招聘HR Generalist，base在洛杉矶，负责支持中文在线国际业务，尤其是FlareFlow短剧业务在北美地区的团队发展。需要中英双语，1-3年左右工作经验即可，娱乐传媒/互联网经验优先
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HR Generalist (Bilingual)
Location: Greater Los Angeles Area
Job Type: Full-time On-site
Channelwill is hiring a Cloud / DevOps Engineer 云运维工程师
Job Title: Cloud / DevOps Engineer (Full-time, Exempt)
Location: Pasadena, CA (前期可remote，后期需hybrid)
Salary Range: $110,000 – $140,000 USD
About Us
Channelwill is a fast-growing SaaS company dedicated to helping eCommerce merchants deliver exceptional post-
purchase and retention experiences. With 100,000+ merchants served globally and a strong footprint in the Shopify
ecosystem, we provide solutions that span order tracking, shipping protection, returns, reviews and loyalty.
Here, we value openness, collaboration, and a growth mindset, and we are looking for talented individuals who are
eager to grow with us.
About this role
We are seeking a Cloud / DevOps Engineer to join our North America team and collaborate closely with our global
Cloud Engineer in China. This role starts with hands-on cloud engineering and monitoring, and will grow into local
compliance management and independent incident response.
作为公司在美国的本地运维与合规接口人，主要负责日常运维工作、跨时区协作和本地合规要求的落实。
需具备独立应对突发问题的能力，确保北美区域的系统稳定性与合规性。
What You’ll Do
● Perform daily cloud engineering and maintenance for cloud resources and infrastructure (AWS, GCP),
following global standards and monitoring frameworks.
● Assist in first-line alert handling and cross-time zone incident response.
● Manage local data center/cloud engineering, implement privacy and compliance controls (CCPA, GDPR, SOC
2).
● Provide first-line emergency support for North America systems and services, reducing response delays.
● Collaborate with China and local teams to ensure smooth cloud engineering and compliance adherence.
短期职责（12个月内）
1. 日常运维管理与基础维护
● 负责云资源与基础设施的日常运维执行，基于国内团队建设的运维与监控体系进行落地。
● 按照运维标准流程，执行监控、告警、备份、恢复等日常操作。
2. 跨时区告警与应急协作
What We’re Looking For
● Must be legally authorized to work in the United States. Our company is not able to provide visa sponsorship at
this time.
● Proficient in both Chinese and English with strong cross-cultural communication skills.
● Bachelor’s degree in Computer Science, IT, or related field.
● 2+ years of cloud engineering; multinational experience is a plus.
● Familiar with Linux/Windows system administration, cloud platform management, monitoring tools, and basic
scripting (Shell/Python).
● Responsible, independent problem-solving skills, and able to work effectively across time zones.
● 需在美有合法的工作身份，我们暂不提供sponsor
● 学历背景：计算机科学、信息技术或相关专业，本科及以上学历。
● 经验要求：2 年以上云运维经验；IT 运维、系统管理员或网络支持可酌情考虑；有跨国公司经验优先
。
● 技能要求：
○ 熟悉 Linux/Windows 系统管理，具备基础网络与数据库运维能力。
○ 了解 AWS、GCP等主流云平台的日常管理与监控。
○ 具备基础的脚本编写能力（Shell/Python），可支持日常自动化操作。
● 语言能力：英语流利，具备跨文化沟通能力；中文流利。
● 综合技能：责任心强，能在跨时区环境下高效协作，具备独立解决问题的能力。
Why Join Us
● Grow from hands-on cloud engineering to managing compliance and incident response in a global team.
● Collaborate with cross-cultural teams across North America and China.
Benefits
● Required Benefits by Law
● Referral program
● Health Insurance
● Paid Holidays
● Paid Time Off (vacation, sick leave)
Job Title: HR Generalist (Full-time, Exempt)
Location: Pasadena, CA (前期可remote，后期需on-site)
Salary Range: $85,000–$105,000 / year
About Us
Channelwill is a fast-growing SaaS company dedicated to helping eCommerce merchants deliver exceptional post-
purchase and retention experiences. With 100,000+ merchants served globally and a strong footprint in the Shopify
ecosystem, we provide solutions that span order tracking, shipping protection, returns, reviews and loyalty.
Here, we value openness, collaboration, and a growth mindset, and we are looking for talented individuals who are
eager to grow with us.
