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    人工智能正在以比我预期更快的速度改变企业学习AI Is Transforming Corporate Learning Even Faster Than I Expected 在《AI正在比我预想的更快地改变企业学习AI Is Transforming Corporate Learning Even Faster Than I Expected》这一文中,Josh Bersin强调了AI对企业学习和发展(L&D)领域的革命性影响。L&D市场价值高达3400亿美元,涵盖了从员工入职到操作程序等一系列活动。传统模型正在随着像Galileo™这样的生成性AI技术的发展而演变,这改变了内容的创建、个性化和传递方式。本文探讨了AI在L&D中的主要用例,包括内容生成、个性化学习体验、技能发展,以及用AI驱动的知识工具替代传统培训。举例包括Arist的AI内容创作、Uplimit的个性化AI辅导,以及沃尔玛实施AI进行即时培训。这种转型是深刻的,呈现了一个AI不仅增强而且重新定义L&D策略的未来。 在受人工智能影响的所有领域中,最大的变革也许发生在企业学习中。经过一年的实验,现在很明显人工智能将彻底改变这个领域。 让我们讨论一下 L&D 到底是什么。企业培训无处不在,这就是为什么它是一个价值 3400 亿美元的市场。工作中发生的一切(从入职到填写费用账户再到复杂的操作程序)在某种程度上都需要培训。即使在经济衰退期间,企业在 L&D 上的支出仍稳定在人均 1200-1500 美元。 然而,正如研发专业人士所知,这个问题非常复杂。有数百种培训平台、工具、内容库和方法。我估计 L&D 技术空间的规模超过 140 亿美元,这甚至不包括搜索引擎、知识管理工具以及 Zoom、Teams 和 Webex 等平台等系统。多年来,我们经历了许多演变:电子学习、混合学习、微型学习,以及现在的工作流程中的学习。 生成式人工智能即将永远改变这一切。 考虑一下我们面临的问题。企业培训并不是真正的教学,而是创造一个学习的环境。传统的教学设计以教师为主导,以过程为中心,但在工作中常常表现不佳。人们通过多种方式学习,通常没有老师,他们寻找参考资料,复制别人正在做的事情,并依靠经理、同事和专家的帮助。因此,必须扩展传统的教学设计模型,以帮助人们学习他们需要的东西。 输入生成人工智能,这是一种旨在合成信息的技术。像Galileo™这样的生成式人工智能工具 可以以传统教学设计师无法做到的方式理解、整合、重组和传递来自大型语料库的信息。这种人工智能驱动的学习方法不仅效率更高,而且效果更好,能够在工作流程中进行学习。 早期,在工作流程中学习意味着搜索信息并希望找到相关的东西。这个过程非常耗时,而且常常没有结果。生成式人工智能通过其神经网络的魔力,现在已经准备好解决这些问题,就像 L&D 的瑞士军刀一样。 这是一个简单的例子。我问Galileo™(该公司经过 25 年的研究和案例研究提供支持):“我该如何应对总是迟到的员工?请给我一个叙述来帮助我?” 它没有带我去参加管理课程或给我看一堆视频,而是简单地回答了问题。这种类型的互动是企业学习的大部分内容。 让我总结一下人工智能在学习与发展中的四个主要用例: 生成内容:人工智能可以大大减少内容创建所涉及的时间和复杂性。例如,移动学习工具Arist拥有AI生成功能Sidekick,可以将综合的操作信息转化为一系列的教学活动。这个过程可能需要几周甚至几个月的时间,现在可以在几天甚至几小时内完成。 我们在Josh Bersin 学院使用 Arist ,我们的新移动课程现在几乎每月都会推出。Sana、Docebo Shape和以用户为中心的学习平台 360 Learning 等其他工具也同样令人兴奋。 个性化学习者体验:人工智能可以帮助根据个人需求定制学习路径,改进根据工作角色分配学习路径的传统模型。人工智能可以理解内容的细节,并使用该信息来个性化学习体验。这种方法比杂乱的学习体验平台(LXP)有效得多,因为LXP通常无法真正理解内容的细节。 Uplimit是一家致力于构建人工智能平台来帮助教授人工智能的初创公司,它正在使用其Cobot和其他工具为学习人工智能的技术专业人员提供个性化的指导和技巧。Cornerstone 的新 AI 结构按技能推荐课程,Sana 平台将 Galileo 等工具与学习连接起来,SuccessFactors 中的新 AI 功能还为用户提供了基于角色和活动的精选学习视图。 识别和发展技能:人工智能可以帮助识别内容中的技能并推断个人的技能。这有助于提供正确的培训并确定其有效性。虽然许多公司正在研究高级技能分类策略,但真正的价值在于可以通过人工智能识别和开发的细粒度、特定领域的技能。 人才情报领域的先驱者Eightfold、Gloat和SeekOut可以推断员工技能并立即推荐学习解决方案。实际上,我们正在使用这项技术来推出我们的人力资源职业导航器,该导航器将于明年初推出。 用知识工具取代培训:人工智能在学习与发展中最具颠覆性的用例也许是完全取代某些类型培训的潜力。人工智能可以创建提供信息和解决问题的智能代理或聊天机器人,从而可能消除对某些类型培训的需求。这种方法不仅效率更高,而且效果更好,因为它可以在个人需要时为他们提供所需的信息。 沃尔玛今天正在实施这一举措,我们的新平台 Galileo 正在帮助万事达卡和劳斯莱斯等公司在无需培训的情况下按需查找人力资源信息和政策信息。LinkedIn Learning 正在向 Gen AI 搜索开放其软技能内容,很快 Microsoft Copilot 将通过 Viva Learning 找到培训。 这里潜力巨大 在我作为分析师的这些年里,我从未见过一种技术具有如此大的潜力。人工智能将彻底改变 L&D 格局,重塑我们的工作方式,以便 L&D 专业人员可以花时间为企业提供咨询。 L&D 专业人员应该做什么?花一些时间来了解这项技术,或者参加Josh Bersin 学院的一些新的人工智能课程以了解更多信息。 随着我们继续推出像伽利略这样的工具,我知道你们每个人都会对未来的机会感到惊讶。L&D 的未来已经到来,而这一切都由人工智能驱动。
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    2023年12月13日
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    【下载】2024年加利福尼亚州就业法律指南 Get Your Free 2024 California Employment Law Guide 2024年加利福尼亚州就业法律指南 广泛概述了 2024 年加利福尼亚州的新就业法律。 它涵盖了就业法的各个方面,如一般就业法、大麻使用权、非竞争协议、与生育相关的丧假、工作场所安全以及特定行业的法律。每个部分都概述了新法律、其生效日期以及建议雇主为遵守这些法规而采取的下一步措施。 该指南是了解不断变化的加利福尼亚州就业法律环境的全面资源,有助于确保遵守新的法规和条例。 欢迎点击下载,来自CEA Get Your Free 2024 California Employment Law Guide While the end of the year is full of excitement with the holidays, this time of year also marks the buzz of Labor Law Update Season, as California employers prepare to comply with dozens of new employment laws. Access California Employers Association’s free 2024 New Laws Guide here, including key highlights for each bill and a to-do list for employers on practical next steps! Major changes this year include: Increased mandatory paid sick leave Brand new reproductive loss bereavement leave Comprehensive workplace violence prevention plan requirements Cannabis-use protections Wage and hour updates Just to name just a few!  click here https://www.nacshr.org/Resources/63027AD3-6469-1065-2077-A1551263B72F.html CEA is here to provide customized support to employers of all sizes with their California compliance needs. source:CEA
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    2023年12月13日
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    就业报告证实劳动力市场需求降温,美联储不会在12月13日会议上加息。宽松政策可能会在 2024 年中期开始 世界大型企业联合会高级经济学家Selcuk Eren对今日美国劳工统计局就业形势报告的评论 就业报告支持美联储所期望的消费放缓、通胀和劳动力市场三重奏 纽约, 2023 年 12 月 8 日/美通社/ -- 今天的就业报告显示劳动力市场正在降温,这与美联储降低通胀的愿望一致。11 月份非农就业人数总计增加 199,000 人。不包括罢工工人的回归,就业人数增加了 158,000 人。10 月份的就业增长未修正,但 9 月份的增长第三次下调,使三个月就业增长达到 204,000 人,大大低于年初的水平(1 月份为 334,000 人)。 11 月份新增就业岗位大部分仍来自劳动力严重短缺的三个行业:医疗保健和社会保险、休闲和酒店以及政府。在汽车工人 (UAW) 和好莱坞(SAG-AFTRA) 罢工得到解决后,制造业和信息工作岗位也出现激增。大多数其他行业本月持平或负增长。我们预计 2024 年上半年工资增长将继续放缓并变为负值。 随着消费者支出增长放缓、劳动力市场供需趋于平衡、总体和核心消费者价格通胀放缓,我们预计美联储不会在12月13日会议上加息。宽松政策可能会在 2024 年中期开始。 就业报告证实劳动力市场需求降温 11 月份就业报告与本周发布的其他数据一致,表明劳动力需求正在放缓。JOLTS 数据中的职位空缺 继续下降。就业报告显示,11 月份工资增速同比从 4.1% 放缓至 4.0%,因为 JOLTS 数据中的辞职率现已回到疫情前的水平。工作转换是工资上涨的主要推动力。 非农就业报告显示,失业率从3.9%下降至3.7%,反映出就业人数增加和失业人数减少。失业率自今年早些时候以来普遍上升,这与持续申请失业救济人数的稳步上升是一致的。尽管如此,失业率仍然处于历史低位,因为在我们的美国首席执行官信心调查中,很少有大公司的首席执行官(13%) 打算裁员,而 49% 的公司计划留住工人。NFIB 调查中的小企业也几乎没有增加就业的计划。最终,2024年失业率可能升至4.3%。 婴儿潮一代的退休限制了劳动力供应,加剧了劳动力短缺 整体劳动力参与率从 10 月份的 62.7% 上升至 11 月份的 62.8%,明显低于疫情前的水平。16-64岁人群的劳动力参与率继续提高,参与率从10月的74.9%升至11月的75.1%,比2020年2月的水平高1.4个百分点(图2)。然而,65 岁及以上人群仍持观望态度,参与率从 10 月的 19.0% 上升至 11 月的 19.3%,仍比2020 年 2 月低 1.3 个百分点。 65岁以上群体劳动力参与率持续疲软的主要原因是疫情后退休水平高于预期。与2020 年 2 月相比,因退休而未加入劳动力市场的人数增加了近 480 万人。即使没有加速退休,一大批人退出劳动力市场预计也会导致劳动力短缺持续下去。 劳动力短缺可能会导致工资增长加快,从而导致通胀上升。在此背景下,雇主可以考虑为老年工人提供激励措施,以延长工作时间或重返劳动力市场。年长工人往往更喜欢兼职工作,这表明灵活的工作时间和工作地点 是吸引和留住 65 岁以上年龄组工人的重要决定因素。 消息来源:世界大型企业联合会
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    2023年12月08日
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    驾驭寒冬:为员工敬业度下降做好准备" "Forrester 预测 2024 年员工体验的寒流将来临 Forrester 的一位专家表示,公司“总体上对员工体验不太感兴趣”,因此很容易成为削减成本或偷工减料的目标。 在大流行导致的人才短缺期间,在投资改善员工体验后,雇主普遍都在缩减开支,这可能会影响员工对工作的感受以及雇主的底线。 Forrester在其《2024 年预测:工作的未来》报告中发现,员工体验将在 2024 年退居二线,从而导致他们所谓的“EX 冬天”。(2023 年,员工和雇主的工作场所都充满了挑战。不幸的是,我们在 2024 年看到了更多同样的情况——员工体验 (EX) 全面衰退,雇主们不再关注这一点。EX 的商业案例仍然比以往任何时候都强大,但许多领导者仍然难以倾听员工的意见并将他们的担忧付诸行动。到 2024 年,我们还将看到人工智能在工作场所的崛起,其中对生成式人工智能的投资激增。在 EX 减少和 AI 增加的环境中提高生产力将是一个核心挑战。) Forrester 未来工作团队副总裁兼首席分析师 JP Gownder 表示,公司“总体上对员工体验不太感兴趣”,因此很容易成为削减成本或偷工减料的目标。提高参与度、生产力和最终增长的战略正在被取消。 例如,Forrester 指出,从 2022 年到 2023 年,表示为内部 DEI 职能提供资金的雇主数量从受访者的三分之一下降到 27%;该公司预计,到 2024 年底,这一比例将进一步下降至 20%。他表示,一些公司将默认勾选一个复选框,表示他们已实现 DEI 目标,而不是真正为对员工产生影响的 DEI 计划提供资金。 高德尔说,原因之一是劳动力市场不再那么紧张。“通常,当员工流失较多或工作进展不顺利而无法留住人才时,雇主会投资于员工体验,”他说,就像“大辞职”期间的情况一样。 现在情况已不再是这样了。当公司“不那么迫切地想留住人才时,他们通常会在人才方面松开油门”。 Forrester 发现,他们可能会花钱,但可能不会以正确的方式花钱:66% 从事软件工作的技术决策者表示,他们将在 2024 年增加对 EX/人力资本管理软件的投资,但这些投资不会充分利用他们的优势。相反,Forrester 预测这些投资将提高人力资源职能的效率,而不是改善 EX 成果。 员工体验的冬天将继续冻住员工 Forrester 表示,2022 年至 2023 年间,员工敬业度已经出现下滑,并将在 2024 年继续下滑。 2022 年至 2023 年间,美国员工敬业度从 48% 下降至 44%,文化能量从 69% 下降至 66%。Forrester 预测,到 2024 年,这些数字将分别下降至 39% 和 64%。 Gownder 表示,员工敬业度作为员工体验的衡量标准“对于生产力、创造力以及激发人们工作中的大部分兴趣和动力至关重要”。“如果你失去了这一点,那么人们就没有全力以赴,也没有充分利用他们的工作。” 他说,这损害了公司的整体利益。“当你取消对员工体验的投资,然后重新削减成本,并将员工仅仅视为资源而不是有价值的合作伙伴时,你的组织就会发现敬业度下降,因此其他事情也会下降。” Forrester表示,从2022年到2023年,员工参与度已经大幅下降,并将在2024年继续下降。 从2022年到2023年,美国的员工参与度从48%下降到44%,文化活力从69%下降到66%。Forrester预测,到2024年,这些数字将分别下降到39%和64%。 在别人盲目跟随时保持独立思考 Gownder补充说,并非所有都失去了。通过反其道而行之,保持积极的投入,可以避免EX的冬天。这意味着要真正投入与员工的互动,而不是削减成本或依赖于虚假的检查清单。 他说:“员工体验论断指出,投资于员工,在以人为中心的体验中提高参与度,降低流失率,提高生产力,也会让客户更加满意,因为快乐的员工会带来快乐的客户。” 他说,对于那些将继续投资于员工体验的公司,他们还应该衡量和理解员工对这些投资的感受。“这两件事往往是相辅相成的。” 而听力部分常常被抛在后面。Forrester 在报告中发现,只有 31% 的业务和技术专业人士认为改善员工体验是首要任务,同时也认为收集员工反馈是他们为提升员工体验而采取的一项关键行动。Forrester 预计到 2024 年这一比例将增至 34%。 原文访问:https://www.hrdive.com/news/is-an-employee-experience-winter-coming/701428/
    头条
    2023年12月07日
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    ADP National Employment Report: Private Sector Employment Increased by 103,000 Jobs in November; Annual Pay was Up 5.6% 2023 年 11 月 ADP 全国就业报告对美国劳动力市场进行了细致的分析。报告显示,私营部门就业人数小幅增长,新增就业岗位 10.3 万个,表明与 10 月份相比,增长略有放缓。这一数字低于预期的 13 万,是自 2021 年初以来第二小的月度增幅。报告还指出,年薪同比增长 5.6%,反映出工资增长持续但放缓。 ROSELAND, N.J., Dec. 6, 2023 /PRNewswire/ -- Private sector employment increased by 103,000 jobs in November and annual pay was up 5.6 percent year-over-year, according to the November ADP® National Employment Report™ produced by the ADP Research Institute® in collaboration with the Stanford Digital Economy Lab ("Stanford Lab"). The ADP National Employment Report is an independent measure and high-frequency view of the private-sector labor market based on actual, anonymized payroll data of more than 25 million U.S. employees. ADP Research Institute, logo (PRNewsfoto/ADP, Inc.) The jobs report and pay insights use ADP's fine-grained anonymized and aggregated payroll data to provide a representative picture of the private-sector labor market. The report details the current month's total private employment change, and weekly job data from the previous month. Because the underlying ADP payroll databases are continuously updated, the report provides a high-frequency, near real-time measure of U.S. employment. This measure reflects the number of employees on ADP client payrolls (Payroll Employment) to provide a richer understanding of the labor market. ADP's pay measure uniquely captures the earnings of a cohort of almost 10 million employees over a 12-month period.   "Restaurants and hotels were the biggest job creators during the post-pandemic recovery," said Nela Richardson, chief economist, ADP. "But that boost is behind us, and the return to trend in leisure and hospitality suggests the economy as a whole will see more moderate hiring and wage growth in 2024." November 2023 Report Highlights* View the ADP National Employment Report and interactive charts at www.adpemploymentreport.com. JOBS REPORT Private employers added 103,000 jobs in NovemberLast month brought moderate growth in hiring and another slowdown in pay gains. Both goods and services saw weakness, with leisure and hospitality and manufacturing posting declines. Change in U.S. Private Employment:     103,000 Change by Industry Sector - Goods-producing:     -14,000 Natural resources/mining     5,000 Construction     -4,000 Manufacturing     -15,000 - Service-providing:     117,000 Trade/transportation/utilities     55,000 Information     4,000 Financial activities     11,000 Professional/business services     -5,000 Education/health services     44,000 Leisure/hospitality     -7,000 Other services     15,000 Change by U.S. Regions - Northeast:     59,000 New England     7,000 Middle Atlantic     52,000 - Midwest:     2,000 East North Central     9,000 West North Central     -7,000 - South:     58,000 South Atlantic     24,000 East South Central     -10,000 West South Central     44,000 - West:     -10,000 Mountain     -6,000 Pacific     -4,000 Change by Establishment Size - Small establishments:     6,000 1-19 employees     22,000 20-49 employees     -16,000 - Medium establishments:     68,000 50-249 employees     71,000 250-499 employees     -3,000 - Large establishments:     33,000 500+ employees     33,000 PAY INSIGHTS Pay growth continued its slowdown in NovemberJob-stayers saw a 5.6 percent pay increase in November, the slowest pace of gains since September 2021. Job-changers, too, saw slowing pay growth, posting pay gains of 8.3 percent, the smallest year-over-year increase since June 2021. The premium for switching jobs is at its smallest in three years of data. Median Change in Annual Pay (ADP matched person sample) - Job-Stayers     5.6% - Job-Changers     8.3% Median Change in Annual Pay for Job-Stayers by Industry Sector - Goods-producing: Natural resources/mining     5.2% Construction     5.8% Manufacturing     5.1% - Service-providing: Trade/transportation/utilities     5.4% Information     5.2% Financial activities     6.0% Professional/business services     5.5% Education/health services     6.2% Leisure/hospitality     6.5% Other services     5.7% Median Change in Annual Pay for Job-Stayers by Firm Size - Small firms:                                                                 1-19 employees     4.8% 20-49 employees     5.7% - Medium firms:                                                              50-249 employees     5.8% 250-499 employees     5.7% - Large firms:                                                                 500+ employees     5.6% To see Pay Insights by U.S. State, Gender, and Age for Job-Stayers, visit here: * Sum of components may not equal total, due to rounding. The October total of jobs added was revised from 113,000 to 106,000. The historical data file, and weekly data for the previous month, is available at https://adpemploymentreport.com/. To subscribe to monthly email alerts or obtain additional information about the ADP National Employment Report, including employment and pay data, interactive charts, methodology, and a calendar of release dates, please visit https://adpemploymentreport.com/. The December 2023 ADP National Employment Report will be released at 8:15 a.m. ET on January 4, 2024. About the ADP® National Employment Report™The ADP National Employment Report is an independent measure of the change in U.S. private employment and pay derived from actual, anonymized payroll data of client companies served by ADP, a leading provider of human capital management solutions. The report is produced by ADP Research Institute in collaboration with the Stanford Digital Economy Lab. The ADP National Employment Report is broadly distributed to the public each month, free of charge, as part of the company's commitment to offering deeper insights of the U.S. labor market and providing businesses and governments with a source of credible and valuable information. About the ADP Research Institute®The ADP Research Institute delivers data-driven discoveries about the world of work and derives reliable economic indicators from these insights. We offer these findings as a unique contribution to making the world of work better and more productive by delivering actionable insights to the economy at large. About ADP (NASDAQ – ADP)Designing better ways to work through cutting-edge products, premium services and exceptional experiences that enable people to reach their full potential. HR, Talent, Time Management, Benefits and Payroll. Informed by data and designed for people. Learn more at ADP.com ADP, the ADP logo, and Always Designing for People, ADP National Employment Report, and ADP Research Institute are registered trademarks of ADP, Inc. All other marks are the property of their respective owners. Copyright © 2023 ADP, Inc. All rights reserved. ADP-Media SOURCE ADP, Inc.
    头条
    2023年12月06日
  • 头条
    2024年必关注的50位人力资源影响者 Top 50 HR Influencers to Follow in 2024-BY Peoplebox 在不断发展变化的人力资源领域,对于全球的HR专业人士来说,紧跟最新趋势和洞见至关重要。NACSHR很高兴与大家分享Peoplebox的年度文章——《2024年必关注的50位人力资源影响者》。这篇文章由Shaini Ekka撰写,突出了人力资源界的引领者。这些影响者正在用创新的想法和实践重新定义人力资源管理,这些想法和实践正在全球范围内塑造着未来的工作场所。让我们一起探索这些行业领袖的思想和方法论,他们在2024年产生了重大影响。   原文来自:https://www.peoplebox.ai/blog/top-50-hr-influencers-2024/   Top 50 HR Influencers to Follow in 2024 Step into the world of HR Influencers! Our blog introduces you to the leaders shaping the future of Human Resources. Discover the game-changers, their ideas, and the fresh perspectives shaping HR this year. Let’s explore together the top 50 minds redefining how we see and do HR in 2024. 1. Josh Bersin Josh Bersin, currently affiliated with Bersin by Deloitte, serves as a prominent keynote speaker, advisor, educator, and mentor to global HR and business leaders. His mission is to enhance work-life worldwide, and he achieves this by guiding HR professionals and organizations in various domains of corporate HR, including talent management, recruitment, training and development, and workplace automation. With his extensive expertise, Josh is dedicated to empowering HR professionals and companies to create more fulfilling and efficient work environments. Linkedin | Twitter 2. Dave Ulrich Dave Ulrich is a distinguished name in the field of Human Resources and leadership. Renowned as a thought leader and influential speaker, he has made significant contributions to the field of HR, particularly in HR competencies and HR transformation. With a strong background in academia, Dave has been a professor at the University of Michigan’s Ross School of Business and has authored numerous books and articles on HR and leadership. His work is instrumental in shaping the modern HR landscape, emphasizing the strategic role of HR in organizations and how HR can contribute to business success. Dave Ulrich’s insights and research have had a profound impact on HR professionals, making him a respected authority in the industry. Linkedin | Twitter 3. Meghan Biro Meghan is the founder and CEO of TalentCulture. She has experience working with hundreds of companies, including early start-ups to well-known brands such as Microsoft, IBM, and Google, to help recruit and empower excellent talent. Apart from this, Meghan has been a guest on numerous radio shows and online forums and has been a featured speaker at global conferences. She is also a regular contributor at Forbes, Huffington Post, and several other media outlets and has been nominated as one of the top 100 Social Media Power Influencers. Meghan is the high-tech recruiter who constantly writes about HR tech and Talent Management topics on Forbes.com. Her professional background has expanded in recruiting, tech, marketing, branding, and digital media. Linkedin | Twitter 4. David Green David is an Executive Director at Insight222 & myHRfuture.com, serving the companies with Fortune100 firms. He is a people analytics leader, writer, speaker, conference chair, and data-driven HR. Before launching his own business Zandel, which provides speaking, advisory, and consulting services on people analytics, data-driven HR, and the future of work, David was the Global Director of People Analytics Solutions at IBM Watson Talent. David has extensive experience helping organizations embark upon and accelerate their People Analytics journeys. He was the Main Stage MC at UNLEASH World in Amsterdam in 2018 – Europe’s largest and most popular show on the Future of Work and Workplace Technology. David is one of the HR influencers and a co-author of the book “Excellence in People Analytics”, which gives a unique perspective on People Analytics to provide HR practitioners with everything they require to know as to how to immerse the accurate infrastructure and technologies for data collection to build