaging people across the country through experiential pop-up events and will be measuring civility by the upcoming Civility Index, a periodic pulse survey designed to gauge the prevailing levels of civility in the workplace and society. Learn more about how SHRM is creating more civil workplaces and how you can join the conversation at https://www.shrm.org/topics-tools/topics/civility SHRM is a member-driven catalyst for creating better workplaces where people and businesses thrive together. As the trusted authority on all things work, SHRM is the foremost expert, researcher, advocate, and thought leader on issues and innovations impacting today’s evolving workplaces. With nearly 340,000 members in 180 countries, SHRM touches the lives of more than 362 million workers and their families globally. Discover more at SHRM.org. [caption id="attachment_1678" align="alignnone" width="1056"] "1 Million Civil Conversations"[/caption]
    Employee Retention
    2024年03月08日
  • Employee Retention
    沃尔玛将商店经理的平均薪资提高至 128,000 美元 In a strategic move to attract and retain employees amid a tight labor market, Walmart, the world's largest retailer, has announced a significant salary increase for store managers from $117,000 to $128,000. Alongside the 9% raise, Walmart is revamping its managers' bonus program to emphasize store profits more prominently in annual bonus calculations. Cedric Clark, Executive Vice President of Walmart U.S. Store Operations, highlighted that bonuses could now reach up to 200% of the base salary if targets are met. This change comes after years without salary adjustments for managers and reflects Walmart's efforts to navigate the challenges of retaining staff in an evolving retail landscape. 沃尔玛公司表示，由于这家全球最大的零售商希望在紧张的劳动力环境中吸引和留住员工，商店经理的平均工资将从 117,000 美元上涨至 128,000 美元。 除了 9% 的加薪外，该公司还表示正在“重新设计”经理的奖金计划。沃尔玛在其网站上表示，商店利润将在计算年度奖金中发挥更大的作用。沃尔玛美国门店运营执行副总裁塞德里克·克拉克 (Cedric Clark)在帖子中表示，如果所有目标均实现，奖金现在可能高达经理基本工资的 200% 。 公司发言人表示，十多年来，沃尔玛没有对商店经理的薪酬进行任何调整。此前，商店销售额是决定奖金的主要因素，经理最多可以获得基本工资150%的奖金。 随着员工越来越多地面临不守规矩的顾客以及商店盗窃事件的增加，零售商一直在努力保留员工。 尽管近年来，随着员工竞争加剧，工资大幅上涨，但有迹象表明，雇主的影响力正在回归，至少对于某些职位而言是这样。去年，作为调整工资结构的一部分，沃尔玛降低了一些新员工的起薪。较低的税率影响了在线订单拣货员、货架库存员和其他新员工。 据该公司称，约 75% 的商店经理在沃尔玛开始时都是小时工。
    Employee Retention
    2024年01月18日
  • Employee Retention
    3 Non-Obvious Ways to Advance Your HR Career Let us take a look at 3 non-obvious ways to advance your HR career with William Taylor. (a VP at Workforce.com with 7 years of experience helping major companies develop better workforce management and HR practices) Summary Work in human resources on a small team at a small company. – More Focus on strategy by automating administrative work. – More Understand how HR impacts your company’s bottom line. – More When it comes to most HR career advice, the conversation is often dominated by talks of SHRM vs. HRCI accreditation, postgraduate study opportunities, or job hopping to get ahead. While these are all legitimate pathways to career growth, you’re probably already aware of them. They also lean further towards how to get a pay raise rather than how to become better at HR. So here are three ways you may not have thought about that can boost your HR expertise and advance your career. 1. Do HR at a smaller company Running HR at a small company gives you the ability to take more ownership, see how every part of HR operates, and take part in more strategic initiatives. This is often discouraged because many processes aren’t built out at smaller companies, but this is precisely why it’s a great opportunity. You get to be the one that builds out HR from the ground up. What constitutes a small company is hard to define, but an excellent place to start is somewhere smaller than where you currently are. Other good rules of thumb are fewer than five people in the HR department or less than 1,000 total employees. 2. Give yourself time to work on strategic HR Probably the biggest complaint about career advancement is that there isn’t time to work on strategic HR initiatives because HR is bogged down in busy work. This is a fair assessment. Some of the biggest culprits are collecting onboarding documentation, updating employee details, and fielding payroll queries. Don’t accept this reactive approach to HR. Get rid of the paper onboarding, let staff add their own availability and PTO, and allow them to access payroll details like their direct deposit information and electronic pay stubs. By automating these processes, HR is no longer the middleman between front-line staff and an outdated HRIS. Instead, HR actually has time to pursue valuable strategic initiatives like employee retention and talent development. 3. Understand the commercials of your company For most people, advancing their careers often involves promotions to more senior positions. While your technical HR skills help you on this journey, a firm understanding of how your company operates financially becomes probably the most essential tool in your toolbox as you develop seniority. The most crucial part for HR is understanding budgets. Both overall and team budgets, as well as HR budget metrics, like labor spend, cost of employee turnover, etc. This will help you justify the value of HR initiatives and show their impact on the bottom line. Secondly, you need to understand the business you’re in. Learn who your customers are, how your service or product solves their problems, and what role each team plays in that process. Doing so will help you make better decisions in HR, but it will also help to make other teams respect you. Both of these are essential if you ever want to become a CHRO. Next steps You’re probably not going to be able to do everything listed. Moving to a smaller company is a big step, but eliminating busy work to free up time for strategic HR and understanding your company’s commercials are two steps you can begin immediately. Schedule, engage, and pay your staff in one system with Workforce.com. SOURCE Workforce
