北美HR服务指南——2026 北美华人人力资源服务图谱（NACSHR Landscape 20260103版）正式发布
在北美复杂且高度多元的人力资源服务生态中，华人 HR 往往需要在招聘与猎头、用工与劳动合规、薪酬福利设计、跨州员工管理以及 HR 数字化工具选型等多个关键领域快速做出判断。然而，长期以来，市场上缺乏一张面向华人语境、结构清晰且具备参考价值的整体指南。
基于这一现实需求，NACSHR 正式发布 《2026 北美华人人力资源服务图谱（NACSHR Landscape）》，作为一份面向北美华人 HR 的实用型分类指南与快速参考工具。
该图谱系统性梳理了当前北美 HR 实务中常用的人力资源服务与科技工具，覆盖招聘平台、HCM、ATS、Payroll、员工福利与 401(k)、HR 合规、PEO / EOR、薪酬数据、绩效管理与员工体验、AI 面试、People Analytics 等核心领域，并结合企业规模与实际使用场景进行分类呈现，帮助华人 HR 更高效地理解市场结构、识别工具定位，并在日常工作中做出初步判断。
需要特别说明的是，本图谱并非完整市场清单，也不构成对任何具体产品或服务的推荐。其核心价值在于提供一个结构化的行业认知框架与参考视角，以降低信息筛选成本，提升华人 HR 在北美人力资源体系中的专业判断效率。
作为北美华人 HR 社群与人力资源服务连接平台，NACSHR 将持续对该图谱进行维护与更新，并根据市场变化、技术演进以及华人 HR 的实际需求进行迭代升级。我们也欢迎来自 HR 从业者、人力资源服务机构及行业伙伴的补充建议与交流反馈，共同推动这一长期公共参考资产的不断完善。
同时，NACSHR 图谱也作为北美企业人力资源服务采购的重要参考指南，系统性汇聚来自美国、加拿大、墨西哥等北美地区的优质人力资源服务机构，覆盖招聘猎头、劳动用工合规、薪酬与税务、员工福利与保险、HR 数字化等核心领域。（更新于 2026 年 1 月 3 日）
这不仅是一份帮助企业甄选可靠 HR 服务伙伴的实用工具，也为出海企业在北美实现从落地、合规搭建，到稳定运营与长期发展的全过程提供参考支持。作为北美华人人力资源服务的第一站，NACSHR 始终基于第三方平台立场，为企业在劳动关系、招聘用工、薪酬税务、福利保险等关键人力资源议题上提供专业指引、资源对接与持续支持，助力企业完成从进入北美市场到实现可持续运营的关键跨越。
关注 NACSHR 微信公众号 / 小红书：NACSHR官网：www.nacshr.org官方邮箱：nacshr818@gmail.com
了解更多 NACSHR 在北美华人人力资源领域的研究、活动与服务信息。
As the North American HR ecosystem continues to grow in complexity, Chinese HR professionals often face challenges in navigating recruitment platforms, compliance requirements, payroll systems, benefits administration, and cross-state workforce management—without a clear, structured reference tailored to their context.
To address this need, NACSHR officially releases the 2026 North American Chinese HR Services Landscape (NACSHR Landscape)—a practical, high-level reference guide designed specifically for Chinese HR professionals working in North America.
This landscape maps out commonly used HR services and technologies across key domains, including recruiting platforms, HCM and ATS systems, payroll management, employee benefits and 401(k), HR compliance, PEO and EOR solutions, salary data, performance management, employee engagement, AI interviewing, and people analytics. Tools and services are categorized by function and company size to reflect real-world HR use cases.
The NACSHR Landscape is not intended to be an exhaustive market list or a product endorsement. Rather, it serves as a structured overview and cognitive framework to help Chinese HR professionals better understand the market landscape, compare categories, and make more informed preliminary decisions.