a culture of analytics in the HR team. Linkedin | Twitter 5. Liz Ryan Liz is the creator and leader of Human Workplace, a company that offers coaching, content, and consulting services. She’s a featured speaker and the author of several books, including “REINVENTION ROADMAP : Break the Rules to Get the Job You Want and Career You Deserve.” Liz discusses and presents on the modern workplace, provides expert opinions on employment-related issues, and guides CEOs and business owners on matters related to workforce strategy and HR. In her own words, Liz is on a mission to transform and improve work experiences for individuals. Linkedin | Twitter 6. Steve Boese Steve serves as a Co-Chair of the HR Technology conference in collaboration with H3 HR Advisors. He is a tech editor and writer for Human Resource Executive Magazine, and he co-hosts the HR Happy Hour podcast with Trish. His extensive expertise in Human Capital Management technologies comes from his past roles in product development and as a corporate HR leader, where he managed internal HR tech systems. Linkedin | Twitter 7. Tim Sackett With two decades of experience in the Talent Acquisition Industry, Tim has served as an Executive HR professional. His extensive career includes roles within Fortune 500 companies spanning diverse sectors such as healthcare, retail, dining, and technology. Notably, he holds the position of President at HRU Technical Resources. Tim’s leadership extends beyond his corporate roles. He also serves as the President of the Association of Talent Acquisition Professionals (ATAP), showcasing his commitment to advancing the field. Furthermore, he is a prolific author, best known for the widely acclaimed book “The Talent Fix: A Leader’s Guide to Recruiting Great Talent.” Recognized for his profound influence in the HR domain, Tim earned a place among the Top 10 Global HR Influencers by Workforce Magazine in 2018. Linkedin | Twitter 8. Johnny C. Taylor Jr Johnny C. Taylor Jr. is a distinguished figure in the world of Human Resources and employment advocacy. As the President and CEO of the Society for Human Resource Management (SHRM), he plays a pivotal role in shaping HR practices and policies in the United States and beyond. With a career marked by leadership in the HR field, he is a recognized authority on workforce issues, labor trends, and employment law. Under his leadership, SHRM has made significant strides in advancing HR practices, championing diversity and inclusion, and advocating for workplace policies that support both employees and organizations. He is not only a prominent advocate for HR professionals but also a vocal proponent of fostering work environments that are fair, inclusive, and responsive to the needs of the modern workforce. His extensive experience and passion for shaping the world of work make him a notable influencer and a leading voice in the ever-evolving landscape of human resources. Through his leadership and advocacy, he continues to leave a lasting impact on the HR profession and the broader realm of employment practices. Linkedin | Twitter 9. Greg Savage Greg is a mentor for business growth, a speaker, and the founder of two recruitment firms, each valued at $100 million. He also serves on 16 recruitment boards. He authored “The Savage Truth,” a popular book about recruitment that shares his wisdom on leadership, business, and life from his extensive four-decade career. Greg earned the title of the most influential recruiter in Australia in the past six decades and was recognized as the most influential Australian business figure on Twitter. Follow him to explore his valuable insights, guidance, and mentoring on building highly profitable recruitment companies with a global reach across various industries. Twitter 10. William Tincup William Tincup, President of RecruitingDaily, is a well-known figure in the HR industry. He’s recognized for his straightforward and no-nonsense approach to human resources. Tincup wears many hats—he’s a writer, speaker, consultant, and advisor. When it comes to topics like recruiting, leadership, talent management, and the future of work, he’s known for his candid and brutally honest opinions. He is actively involved in the HR technology startup scene, serving on the Board of Advisors or Directors for 15 such companies. He’s been sharing his insights on HR-related issues for over a decade, making him a respected and influential voice in the field. Linkedin | Twitter 11. Steve Browne With over three decades of experience as an accomplished speaker, writer, and thought leader in Human Resource Management, Steve Browne is committed to uniting the global HR community and facilitating its collective learning and growth. Throughout his career, Browne has successfully navigated HR roles across diverse industries, including manufacturing, consumer products, professional services, and the restaurant sector. His extensive background and expertise make him a valuable contributor to the field of HR and an influential voice in the industry. Linkedin | Twitter 12. Laurie Ruettimann As a Writer, Speaker, and Podcaster at Punk Rock HR, Ruettimann provides her LinkedIn and Twitter followers with a daily glimpse into the challenges, triumphs, and moments of enlightenment that accompany the journey of guiding organizations, HR teams, and individuals in confronting and embracing their failures more effectively. With 14 years of experience as an HR professional, Ruettimann transitioned into a highly sought-after consultant, speaker, and writer. Linkedin 13. Jeanne Meister Jeanne is a workplace advocate known for co-authoring the widely-read book “The Future Workplace Experience: 10 Rules For Mastering Disruption in Recruiting and Engaging Employees.” With her corporate learning background, she’s a top HR influencer. Jeanne initiated the Future Workplace Network to encourage discussions between CEOs and leaders, aiming to raise awareness about the future of work. An accomplished speaker and writer, she has contributed to respected publications like Forbes, the Financial Times, and Harvard Business Review. Linkedin | Twitter 14. Mary Jantsch Mary Jantsch used to lead Talent & Partner Success at Elpha, a startup that supports women in technology careers. Her work at Elpha focused on connecting companies with strategies to attract, hire, and retain more women in the workforce. Today, Mary operates as an independent People Ops Consultant, Pay Transparency Advisor, and writer. She is a firm believer in prioritizing culture, people, and processes right from the beginning of an organization’s journey. You can follow her social channels for honest insights and practical guidance on all things related to HR and People Ops. Linkedin | Twitter 15. Mark Stelzner Mark is a well-respected figure in the field of HR, bringing over 25 years of experience in HR change. He describes himself as someone who has built strong relationships through careful attention to detail, a natural sense of curiosity, and a good-natured sense of humor. For the past 17 years, Mark has served as the managing principal of IA, a consulting firm that focuses on senior executives and HR management Linkedin | Twitter 16. Madison Butler Madison Butler offers a fresh perspective in the field of HR and people operations. As the Chief People Officer at GRAV, a Texas-based smoking supplies retailer, she urges HR and people ops professionals to challenge the norm and tackle important issues like race and gender. Her passion lies in nurturing company culture, fostering talent development, retaining employees, and promoting inclusive workplaces. She hosts the “Bye Bye Binary” podcast and runs a career hub for the queer community. Linkedin 17. Lily Zheng Lily Zheng is a consultant, speaker, and author who helps organizations move beyond one-time diversity, equity, and inclusion (DEI) training. On LinkedIn, she initiates conversations on crucial workplace topics, offers valuable resources, and encourages a fresh perspective on DEI in the workplace. Their work as a DEI advocate has gained recognition in reputable publications like Forbes, CNBC, The New York Times, and Entrepreneur. She is also the author of “Gender Ambiguity in the Workplace: Transgender and Gender-Diverse Discrimination” and their recently published book “DEI Deconstructed: Your Practical Guide to Effective DEI Work.” Linkedin 18. Lars Schmidt He’s the author of the bestseller “Redefining HR: Transforming People Teams to Drive Business Performance” and frequently contributes to Fast Company. With over 20 years of experience, he’s the founder of Amplify, which assists companies and HR leaders in navigating the evolving work environment through courses, podcasts, books, and more. Notably, Lars has been recognized as a top influencer by HR Examiner, HuffPost, and LinkedIn. Linkedin | Twitter 19. Katie Burke Katie Burke has served as HubSpot’s Chief People Officer since 2017. She has a strong passion for diversity, inclusion, and culture, as well as a love for Beyoncé. She firmly believes in blending culture, innovation, leadership, and inclusiveness to