    Employee Retention
    2024年01月17日
  • Employee Retention
    Sterling Acquires Vault Workforce Screening: Offering Market Leading Clinical Solutions Sterling, a talent optimization platform has recently acquired Vault Workforce Screening, renowned for building reliable screening solutions for employers. The acquisition strengthens the capabilities of Sterling to offer more clinical solutions that healthcare organizations need. Extensive Clinical Network and Flexible Service Model to Meet Hiring Demands in Healthcare and Other Regulated Industries INDEPENDENCE, OH, Jan. 2, 2024 Sterling Check Corp. (NASDAQ: STER) (“Sterling”), a leading global provider of background screening and identity services, today announced that it has acquired Vault Workforce Screening (“Vault”), a leading U.S. clinic management platform. The acquisition brings a network of 17,000 clinics and a flexible service model to enhance Sterling’s existing drug and health services. This will enable Sterling to deliver additional market leading screening solutions for employers in healthcare, transportation, and other regulated industries where staffing challenges are most acute, decreasing time-to-hire and improving employee retention. As part of Sterling’s strategy to in-source key components of its supply chain, the acquisition of Vault will accelerate and strengthen Sterling’s financial model and revenue growth. Vault’s proprietary service model, including Medical Review Officer (MRO) services and emergency/after-hours scheduling, will bring increased flexibility and control over delivery of drug and clinical services. This will enhance Sterling’s suite of pre- and post-employment drug and health solutions, benefiting both Sterling and Vault clients. “The acquisition of Vault extends Sterling’s drug and health testing capabilities with a broader range of clinical options, delivery channels, and service models,” says Josh Peirez, Chief Executive Officer of Sterling. “This acquisition builds scale within the attractive healthcare and industrials verticals, enabling Sterling to better meet hiring demands and drive growth, consistent with our long-term strategy to expand through organic revenue growth and strategic M&A. We are also particularly pleased to acquire a strategic asset at an acquisition multiple in line with our typical tuck-in M&A range.” The acquisition is expected to contribute $40 to 50 million of annualized revenue to Sterling and be accretive to Sterling’s Adjusted EPS in 2024. Sterling expects to realize significant financial synergies related to vendor consolidation and pricing optimization, enhanced fulfillment capabilities, and operational efficiencies. “This sale allows Vault and Sterling to combine the very best service and delivery of occupational health tests and exams with the broadest possible menu of employment screening products,” said Claire Cochrane, Vault Health, Inc. Co-founder. “Sterling is a great fit for Vault as the business continues its rapid growth, offering Vault’s clients the most comprehensive background and identity products and expanding Vault’s service area to address an expanding global marketplace.” Vault’s expert management team and employees will transition to Sterling as the integration process moves forward and build upon the company’s proven model of providing deep market expertise and unrivaled client service. About Sterling: Sterling (NASDAQ: STER) is a leading global provider of background and identity services, helping over 50,000 clients create people-first cultures built on a foundation of trust and safety. Sterling’s tech-enabled services help organizations across all industries and regions establish great environments for their workers, partners, and customers. With operations in North America, Europe, the Middle East, Asia Pacific, and Latin America, Sterling conducted more than 110 million searches in the twelve months ending December 31, 2022. Visit us at www.sterlingcheck.com. SOURCE Sterling
    Employee Retention
    2024年01月05日
  • Employee Retention
    AIHR:Measuring Employee Experience: A Practical Guide for 2024 Keeping your employees engaged, motivated, and satisfied throughout their journey with your organization is key to business success. Measuring employee experience allows HR professionals to understand how their workforce feels and ensure the team remains fulfilled. In this article, we’ll explore how to measure employee experience, evaluate the results, and turn them into meaningful action. Contents What is employee experience (EX)? Why measure employee experience? How to measure employee experience Best practices for measuring employee experience FAQ What is employee experience (EX)? Employee experience (EX), in its simplest form, is how employees perceive their stay at your organization from when they apply for a job to after they leave. It encompasses various dimensions – ranging from the physical workspace and technological tools being used to the organizational culture, professional growth opportunities made available, and social interactions they have with colleagues or superiors. It’s more than just a collection of daily experiences at work; EX profoundly shapes an employee’s perceptions about their employer and impacts their decision to stay or leave. DIVE DEEPEREmployee Experience vs. Employee Engagement: 4 Differences To Know Why measure employee experience? 