Position Overview
We are looking for a hands-on Senior HR Generalist to support our newly established U.S. office. This role’s core
focus is independently managing Compliance, Payroll, Benefits, and Recruiting, while also assisting with
implementing HQ policies, employee relations, and fostering cross-cultural communication. Candidates should
have 4–6 years of U.S. HR experience, ideally with a background in SaaS, tech companies, or startups.
定位：核心是能独立handle Compliance、Payroll、Benefits、Recruiting；总部Policy落地、员工关系、文化沟通是其次.
经验要求：4–6 年美国本地 HR 工作经验，SaaS / 科技企业 / Startup 经验优先
Key Responsibilities
1. HR Compliance & Labor Law | 合规与劳动法管理
Ensure U.S. employment practices comply with federal and state laws (FLSA, EEO, ADA, FMLA, CA law,etc.). Manage employee classification (Exempt/Non-Exempt, W-2/1099) and payroll compliance.跟踪多州用工要求，确保工资、带薪假、工伤等合规。
2. Payroll & Benefits | 薪酬与福利管理
Manage payroll and benefits through platforms like Gusto, ADP, Deel.
Oversee health insurance, PTO, retirement plans (401k/CalSavers), and other employee benefits.
管理工资发放、税务代扣及员工福利执行。
3. Recruitment & Onboarding | 招聘与入职
Lead U.S. recruitment for Marketing, Sales, Engineering roles.
Ensure job postings, offers, and onboarding documents meet compliance requirements.
管理新员工入职流程（I-9、E-Verify、handbook 签署）。
4. Vendor & Partner Management | 第三方供应商与外部机构管理
Coordinate with payroll/EOR/HRIS providers, benefit vendors, recruiters, law firms, and regulatory bodies.
对接供应商与律所，确保服务与合规落地。
5. Employee Relations & Culture | 员工关系与文化落地
Handle employee inquiries, conflicts, and performance feedback.
Localize HQ HR policies and promote cross-cultural communication between U.S. and China teams.
维护公平包容的工作环境，推动中美团队文化融合。
Qualifications
Candidates must have legal authorization to work in the U.S. at the time of hire. We are not able to provide visa
sponsorship at this time. 需在美有合法的工作身份，我们暂不提供sponsor
1. Education & Experience | 学历与经验
Bachelor’s degree in Human Resources, Labor Relations, Business Administration, or related field preferred.
4–6 years of U.S. HR experience, focusing on compliance and core HR functions (Payroll, Benefits,
Recruiting).
Experience in SaaS / tech companies or startups preferred.
本科及以上学历，人力资源、劳动关系、工商管理或相关专业优先。
4–6 年美国本地 HR 工作经验，重点涵盖合规与基础人事（薪资、福利、招聘）。
有 SaaS / 科技企业 / Startup 经验 优先。
2. Knowledge & Expertise | 专业知识
Familiar with U.S. federal & multi-state labor laws (California required; other key states such as New York,
North Carolina, Texas are a plus).
Knowledge of U.S. compensation & benefits systems (health insurance, 401k/CalSavers, PTO).
Understand Exempt/Non-Exempt classifications and union environments.
Hands-on experience with HRIS / payroll systems (Gusto, Rippling, Deel, or ADP).
熟悉美国联邦及多州劳动法（加州必须，其他重点州如纽约州、北卡罗来纳、德州加分）。
熟悉美国薪酬体系与福利制度（健康保险、401k/CalSavers、带薪假）。
了解 Exempt / Non-Exempt 分类及工会环境。
有使用 HRIS / 薪酬系统（Gusto、Rippling、Deel 或 ADP 等）的实操经验。
3. Skills | 技能
Bilingual communication (English & Chinese) to coordinate with China HQ and U.S. team.
Strong compliance risk awareness.
Recruiting and employee relations skills.
Cross-cultural communication to align HQ policies with local practices.
中英文双语沟通能力，能与中国总部及美国本地团队顺畅协作。
较强的合规风险意识。
招聘及员工关系处理能力。
能跨文化沟通，将总部制度与本地实践有效结合。
4. Certifications (Optional) | 资格证书（加分项）
SHRM or HRCI (PHR/SPHR) certification.
Familiarity with immigration/visa processes (H-1B, OPT, CPT) is a plus.
SHRM 或 HRCI (PHR/SPHR) 认证。
熟悉移民/签证流程（H-1B、OPT、CPT）加分。
Benefits
Required Benefits by Law
Referral program
Health Insurance
Paid Holidays
Paid Time Off (vacation, sick leave)
Equal Opportunity Statement
Channelwill is an Equal Opportunity Employer. We celebrate diversity and are committed to inclusion.