create an outstanding workplace experience. Under her guidance, HubSpot gained recognition for its unique workplace culture. Katie initiated the company’s diversity and inclusion efforts, which include annually sharing diversity data and implementing programs to enhance diversity in leadership. Linkedin | Twitter 20. Laszlo Bock Formerly a refugee who escaped from Communist Romania, Bock’s journey to becoming a high-ranking executive at tech giant Google is a captivating one. His experiences and insights are always worth paying attention to. During his time as the former Senior Vice President of People at Google, he played a pivotal role in helping the company secure numerous accolades, including the title of ‘Best Company to Work For’ on more than 30 occasions, and over 100 awards as a leading employer. Bock’s pioneering initiatives have set industry standards, making him a role model for organizations worldwide. Linkedin | Twitter 21. Kris Dunn Kris Dunn is the Chief Human Resources Officer (CHRO) at Kinetix and a well-loved blogger known for HR Capitalist and Fistful of Talent. With extensive experience in leading HR for both large corporations and startups, Kris emphasizes the importance of hiring top talent and then creating an environment that maximizes their motivation, performance, and effectiveness. He is also a sought-after speaker and influencer who can be found on LinkedIn and Twitter, where he shares the latest insights from the HR and business world, including his own thoughts, and provides valuable tips on upcoming online events. Linkedin | Twitter 22. Sharlyn Lauby Sharlyn is part of the board at The Workforce Institute, where they research and educate about important workplace issues worldwide. She’s also a writer, speaker, trainer, and consultant in HR management. Sharlyn has written books about hiring, running effective meetings, building strong leaders, and boosting employee engagement. She shares HR and other insights on her blog, HR Bartender, which was recognized as one of the top 5 HR blogs by the Society for Human Resource Management (SHRM). Linkedin | Twitter 23. Suzanne Lucas She’s a former HR expert who turned into a busy freelance writer and speaker. In her own words, she offers career guidance with a touch of humor to businesses, HR professionals, employees, and job seekers. Through her expert articles, blog posts, and valuable contributions to various well-known platforms, she has assisted countless individuals in advancing their careers and becoming more effective managers. Linkedin | Twitter 24. Ben Eubanks He’s an HR analyst, author, and podcaster, and he currently holds the role of Chief Research Officer at Lighthouse Research & Advisory, a company that specializes in human capital management analysis. With a broad range of experience in areas like recruiting, benefits, training, employee relations, and executive coaching, Ben has worked in different company settings, including non-profits and small organizations. Notably, he co-founded the industry event HRevolution, manages a blog and podcast, and is involved in HR certification development through his program HR Summer School. Linkedin | Twitter 25. Trish McFarlane She is the host of famous podcast HR Happy Hour. Apart from the podcast, Trish also shares her thoughts on topics like analytics, human capital management, talent, and recruiting on her Twitter. She’s the author of the HR Ringleader blog and holds the role of VP of HR Practice/ Principal Analyst at the Brandon Hall Group. With over 15 years of experience in various fields, including Big 4 public accounting, PR, healthcare, and IT, Trish brings a wealth of knowledge to leadership, performance management, training & development, change management, social media, and innovation. She engages her audience with real-life examples of how leadership shapes organizations. She is indeed a very known HR influencer in the business world. Linkedin | Twitter 26. Jon Ingham Jon Ingham is widely recognized as a leader in innovation, technology, and talent management in the human resources and business fields. He’s an accomplished writer, blogger, and contributor in the digital HR realm, sharing valuable tips, ideas, and advice on effective employee lifecycle management making him a notable influencer. With a wealth of expertise, Jon is a go-to source for insights and guidance in the HR and business space. Linkedin | Twitter 27. Kathryn Minshew Kathryn is the creator and leader of The Muse, an online platform for careers. She spends her time shaping the future of work, caring deeply about career growth, and helping businesses find and keep the best people. She also values building strong company cultures for long-lasting organizations. If you check out her social media profiles, you’ll see her discussing workplace topics and culture. Give her a follow for more insights! Linkedin | Twitter 28. Kathleen Hogan Kathleen Hogan holds the position of Chief People Officer and Executive Vice President of Human Resources at Microsoft. She began her journey with the company in 2003 as the Chief Operating Officer of Worldwide Sales, later taking on the role of Corporate Vice President of Worldwide Services in 2009, and assuming her current role as Chief People Officer in 2015. Kathleen’s primary goal is to empower Microsoft’s 217,000+ global employees to achieve their objectives within a culture that attracts and motivates exceptionally passionate talent. Linkedin 29. Joey V. Price Joey V. Price is the CEO of Jumpstart:HR, a company that helps startups and small businesses with HR outsourcing and consulting. He hosts two podcasts, “Business, Life, and Coffee” and “While We Were Working,” the latter being aimed at HR and people leaders, discussing current HR topics. With extensive HR experience, Joey emphasizes the importance of achieving high returns on investment by ensuring a content and engaged workforce. He also served as an adjunct professor at Stony Brook University in New York. Linkedin | Twitter 30. Jodi-Ann Burey Jodi-Ann Burey is a popular speaker, influencer and writer who shares insights on being true to yourself, the complexity of identity, and reshaping workplace environments with her 38,000+ LinkedIn followers. Her TEDx Talk, “The Myth of Bringing Your Full, Authentic Self to Work,” has reached 1.4 million viewers and encouraged both employers and employees to reconsider their approach to creating a welcoming workplace. Jodi-Ann’s contributions have been featured on well-known platforms like The Muse and HBR, and she has been a guest on Brené Brown’s podcast, “Dare To Lead.” Beyond her professional discussions, Jodi-Ann also addresses her journey with cancer on her podcast, “Black Cancer.” Linkedin | Twitter 31. Ester Martinez Ester Martinez serves as CEO & Editor-in-Chief at People Matters, guiding a thriving community for CHROs and business leaders. Together, they drive progress in talent and work practices, shaping sustainable business impact. She is an influencer and contributes valuable insights to the industry. She is also an active member of various HR and Business forums in India and internationally. Linkedin | Twitter 32. Jennifer Kim Jennifer Kim is an advisor for startups, a coach for leadership, and a strategist for diversity and inclusion. She is highly regarded for her work in helping startups embrace people operations as a crucial aspect of their business. Jennifer also manages the “Inclusion At Work” resource on Twitter and offers a course focused on talent acquisition in the startup ecosystem. Jennifer Kim is recognized as a “dot connector” who helps startups grow and thrive by fostering a diverse and inclusive work environment. Twitter   33. Jacob Morgan Jacob Morgan, a well-known speaker and writer, is the creator of Future of Work University. He specializes in leadership, employee experiences, and the future of work. Jacob is engaged in sharing his thoughts, offering advice, and penning best-sellers. Being a influencer, he shares valuable information and handpicked content on various social media  platforms. Linkedin | Twitter 34. Jackye Clayton Jackye holds the role of VP for Talent Acquisition and DEI (Diversity, Equity & Inclusion) at Textio. She is a strong supporter of DEI and has extensive experience in diverse industries. Jackye excels in discovering exceptional talent and championing her team. Additionally, she hosts the show “But First Coffee”. Linkedin | Twitter 35. David Hanrahan David Hanrahan, Eventbrite’s Chief Human Resources Officer, has spent over twenty years as an HR leader in various companies, including Zendesk, Twitter, Shell, and Electronic Arts. His diverse skill set encompasses managing substantial hiring in high-growth environments, crafting job frameworks, executing effective reward strategies, analyzing and improving employee engagement. Linkedin 36. Claude Silver Claude Silver is famous for her role as the Chief Heart Officer at VaynerMedia, a digital advertising agency. In this special job, she’s known for her dedication to creating a work environment that’s all about people and empathy. She highlights the