87% of employee experience experts say that a great employee experience helps retain and attract talent. However, only 51% of employees feel that their organization is delivering on the experience they promised. By measuring employee experience, you can uncover and fix issues and discrepancies to reap the benefits of a satisfied and engaged workforce. Let’s break down the reasons why you should measure employee experience. Enhanced productivity and performance Research shows that superior employee experience (EX) may lead to enhanced productivity. Employees who feel satisfied, empowered, and valued are more motivated to perform at their highest level. They significantly contribute to organizational goals, which can result in an over 50% increase in revenue. By focusing on optimizing the employee journey – from end to end – companies can foster a work environment that stimulates both individual and team performance. LEARN MORE23 Key Employee Experience Statistics You Should Know in 2024 Retaining talent Monitoring and enhancing EX levels significantly contributes to improving retention rates. Employees who resonate with their company culture and find meaning in their work stay longer in their organizations. Examining facets like workplace habits or preferences provides employers invaluable insights related to employee experience – which ultimately feeds into long-term staff retention strategies. Making informed decisions related to HR practices A robust method of measuring employee experience offers in-depth insights into how employees perceive things such as career development opportunities or even intricate details like office seating arrangements. This helps HR shape policies and practices strategically and make smarter decisions that maximize the workforce potential while actively minimizing discontentment factors. Enhanced customer experience A happier workforce equals happier customers. Companies with great employee experience report 2X as high customer satisfaction levels compared to businesses scoring low on employee experience. A well-executed EX strategy will aid your organization in delivering higher standards of service, creating a ripple effect that extends far beyond merely measuring employee experience for internal benefit.   Australian Defence Bank collaborated with the employee and customer experience management platform Insync to measure and improve EX and CX.   Investing in their employees has helped them build a motivated workforce and get outstanding business results. Not only are they in the top 10% for employee engagement compared to other financial organizations, but they have also achieved record deposit growth in transaction and savings account balances.   Innovation, growth, and improved organizational performance As we’ve already alluded to, keeping your finger on the pulse of EX can set the scene for broader innovation and growth within an organization. Employee experience goes hand in hand with employee engagement, which helps foster an innovative culture and a passionate commitment to ongoing improvement—an infallible recipe to drive the company performance northward. To sum it up, measuring employee experience isn’t simply good practice, but it can bring numerous strategic benefits that make a profound impact on organizations and their competitive standing in the market. How to measure employee experience Employee experience is a multifaceted and intangible concept, which is not easy to quantify at first sight. Successfully measuring it involves defining relevant employee experience metrics and methods of measurement to collect the data. Let’s take a closer look. 1. Define and track employee experience metrics Employee experience metrics allow organizations to gain insight into the wellbeing, satisfaction, and productivity of their teams. The following metrics serve as good indicators of the employee experience levels at your organization: Retention rates Retention rates signify how many employees remained within the company over a specified period. A high employee retention rate generally implies positive experiences at work, while low rates indicate potential problems or dissatisfactions among staff. Intent to stay This metric shows how many employees foresee themselves staying with an organization over a lengthy period. It can provide insights into the workforce’s commitment level and their perception of future opportunities within the company. Number of employee referrals The number of referrals from existing staff suggests how highly they rate working within the organization. The higher this figure is, the more positive opinions workers hold about their employee experience, and that’s why they’re willing to recommend you as an employer. Productivity metrics Productivity indicators such as performance ratings or meeting project deadlines can reveal a lot about how efficiently an employee works. High productivity levels generally imply a supportive environment that propels the team towards achieving set objectives. Employee Net Promoter Score (eNPS) The eNPS asks employees on a scale from 0-10 whether they would recommend their place of work to others – typically friends or family members. The data gleaned helps appraise the overall employee experience levels. Employee Experience Index The Employee Experience Index score takes into account an array of factors influencing the overall workplace atmosphere, like engagement levels, empowerment feelings, job fulfillment factors, and key performance indicator achievement. It provides a holistic overview of what it might be like working for your organization. The exact dimensions of the Employee Experience Index depend on how an organization defines it. Two well-known Employee Experience Index systems have been developed by IBM and Forrester. 