As a community-driven platform for Chinese HR professionals in North America, NACSHR will continue to maintain and evolve this landscape in response to market developments, technology trends, and practical HR needs. Feedback and contributions from HR practitioners and service providers are welcome as we build this resource into a long-term industry reference.
The NACSHR Landscape serves as an authoritative guide for enterprise HR service procurement in North America. It systematically brings together high-quality human resources service providers from the United States, Canada, and Mexico, covering key areas including recruitment and executive search, employment and labor compliance, payroll and taxation, employee benefits and insurance, and HR digitalization.(Last updated on January 3, 2026)
More than a practical tool for enterprises to identify reliable HR service partners, the NACSHR Landscape is also an important reference for companies expanding into North America—from initial market entry and compliance setup to stable operations and long-term growth. As the first stop for Chinese HR services in North America, NACSHR adopts a third-party platform perspective to provide professional guidance, resource connections, and ongoing support for enterprises facing HR-related challenges such as labor relations, hiring and workforce management, payroll and taxation, and employee benefits. NACSHR aims to help companies achieve a successful transition from market entry to sustainable operations in North America.
Follow NACSHR on WeChat Official Account / Xiaohongshu: NACSHRWebsite: www.nacshr.orgOfficial Email: nacshr818@gmail.com
Learn more about NACSHR’s research, events, and services for the Chinese HR community in North America.
Josh Bersin :SuccessFactors Leapfrogs HCM Capabilities: AI, Skills, Talent Intelligence, And More本周，SuccessFactors 宣布了一系列重大更新，巩固其在人力资本管理（HCM）市场的领先地位。这些新功能包括 AI 驱动的工作推荐、文本分析、绩效评估和全球工资单升级等。SuccessFactors 还推出了开放的技能系统，并与 Lightcast、Degreed 等技能供应商合作，提供更全面的职业发展工具。此外，通过整合 WalkMe，SuccessFactors 改善了用户体验，使其在实施和使用方面更具优势。Dan Beck 的领导下，SuccessFactors 持续推动 HR 技术的创新与发展。
有兴趣进一步了解下
This week SuccessFactors announced a vast array of new features, focused on taking the lead in the red hot HCM war against Workday, Oracle, and others. These capabilities fall into four areas, each of which bring SAP into a leading position in many areas of the global HCM market. (Product details here.)
As I learned about the release I noticed the fingerprints of Dan Beck, the company’s new president and chief product officer. Dan has been at SAP for 11 months and has accelerated the company’s technology roadmap and focus on total solutions.
Let me summarize what’s new.
1. More And More AI Capabilities Built-In
First, of course, is AI. Two years ago SAP announced its “Business AI” strategy, which describes how all SAP business applications are integrated and enhanced with AI. (Workday’s similar strategy Illuminate was launched a few months ago.) In the prior release SuccessFactors described 63 AI use-cases; this week they introduced 30 more. And all are integrated into Joule, SAP’s intelligent Agent.
Each “use-case” is essentially an AI application and many are quite complex: automatically developing job descriptions, analyzing performance reviews, setting and aligning goals, developing onboarding, creating growth plans, and evaluating pay inequities. In other words these AI “features” are really automation workflows that each eliminate hours of work for HR professionals. Since each is also integrated into Joule, you can use them through the conversational interface.
While many HR vendors are adding AI features, I find SAP’s particularly robust because they’re integrated into the entire lifecycle of an employee. SAP’s engineering focus really shows here.
Some of the new features include AI-based job recommendations to job seekers (and internal employees), text analysis and editing for performance reviews, and new mobile use-cases for Joule.
2. Upgrades to Global Payroll
The second set of announcements are a significant update to global payroll. SAP currently has the broadest global payroll solution in the market and now has a new UI, a Payroll Command Center, and a sophisticated AI offering called “Explain Pay Slip.” You will effectively be able to ask Joule “why has my pay changed from last month” and it will dig into all the details and explain the differences. This covers 70% or more of the questions employees ask HR service centers, so this feature has an enormous ROI.