value of emotional smarts and personal connections at work. Her efforts have earned her a strong reputation in HR and leadership. She keeps pushing for kinder and more heart-centered ways of managing and leading. Linkedin | Twitter 37. Adam Karpiak Adam Karpiak dedicated eight years to progressing from a recruiter to the Vice President of Recruiting. Afterward, he established his own company, which functions as a comprehensive recruiting agency. Additionally, Adam guides job seekers in distinguishing themselves during their job hunt and making informed decisions about their ideal work settings. Linkedin | Twitter 38. Jessica Miller-Merrell Jessica Miller-Merrell founded Workology and hosts its podcast. She’s known for her work on Generation Z’s influence in the workplace, as well as her discussions on upcoming HR technologies and promoting diversity, equity, and inclusion. Jessica is recognized as a Forbes Top 50 Social Media Power User and is a driving force for change in the workplace, with a strong emphasis on human resources and talent acquisition. Linkedin | Twitter 39. Jim Stroud Jim Stroud is a writer, blogger, and public speaker. His primary focus revolves around human resources, recruitment, and job search strategies. Hailing from Atlanta, Georgia, Jim has received recognition for his work, such as being featured in Monster.com‘s “Top Ten Employment Bloggers to Follow on Twitter” and securing the seventh spot on the “Top 25 HR Digital Influencers” list. Additionally, he’s the author of the book “The Number One Job Hunting Book in the World!” published in 2015. Linkedin | Twitter 40. Lou Adler Lou Adler is often referred to as the first headhunter. Through his company, The Adler Group, he has provided training to over 40,000 recruiters and hiring managers. He’s also an accomplished author, with some of his books ranking as bestsellers on Amazon. On his Twitter account, he shares valuable insights on making smarter hiring decisions and offers guidance for HR professionals looking to enhance their recruitment techniques. Linkedin | Twitter 41. Marc Coleman Marc is the creator and top boss at UNLEASH.ai, which is like a big online market for HR stuff. His goal is to get HR, learning, and hiring leaders from around the world excited about the future of work and new HR tech. He really loves bringing people together to think up and make the future of work happen. For years, he’s built strong HR brands and helped make trustworthy HR groups all over the world. Linkedin | Twitter 42. Cynthia Trivella Cynthia serves as the lead partner at TalentCulture, a thriving community of professionals keen on all aspects of the work world, where technology has a significant impact. With over two decades of experience, Cynthia is one of the most well-liked experts and trendsetters in HR technology. Her knowledge spans marketing communications, talent finding, and hiring, and she has a strong passion for finding and keeping talent, boosting the company’s reputation, and enhancing the employee journey. Linkedin | Twitter 43. Craig Fisher Craig is the creator, specialist in employer branding and marketing strategy at TalentNet Media. This company focuses on building employer brands and plans for hiring new talent. Craig also offers guidance to various businesses in HR technology and digital strategies. He’s collaborated with major companies like LinkedIn, Toyota, YUM! Brands, HootSuite, and many more. Craig’s achievements include founding the first LinkedIn-certified training company in North America and initiating the initial Twitter chat for recruiters. Linkedin | Twitter  44. Vernā Myers Vernā holds the position of VP of Inclusion Strategy at Netflix, where she focuses on promoting cultural diversity and inclusion. She’s an expert in the field of diversity and is known for her work as a cultural innovator and social commentator. Her role involves developing and executing strategies that infuse cultural diversity, equity, and inclusivity into every aspect of Netflix’s global operations. Linkedin | Twitter 45. Amy C. Waninger Amy is the CEO of Lead at Any Level, a company that partners with organizations to develop a diverse leadership talent pool, ensuring a lasting competitive edge. She’s a DEI influencer, making inclusion happen, as a speaker, trainer, and consultant. Her focus is on helping companies keep their top talent and foster inclusive environments. Amy is a specialist in leadership, diversity, inclusion, networking, and unconscious bias. She frequently talks about retaining employees, keeping them engaged, and reducing turnover on her social media platforms Linkedin | Twitter 46. Risha Grant Risha serves as the CEO of Risha Grant LLC, a company that offers a wide range of services related to diversity and inclusion communication and consulting. She is widely recognized for her expertise in this field and is an international speaker, author, consultant, and host of the KJRH-NBC Risha Talks series. Linkedin | Twitter 47. Jan Tegze Jan serves as the Technical Recruiting Director at Tricentis. He is a speaker, trainer, blogger, and a leader in talent acquisition. Jan is also the author of “Full Stack Recruiter: The Ultimate Edition,” a thorough guidebook essential for professionals in the field. His background includes effectively leading teams and implementing recruitment and sourcing procedures. At conferences and events, Jan discusses various topics, such as global recruitment, sourcing techniques, innovative recruitment tools, strategies for sourcing, analytics, and more. Linkedin | Twitter 48. Lynne Oldham Lynne holds the role of Chief People Officer at Glynn 100 and Stash. With more than two decades of experience in strategic HR leadership and talent acquisition across different sectors, she is dedicated to building vibrant, efficient, and financially successful companies. Lynne focuses on harnessing diversity and crafting strategies that inspire a sense of belonging and engagement among employees, ultimately leading to positive outcomes. Linkedin | Twitter 49. Dalila Wilson-Scott Dalila is the EVP and Chief Diversity Officer at Comcast Corporation and President of the Comcast NBCUniversal Foundation. She frequently speaks on philanthropy and equity-related topics at prominent events like the Aspen Ideas Festival, Social Innovation Summit, MIT Solve, USC Center on Philanthropy and Public Policy, and the Women’s Philanthropy Institute’s Annual Symposium. The DEI influencer is passionate about social impact, inclusion, and innovation, topics she frequently discusses on her social media profiles. Linkedin | Twitter 50. Lindsay-Rae McIntyre Lindsay-Rae is the Chief Diversity Officer at Microsoft, aiming to build a stronger future through inclusive culture and technology. With more than 20 years of experience in HR for the technology industry, she is passionate about using cutting-edge, inclusive people methods to drive corporate growth. With more than 18K followers on her LinkedIn profile, Lindsay shares her tips and knowledge on diversity, inclusion, and allyship matters. Linkedin | Twitter  
    头条
    2023年12月04日
  • 头条
    Anita Lettink Challenges HR Norms: Adapting to the Unpredictable Work Landscape of 2024 ANITA LETTINK:Why I'm not writing 2024 HR trends Anita Lettink, in her newsletter, discusses why she is not writing the 2024 HR trends. She emphasizes the importance of a dynamic, continuous strategy over annual predictions in HR. The article reflects on the evolving nature of work and the need for a fluid, adaptable approach. Lettink argues that understanding and navigating HR challenges require responsiveness to rapid changes in technology, economics, and workforce dynamics. She introduces the 2024 HR challenge, encouraging HR professionals to maximize the use of their HR solutions and focus on making incremental changes to better support their workforce. 