2. Administer surveys Once you know what insights you’re hoping to gain, you can start collecting data. Surveys are an indispensable tool for measuring employee experience. There are a couple of types of surveys that you can utilize. Employee experience surveys Employee experience surveys provide an avenue for employees to confidentially share views about their workplace, its leadership practices, and its culture. Organizations typically conduct employee experience surveys annually, bi-annually, or quarterly. Including both quantitative and qualitative questions in your survey will provide you with comprehensive data on your respondents’ perspectives. Quantitative questions, usually closed-ended, help gather structured data that you can do a statistical analysis of, revealing patterns and trends in responses. On the other hand, qualitative questions, typically open-ended, elicit descriptive and narrative responses that dive deeper into the nuances and complexities of participants’ experiences and feelings. These responses shed light on the ‘why’ and ‘how’ behind the numbers, uncovering the underlying motivations, beliefs, and emotions that drive behaviors and opinions. By incorporating both types of questions, you can capture the breadth of information and the depth of insights. Employee experience survey questions examples Next to the eNPS question “On a scale from 1 to 10, how likely are you to recommend our organization as a place to work to your friends and family?”, examples of quantitative employee experience survey questions include: On a scale of 1 to 10, with 1 being “Not at all” and 10 being “Extremely”: How satisfied are you with the opportunities for professional development within the company? How confident do you feel in your current role and responsibilities? How supported do you feel by your direct supervisor or manager? Qualitative questions you can consider covering in your survey are: In your opinion, what 2-3 changes could be made to improve the overall work environment and culture? What aspects of our company’s culture do you value the most? If you could recommend one thing to improve team collaboration, what would it be and why? Pulse surveys Pulse surveys are short, frequent surveys designed to quickly capture employee feedback and continuously gauge overall sentiment about their workplace experience. Focusing on a few key questions, they are less burdensome for employees, leading to higher response rates. These surveys can help organizations zoom in on current events or specific workplace issues that impact employee experience. However, regularly collecting data can lead to an abundance of information. Organizations must have the capacity and tools to analyze and act on this data to prevent it from becoming overwhelming or underutilized. It’s crucial to use pulse surveys strategically and in combination with other feedback mechanisms to ensure a comprehensive understanding of the employee experience. New hire surveys New hire surveys help you capture insights about one of the most crucial “moments that matter” in an employee’s journey: their onboarding. This initial phase sets the tone for an employee’s tenure with the company, shaping their perceptions, expectations, and overall sentiment toward the organization. You can glean valuable feedback about the effectiveness of your onboarding processes, the clarity of role expectations, and the cultural immersion experience. This feedback not only provides a snapshot of the new employees’ experience but also offers actionable insights for organizations to refine their onboarding processes so that they create a positive and lasting first impression. 3. Conduct qualitative interviews One-on-one dialogues with employees afford a deeper understanding of the intricacies at play regarding the overall employee experience. By conducting employee interviews, you can complement and enrich your survey data. They provide you with an excellent opportunity to ask open-ended questions and give your employees space to express their opinions and perceptions. Two common types of interviews to gather qualitative data are stay interviews and exit interviews. Stay interviews These discussions aim to find out why employees opt to remain with an organization. HR professionals can then identify the positive aspects of their working experiences that should be reinforced or replicated. Exit interviews Exit interviews help you assess why employees leave your organization and how they see their time spent working for you. These discussions allow you to better understand the challenges our employees face at work, providing insights into potential corrective measures. By adopting these varied approaches blending both quantitative and qualitative employee experience measurement methods, businesses can effectively gauge worker sentiments – thereby improving employee experiences and driving organizational success. Best practices for measuring employee experience Measuring employee experience effectively goes beyond defining relevant metrics and conducting surveys and interviews. To get a comprehensive view of employee experience at your organization and put your findings into action, you need to follow these five best practices. Setting clear objectives Begin with a set of distinct objectives that align with your company’s overall business strategy. This is crucial for accurately evaluating the employee experience. Why exactly do you want to assess employee experience? Are you aiming to increase productivity or retention rates or encourage higher creativity levels across teams? Your end goals play an indispensable role in determining which part of the employee journey needs focus and what type of feedback you need from the employees. Conducting research across different employee groups When you’re measuring employee experience, you need to recognize diversity within your workforce. That helps you accurately capture different facets of the work experiences of diverse groups in your organization. Make sure to survey or interview employees from diverse backgrounds, different job levels, departments, and lengths of