Employee Central, the company’s core HR and payroll module, now has a more integrated view of all benefits and more integrations with Joule, making the 52-country payroll system the broadest in the market.
3. Open Skills System and Launch of Career and Talent Development
The third set of announcements will change the HR Tech market: SAP is formerly opening up its Talent Intelligence Hub to accommodate every skills and skillstech vendor. Providers like Lightcast, Korn Ferry, Techwolf (SAP invested in them), and Degreed can now feed the SuccessFactors skills system and SAP is going to build tools to normalize and harmonize skills.
This brings SAP to parity or beyond Workday Skills Cloud: the skills model is integrated into Opportunity Marketplace, Career and Talent Development (the new version of SuccessFactors learning), and SuccessFactors job architecture, team management, performance management, and recruiting.
The new Career and Talent Development offering also introduces AI-assisted career insights, leveraging skills and aspirations to find relevant jobs and career paths. The system lets managers create assignments, find and onboard internal candidates, and then use Work Zone (onboarding and enablement) to start their new internal position. This level of integration goes beyond tools from Gloat or Eightfold or others for internal talent marketplace.
Several years ago SuccessFactors introduced its comprehensive skills strategy and today it’s coming to fruition.
There are several major implications here. First, vendors like Eightfold, Gloat, Phenom, Beamery, and many others will have to decide how they partner or compete with SAP. Last month I met with both Delta Air Lines and Pepsi, both of which are using SuccessFactors Talent Intelligence hub as their new end-to-end platform. Each company told me that they no longer felt the need to use some of these other third party products.
Second, the SuccessFactors skills model is expansive. In addition to harmonizing and helping companies build technical and leadership models, the system itself has its “whole self” module which includes aspirations, styles, motivations, and preferences. Companies that use this can add subtle human needs to the model.
Other vendors have tried this (Cornerstone and Gloat both ask users to express career and personal work preferences) but SAP, with its enormous customer base, has the potential to leverage this across industries. Imagine an employee in IT who aspires to work in HR, for example – the system would find the HR Tech jobs within the company which leverage their architectural or technical skills.
SuccessFactors also includes a mature system for team-based work, which is missing in these other applications. This release adds AI-assisted 360 reviews, performance templates, and integration with Joule (employees and managers can share performance information through the agent.)
4. Integration of WalkMe into SuccessFactors.
The fourth major announcement is the bundling and integration of WalkMe. Given the vast and complex nature of SuccessFactors, there are many places to read documentation and learn how the system works. This forces customers to build large training programs for users. (All HCM platforms have this issue.)
WalkMe, which was acquired this year for $1.5 Billion, is the leading provider of “digital adoption platforms.” It is essentially an advanced AI system that watches a user’s interaction with a system to coach, train, and automate your work. Initially developed to help users learn how to use systems like SAP or Salesforce, WalkMe advanced into a highly intelligent real-time coach, similar to what we now expect out of an AI agent.
While I don’t know how this will be priced, this gives SuccessFactors an “ease of implementation” advantage. WalkMe is an open platform and does support many HCM applications, but now that it’s integrated and bundled into SAP customers will find SuccessFactors much easier to deploy and use.
(Just for your reference, the SuccessFactors and Workday “how to” manuals include nearly 1,000+ pages each.)
Bottom Line: SuccessFactors Leadership Emerges
SAP’s ambitious, long-term engineering approach to human capital management is clear. I’ve been watching SuccessFactors since it was a small independent company in California, now growing to a vast cloud business with 10,000+ customers and more than 150 million end users.
This release demonstrates how patience, engineering excellence, and relentless focus on customers pays off in enterprise software. Under the leadership of Dan Beck, SuccessFactors now offers industry-leading capabilities in most areas of HCM, giving customers an even deeper offering to consider as HR technology rapidly evolves.
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