推荐给大家; Hey future of work friends, I probably find you during budgeting and planning time. For me, it’s the end of conference season. I did my final keynote on the New Employee Experience at Indeed FutureWorks last week. And now I am back home, and will use December to read everything I bookmarked to surprise you with new keynotes and articles next year. I’ll also write my annual HR Tech Startup report. And if you’d like an in-company webinar on what to expect from AI in HR or how to prepare for Equal Pay please reach out - I’ve got you covered! Thinking about the Future of Work is important. And yes, you’d already assumed I would say that. I've spent years analyzing trends at the intersection of economics, business, technology, and human resources. Each year, I've distilled these insights into trend articles, aiming to forecast the year ahead. However, I've realized that our rapidly evolving world demands a different approach. In this newsletter, I'll share why I've moved away from annual trend predictions and why we need a more dynamic, continuous strategy in understanding and navigating HR challenges. I'll explore how embracing a fluid, responsive stance can better equip us to handle HR (tech) developments. Why I am not writing 2024 HR trends I've always been deeply invested in keeping a finger on the pulse of our industry. For years, it was a tradition of mine to sit down at the end of each year and write an article on emerging trends in Human Resources, based on my analysis of developments in economics, business, technology, and HR. I wrote them to reflect on the past year and help you - and me - prepare for the next. I stopped this tradition. And if you wonder why, it's not for a lack of trends or changes in the industry—far from it. The HR landscape is as dynamic as ever, perhaps even more so. But I've realized that these annual trend articles, while insightful, may not be as beneficial as I once thought. Sure, they give a nice overview of what’s happening and what might happen, but you can’t run after every trend. And most years there were way too many of them. The world of work is evolving at an unprecedented pace, and the tools and strategies that were groundbreaking a year ago might now be outdated. In this fast-paced environment, I believe that what we need isn't annual predictions but a continuous, adaptable approach to understanding and navigating HR challenges. When you want to provide a stable environment for employees and your company, thoughtful, strategic adjustments might be much more impactful. So, instead of offering predictions, I'm taking a different path. I want to share with you the reasons behind this shift in my thinking and why I believe it's crucial for all of us in HR to adopt a more fluid, responsive stance towards industry trends. Embracing a fluid approach This change was sparked by several realizations. Firstly, the very nature of HR is fundamentally about people, and people are inherently unpredictable. People also like stability. And while trends can give us a broad outline, they can't capture the nuanced, often sudden shifts in employee needs, workplace dynamics, and organizational cultures. We all remember the start of the pandemic, when we put everything aside to make sure that employees could work safely, and where possible, from home. And while we might think this was a once-in-a-lifetime occurrence, we also know the world has become more unpredictable, and we should be ready to deal with similar sudden events. And that means we should think more in terms of how we can offer a stable base that can handle these sudden shifts. That also means we should not be so quick in dividing work in “the past” and “the future”. While some people argue you should only look at the future of work, I believe we should take a much more nuanced approach. As example, the picture above: it’s often used to show the past and the future of work. In my thinking, both sides represent the future. It’s not either/or, it’s and/and. And when I speak about the New Employee Experience, I use it to encourage HR professionals to cast a wide net: how can you offer all work options, so you appeal to a larger section of the workforce? It’s not about discarding the past and looking at the future. It’s embracing both where you can. Some people like the 9-5 day, working from an office. Some people find profit more important than purpose. It’s about offering a wide range of choices, to attract and retain people in a time when the labor market is tight. That’s especially important when you work in the Global North, and a next major shift is upon us: a shrinking workforce due to demographics in combination with the lack of skilled workers. How useful are predictions anyway? Secondly, I noticed a pattern over the years. Many of the trends I predicted would either rapidly evolve or be overtaken by entirely new developments before the year was out. Just look at Generative AI: at the end of last year, no one predicted that this would be the main topic of 2023. This rapid (r)evolution made me question the usefulness of annual predictions: why do we write them only at the end of the year? In a world where change is the only constant, static yearly forecasts seem almost counterintuitive. How can we even begin to predict what is coming, when recent events put everything we know upside down? And lastly, I also started to wonder if focusing too heavily on future trends might pull us away from the present. When we always look ahead, we might miss crucial opportunities to address current issues effectively or fail to build on the strengths we already have. It can sometimes cause us to miss out on addressing the immediate needs and challenges facing our employees and organizations. By constantly chasing what might be ahead or new, we risk not fully leveraging the strengths and successes we currently possess. It's vital to strike a balance between preparing for future changes and optimizing our current practices. This way, we can ensure that our efforts are not only geared towards what the 'future of work' might look like but are enhancing today’s HR strengths, thereby creating a more holistic and effective HR strategy. 2024 Challenge And to illustrate the above with a practical example, let me ask you this: what percentage of your HR solution do you actually use? I am not asking for an exact number, just an estimated guess. When you look at its current functionality, do you use all of it? Half? Maybe even less? When you close a contract for an HR cloud solution, the vendor will not only maintain the solution in its current state, but also improve it over time. And the fee you pay covers all those new features and functionalities. That means you get more bang for your buck. But if you don’t activate any of these features, then the vendor is wasting development capacity, and you are paying for something you will never see. Would you consider that good use? And the problem isn't just the use; you will also miss out on the potential to support your workers better and change your workplace. Every unused feature in your HR solution is a lost chance to improve employee engagement, streamline processes, or uncover people insights. So, here’s my 2024 HR challenge for you: 1. Guess: How much of your HR solution do you use today? 2. Pick one unused feature in your HR solution, explore it, and make it available! Try to make a gradual change every month. Repeat that during the first six months of 2024 and then evaluate your success or learn from your mistakes! And don’t forget to tag me with the results! Instead of focusing on yet another 2024 HR trend, let’s make sure that we first use our HR solution to the fullest, one feature at a time. I think this will be more helpful to your organization than you might think. Let’s continue the conversation I don’t want to leave you with the impression that looking forward isn't important. On the contrary, it's crucial. If only for the reason that what we build today will affect our future workforce the most. But we should do it with the understanding that HR is less about predicting the future and more about creating it through proactive, ongoing engagement with our workforce, our company, and the world around us. To maybe not take giant leaps but make incremental changes that benefit the people we work with most. People are tired of constant change. However, we can draw inspiration from social media tools - by implementing small, gradual improvements, we can consistently enhance the experience, allowing people to smoothly adapt to these changes over time. This shift is not just about how we talk about HR trends; it's about how we do HR. It's a move towards a more dynamic, responsive, and collaborative approach that recognizes the complexity and fluidity of our work. It's about creating a living dialogue that evolves with our ever-changing environment. We must talk about the future. But it shouldn’t be confined to the end of the year. There is no reason for such a hard cut. I look forward to engaging with you, in continuous conversations about what we're seeing, doing, and expecting in real-time. This approach, I believe, will not only keep us more connected to the immediate needs of our organizations but also better prepared to adapt to whatever the future holds. While I don’t write HR trend articles anymore, my commitment to helping you understand and make sense of the future of work is as strong as ever. I will keep you posted on the latest developments as I see them. I will continue to write this newsletter about my observations on how we can improve work with the help of technology, especially new tech. Good luck with planning the year ahead. And let me know if you would have preferred a list of 2024 HR trends, Have a great day, Anita What’s next for compensation? Pete Tiliakos, Anke Mogannam and I participated in an online #WDAYChats. We shared insights and POV’s on modern payroll operations and how payroll leaders can help their organizations minimize cost and accelerate innovation. Decusoft asked me how companies can prepare for pay transparency and equal pay. You can find my answers here. Indeed asked people if money really makes them happy. Find the surprising answers, an interview with yours tryly and more compensation charts in this insightful Dutch report: De toekomst van compensatie.