service to understand the unique challenges they might face. Dell Technologies partnered with an employee experience measurement platform Voxxify to design a hybrid work plan for one of their European offices. Over 60% of employees responded to the survey, providing more than 2,100 individual comments. The analysis results helped identify four areas of focus. These included updating the handbook for managers and employees for hybrid work considerations, defining the value of coming into the office, supporting employees’ mental wellness, and optimizing facilities and technology to enhance the work environment. The office now sees occupancy rates of 60% or more on Tuesdays through Thursdays, and the success of the measurement effort has led to plans to repeat it annually. Overcoming survey fatigue and ensuring participation It may be tempting to send surveys left and right for comprehensive data collection when measuring employee experience. However, you should really avoid doing so. Survey fatigue can quickly pile up, draining previously enthusiastic participants’ eagerness to provide valuable insights. To keep engagement high and maximize response rates, make sure your surveys are succinct yet thorough. Carefully plan your survey schedule to not overwhelm your team. For example, you can send out a comprehensive survey quarterly or bi-annually, with a couple of shorter pulse surveys in between. It also helps to effectively communicate the purpose behind these assessments, so employees see them not as tasks but as avenues towards improving their work lives. You can, for instance, share examples of initiatives you implemented based on employee feedback. Guaranteeing confidentiality Nothing squashes honesty quicker than a sense of insecurity surrounding responses’ anonymity, which makes maintaining confidentiality critical to effective employee experience measurement. If you use external applications for gathering feedback, emphasize their confidentiality features. You should also invest in fostering an environment where employees feel they can honestly express thoughts and concerns without fear of retribution. Doing so will not only amplify trust but also provide you with more authentic data to work on. Acting on employee feedback Once you’ve gathered and analyzed employee feedback, it’s time to take action. Prioritize high-impact initiatives and create a plan for how to implement these. Employees need to believe that their input sparks real change; otherwise, they might lose engagement in such processes altogether. Recognize employee contributions and communicate plans about future improvements based on their input clearly. Transparency here fosters a sense of responsibility among the staff and improves morale during periods of change. Ultimately, measuring employee experience is a cyclical process. It starts from setting clear objectives leading up each step to enacting feedback-led changes and then identifying newer areas for improvement continuously. Key takeaway Staying on top of your employees’ experiences at work allows companies to detect dissatisfaction early enough and tackle issues before they develop into bigger problems. It’s a great way to improve HR practices and design employee experience that promotes productivity, talent retention rates, and ultimately a better workplace environment. Relevant employee experience metrics help you quantify the concept and solidify your measurement process. Surveys and qualitative interviews give voice to your employees, offering rich insights into the workers’ perceptions of the workplace. However, it’s the organization’s responsiveness to feedback that significantly impacts the effectiveness of measuring employee experience. It is key to not just listen but also take action based on employees’ feedback for positive changes. FAQ What are the most important employee experience metrics to measure? When it comes to measuring employee experience, key metrics that organizations use include: – Retention rates: Your business’s retention rates can reveal much about employees’ willingness to commit long-term to an organization. – Intent to stay: Beyond just assessing current employee tenure, discerning whether staff members aspire to stay with the company for the foreseeable future is a valuable indicator of how they perceive their journey at your organization. – Employee Net Promoter Score (eNPS): This quantifies how likely employees would recommend their workplace to others – a telling sign of overall satisfaction and positive employee experience. A combination of several employee experience metrics paints a nuanced picture of overall employee experience in any organization. Are surveys the best way to measure employee experience? Surveys play an instrumental role in gauging overall employee experience levels—all thanks to their ability for large-scale data collection and sentiment analysis. They also provide insights into potential pain points and highlight areas for improvement according to actual employee sentiments. However, while valuable, relying solely on surveys can lead to limited insights. Conducting different types of interviews, like stay and exit interviews, helps complement the survey data with deeper insights. What is the Employee Experience Index? The Employee Experience Index is a metric that aims to give a comprehensive view of employees’ experience. Essentially, it helps you gauge the overall ‘health’ of organizational culture and environment. IBM’s Employee Experience Index assesses employee experience on five core dimensions: Belonging, Purpose, Achievement, Happiness, and Vigor. The Employee Experience Index from Forrester evaluates three elements of EX: Empower, Inspire, and Enable.
    Employee Retention
    2023年11月18日
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