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    2023年12月01日
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    How to Strategically Plan a Budget for HR in 2024 The article discusses strategies for planning an HR budget for 2024, emphasizing the need for advanced HR technology and digital tools to enhance employee experience. It highlights the importance of focusing on talent retention due to high attrition rates in Asia and adapting to changes in the workforce market. The article stresses compliance with labor law changes and the need for a data-driven approach to budgeting. It outlines key budget components, including recruitment, training, salaries, HR technology, and employee well-being, to ensure a comprehensive plan for organizational growth and success. As companies brace themselves for 2024, many HR teams are busy preparing comprehensive budgets for the coming year. Fortunately, with a host of cutting-edge HR technology and digital tools available, companies can plan a budget with more resources at their fingertips to better plan for the year ahead, significantly enhancing the overall employee experience. In terms of a direction for 2024, companies are encouraged to channel more efforts towards talent retention, given the high attrition rates across Asia. In an effort to further empower their workforce and improve organisational culture, having the right HR tech is also a crucial consideration. On that note, let’s look at how to create your 2024 HR budget and what to include in it. What’s Most Important in Your 2024 Budget Plan Keeping up with recent advancements for your workforce: Understand how the talent market in 2023 will differ from 2024’s and plan for your manpower accordingly. Consider if there has been a new shift towards or an increased use of AI tools to enhance both employee experience and candidate experience. According to analytics and advisory company Gallup, higher employee engagement translates to increased profitability – 23% more, according to their research. Compare the workforce flexibility levels in your company with that of the overall job market – bearing in mind that there is a greater inclination towards a more flexible workforce, in terms of temporary and contract vs. permanent staffing. Consider any increase in costs due to inflation, as salary (and potentially benefit) increments will have to be made accordingly. A greater focus on talent retention: To be able to maintain a robust and healthy workforce means to prioritise talent retention. With high employee attrition rates and talent retention being a top HR challenge in 2023, a key focus for businesses should be on how to retain their workforce better in 2024. After conducting a thorough review internally, consider looking into programmes, practices and systems that can improve employee satisfaction, provide stronger employee assistance programmes and support, as well as streamline the overall HR experience for your employees. Remaining compliant with labour law changes: Given that 2023 has been a year with many labour law developments across various countries in APAC – such as Malaysia’s massive overhaul of its Employment Act and Singapore’s introduction of the COMPASS framework for Employment Pass applications – it is highly crucial for companies to remain compliant with upcoming labour law changes in all locations, particularly those with a presence in multiple countries. Compliance can come in the form of adhering to minimum wage hikes, new tax brackets, increased number of leave, and so on – all of which can incur additional costs and would need to be accounted for in the HR budget. Additionally, remaining compliant with labour laws ensures there are minimal legal and financial repercussions, leading to a more prudent budget. How Do You Prepare an HR Budget? When you plan a budget for HR, some crucial pointers to have in mind when listing down what to include are: Building a Strategy for Smart Expansion: Consider your company’s expansion plans for 2024 – if any. Coming up with a solid plan if you want to expand in 2024 is crucial, and you can consider a low-cost and minimal-risk option such as an employer of record. According to an article by Yahoo! Finance, in 2023, the worldwide EOR market reached a value of USD 1890.29 million and is projected to grow at a compound annual growth rate (CAGR) of 12.07% over the forecast period, ultimately reaching USD 3745.43 million by 2030. For companies with multiple locations, when revising the budget, HR will look at which locations are now more mature and stable compared to last year to allocate the budget more evenly. Investing in The Right Software and HR Tech: Get acquainted with the latest AI trends in hiring and find out how the right tools can enhance your journey of finding the right people to join your workforce. Integration Options for Different Business Sizes: Speaking of knowing what works for your company size, if you’re a regional company, you’d likely work with a payroll outsourcing provider to streamline your regional payroll. Revisit your current service to see if its integration capabilities are still suited to your business – depending on if your headcount has been expanded or downsized recently. A Data-Driven 2024 budget: A budget that is tailored heavily based on data allows for better foresight, less errors and allows you to make better informed decisions for your businesses. A report by McKinsey Global Institute shows that data-driven organisations are likely to be 19 times more profitable, and 6 times more likely to retain those customers. You can use data from previous budgets to get insights on what to do differently this time.   What are the must-haves in your HR budget? If you’re wondering what a complete 2024 budget should entail, the following list can serve as a general checklist of what to cover: Recruitment and hiring Hiring Agency / Job advertisements Employee assistance programmes Interviews, screening candidates and background checks HCM software management Onboarding procedures Employee relocations Recruitment marketing Talent retention Outplacement Services (if required) Visas and work permits Training and development Employee Certifications Trainer/expert/consultant fees Addressing skills gaps Learning systems Salaries and other benefits Employee salaries Overtime pay Payroll system management and maintenance Insurance & healthcare Other statutory contributions Retirement plans Paid time off Employee bonuses HR Technology HR Information Systems Payroll Outsourcing Systems and Integration costs HR Vendor HR Team Upskilling HR Certifications Workshop and Training budgets for HR team Diversity and Inclusion Increase in diversity hiring Implementation of inclusive hiring practices Employee safety and well-being Employee health Security at work Physical and mental employee well-being Others Employee/employer appraisals and surveys Upkeep of recreational areas in the office Company trips Fitness facilities Safety trainings Some resources to use when you plan a budget for HR: Having a wealth of handy information can help you plan a budget more efficiently. If you’re looking for resources on the latest HR developments across idea, here are a few you might want to look at. Resources Guide to Hiring in Asia – A compilation of in-depth guides for various countries across Asia on how to compliantly hire employees in each country. APAC Labour Law Insider – Quarterly updates on HR legislations across 17 locations in Asia. China Labour Law Updates – Monthly updates on China’s labour laws. Labour Law and Compliance Workshop Webinars – Complimentary webinars on labour law updates across various locations in Asia. Templates and Checklists HR Onboarding Checklist Template Payroll Request For Payroll Template (RFP) Template Handover List Template Layoff Planning Checklist China Personal Information Protection Law HR Compliance Checklist Out of Office Message Template In conclusion, having an HR budget is essential for companies as it provides a structured financial plan to effectively manage and optimise their most valuable asset – their workforce. It ensures that resources are allocated for hiring, training, and retaining employees, ultimately contributing to organisational success and growth. Looking for a HR provider that can offer you HR outsourcing, advisory and HR tech services? At Links, we look forward to providing you with complete HR solutions to drive your organisation. Contact us today for more information!
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    2023年11月28日
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    微软首席人力官Kathleen Hogan:员工如何充分利用人工智能 Kathleen Hogan Chief People Officer at Microsoft  [Photo: courtesy of Microsoft] 微软首席人力官 Kathleen Hogan表示,人工智能对我们工作方式的影响将比个人电脑更大。   AI是我们时代的决定性技术,创造了一个巨大的范式转变,它将改变我们的工作方式,影响力甚至超过了个人电脑的引入。我们曾经有一个大胆的愿景,“每个办公桌上、每个家庭里都有一台电脑”,而今天,我们希望在“每个人的口袋里都放一个副驾驶”。 当然,AI的影响也伴随着挑战。我们必须解决关于工作流失、算法偏见以及组织快速培养技能的真实担忧。但最终,我相信AI的潜力太大,不能采取观望态度。 领导者需要创造正确的环境,让AI获得积极的势头。这将需要准备和有意识的方法,以便这些新的AI工具不仅帮助员工提高生产力,而且帮助他们茁壮成长。我建议关注这三个方面,以更快实现这些好处:培养基于敏捷的文化、重新想象我们的工作方式、投资于更深层次的人类技能。 培养基于敏捷的文化 为了充分利用AI的承诺,团队必须保持敏捷。 即使是那些多年来一直在内部使用AI进行数据分析、预测建模和任务自动化的公司,生成性AI也代表着一个重大转变。通过能够理解人类语言、导航大量文档知识并创造内容,更多职能的员工现在可以使用这些AI工具。 一个基于敏捷的文化还将加速组织建立推动AI价值的更广泛基础和最佳实践的能力。我相信,在AI时代培养这样的文化意味着拥抱适应性领导力,领导者必须愿意深入未知。 重新想象工作方式 20世纪80年代和90年代的机器人自动化进步使制造业生产力翻了一番。这不是仅仅通过给工人提供更高效的工具实现的——公司通过重新思考生产技术和重新设计工作流程,优化人与机器之间的流程,实现了机器人自动化的全部价值。 同样,要充分利用AI采用的价值,领导者需要重新想象工作是如何完成的。这始于将工作分解为更小的任务,以确定AI能做什么,以及或者比人类做得更好。除了自动化一些重复或乏味的工作任务,我们还需要确定AI可以如何协助员工处理更复杂和微妙的任务,如研究、写作和分析。 这个想法是让领导者利用这段时间,不仅是自动化流程,而且是与AI一起重新想象流程,寻找新的工作方式。这将最终帮助人们更聪明地工作,而不是更努力地工作,给他们带来更多的精力,并发现更有意义和更令人满意的工作。 关注人类技能 生成性AI已经被训练了大多数人类语言,所以任何人都可以使用它。但就像任何新技术一样,仅仅给人们新工具而不提供使用它们的技能是不够的。 而且,尽管这似乎与直觉相反,人类技能与技术技能一样重要,以有效使用AI。这包括分析判断力、灵活性、情商、创意评估、智力好奇心、偏见检测和处理能力,以及委派任务的能力。 事实上,我们现在发现,基本的管理技能是发掘AI副驾驶的全部潜力的关键。就像委派给人类员工一样,与副驾驶合作需要能够清晰地沟通,设置背景和参数,定义期望,分析结果,并提供反馈。 一个好的起点是根据学科开发AI技能培训和实践。随着我们从自动驾驶AI转向副驾驶AI,对人们来说,仍然扮演飞行员的角色,用批判性的视角评估他们从AI工具中获得的输出是必要的。这包括验证准确性和评估偏见。最终,飞机的船长有责任成功着陆。 我相信,解锁AI的全部潜力是领导者的责任。AI的创新正在以惊人的速度发生。当我们导航AI对工作场所的影响时,组织领导者必须立即开始培育正确的环境,以确保没有人被遗留在后面。仅仅将AI工具放在员工手中是不够的。当我们培养基于敏捷的文化、重新想象我们的工作方式,以及建立获得AI最佳效果所需的人类技能时,我们可以帮助我们的组织和员工在这个新时代中茁壮成长。 对我来说,能够成为这个令人难以置信的时刻的一部分,既令人兴奋又令人振奋。   英文原文来自:https://www.fastcompany.com/90982077/microsofts-chief-people-officer-heres-how-workers-can-get-the-most-out-of-ai
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    2023年11月27日
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    David Green:The best HR & People Analytics articles of November 2023 November has been a month of travel to three continents where I’ve attended and spoken at four events, learned a lot about how companies are using people analytics, AI and machine learning in HR, and met a lot of talented HR professionals. The month started in Chicago, where Berube, Derek, Jack Liu and their team hosted North American member companies of the Insight222 People Analytics Program at McDonalds’ iconic Hamburger University. Two weeks later I was in Barcelona for Workday Rising EMEA, where I spoke on stage with Caroline O'Reilly, GM Workday Analytics, about the future of people analytics and workforce planning in the age of AI, and also did a book signing of Excellence in People Analytics. On the following day, also at Rising, I had the pleasure of presenting findings from the recently published Insight222 People Analytics Trends 2023 study. For more on the takeaways from Workday Rising EMEA, read this edition of the Digital HR Leaders newsletter, and check out the series of articles by Alexandra Nawrat on the UNLEASH blog such as AI regulation is like the movie Everything Everywhere All At Once. I’ve just returned from Copenhagen where the final in-person Peer Meeting of 2023 took place for European member companies of the Insight222 People Analytics Program, where attendees explored in depth two topics that are critical to the success of people analytics – influence and value. Thanks to Alan Susi, Kevin Erikson and Claude-Alain Descloux, and Lucie Vottova for sharing some of the brilliant work they are doing at S&P Global, Novartis and ING respectively. Tomorrow, I will embark on my final trip in November – to India, where I will be speaking on People Analytics 2.0: Unlocking the Transformative Power of Data and AI in HR at the Indeed FutureWorks event in Bangalore. November travel snapshots Benchmark your organisation against the Leading Companies in People Analytics As previewed above, November also saw the release of the fourth annual Insight222 People Analytics Trends study, which this year was informed by a survey of 271 global organisations. In addition, we’ve also developed the Leading Companies Diagnostic, which enables you to get a personalised report into how your organisation rates against Leading Companies in People Analytics. Take the Leading Companies Diagnostic here. Insight222 Leading Companies People Analytics Diagnostic Looking for a new role in people analytics or HR tech? Before we get to this month’s collection of resources, I’d like to once again highlight the wonderful resource created by Richard Rosenow and the One Model team of open roles in people analytics and HR technology, which now numbers nearly 500 roles. This is another indicator of the continued growth in the field. Share the love! Enjoy reading the collection of resources for November and, if you do, please share some data driven HR love with your colleagues and networks. Thanks to the many of you who liked, shared and/or commented on October’s compendium (including those in the Comments below). If you enjoy a weekly dose of curated learning (and the Digital HR Leaders podcast), the Insight222 newsletter: Digital HR Leaders newsletter is published every Tuesday – subscribe here. PEOPLE ANALYTICS JONATHAN FERRAR, NAOMI VERGHESE, AND HEIDI BINDER-MATSUO - Investing to Deliver Value: A New Model for People Analytics | Article | Full Report | Diagnostic People analytics continues to grow despite a challenging global economy. This is one of four key findings from the fourth annual Insight222 People Analytics Trends study. The other three are: (1) Measuring and delivering value, from people analytics efforts, is key for the impact of the function. (2) Developing relationships with C-suite and senior stakeholders is essential to deliver on key business priorities. (3) There are eight defined characteristics that Leading Companies display to create impact (see FIG 1). Every people analytics function, in any organisation, can now diagnose themselves against these eight characteristics. The Insight222 Leading Companies Model (see FIG 2) will help CHROs and people analytics leaders understand their current position and pinpoint the characteristics that will enable them to deliver more value. Kudos to my colleagues and authors of the report: Jonathan Ferrar, Naomi Verghese, and Heidi Binder-Matsuo, as well as the practitioners who contributed case studies: Jane Puckey, James Reynolds, Sharon Doherty (she/her), Alan Susi, Jaesun HA, Laura Wright Shubert, and Eden Britt. FIG 1: The eight characteristics of Leading Companies. Source: Insight222 People Analytics Trends Report 2023 FIG 2: Leading Companies in People Analytics Model Source: Insight222 People Analytics Trends Report 2023 HEIN KNAPPEN - Boosting Growth: How People Analytics Elevates Enterprise Value Hein J.M. Knaapen, formerly chief human resources officer at ING and now Managing Partner, Europe at CEO.works, provides a compelling narrative on the profound impact of people analytics on business success. Hein sets out that when used effectively, people analytics (1) Uncovers strategic opportunities driven by effective people management. (2) Provides actionable insights into performance challenges. (3) Enhances employee engagement and productivity. (4) Establishes a robust link between business needs and HR solutions. People analytics helps build a more solid bridge between business needs and HR interventions. It values evidence over assumptions. It moves HR professionals from supporting the overall business to providing specific, data-driven solutions to true business challenges. AMIT MOHINDRA - Shapely Values: Game Theory in People Analytics Amit Mohindra is one of the pioneering practitioners in people analytics, having led functions in companies including Apple, McKesson and Wayfair, lectured on people analytics at Stanford, and published a number of thoughtful articles such as the seminal Three "Laws" of Workforce Analytics. In his latest piece, Amit explores how people analytics can benefit from the connection between cooperative game theory and machine learning, and provides an example of a force plot (see FIG 3): “The red sections represent the factors that push attrition risk higher, and the blue sections are the mitigating factors pushing attrition risk lower. The base value is the average attrition risk in the dataset and is, therefore, the same in both plots.” Explaining AI models, especially via compelling visualizations, builds comfort with and confidence in people analytics among decision-makers in HR and the business that drives adoption and improved talent, customer, and operational outcomes FIG 3: Source – Amit Mohindra JAPNEET KAUR AND NITIN RAZDAN - People analytics maturity in India The country I receive the most enquiries about people analytics from is India. The progress of people analytics in the country is significant as this study by Deloitte’s Japneet Sachdeva and Nitin Razdan finds. Their research highlights four findings: (1) In the last 12 months Indian companies have shifted to realise value from people analytics across multiple dimensions, including individuals, teams, organisation, and society. (2) There is a significant shift in priorities from attrition last year to retention, well-being, and skills in 2023. (3) There is some hesitation around analytics and AI taking over decision-making from humans. (4) There is curiosity and enthusiasm around Gen AI and its potential in the People Analytics space. FIG 4: The four levels of shared value (Source: Deloitte India) MATTHEW HAMILTON - Do you understand probability better than a second grader? | LYDIA WU - People Analytics’ Awkward Place on Org Charts | STEPHANIE MURPHY – From Theory to Practice: Insights on the Future of People Analytics | KAI WEHMEYER - How Bertelsmann Group is Accelerating HR Transformation with People Analytics | ALLIE NAWRAT AND JULIEN LEGRET - Cartier HR data director: People analytics is a business necessity SEBASTIAN SZACHNOWSKI - This is the Last Call: Data Literacy for HR November has seen a slew of articles published by current and recent people analytics leaders, which typically act as a spur and inspiration for the field. Six are highlighted here: (1) Matthew Hamilton, head of people analytics and HRIS at Protective Life, writes on the important of data literacy and probabilistic thinking to driving value from people analytics. (2) The prolific Lydia Wu continues her excellent ‘Oops, did I think that out loud’ series with an article on the vagaries of where people analytics resides in the organisation structure. (3) Stephanie Murphy, Ph.D. formerly the people analytics leader at Dell, answers ten questions for HRForecast related to the future of people analytics including the challenges and potential ethical concerns, and the role of people analytics in the future. (4) Kai Wehmeyer, Senior Vice President of Corporate HR Strategy & Systems at Bertelsmann shares his experience on effecting meaningful HR change in large, complex organisations. (5) Julien Legret shares aspects of the people analytics journey at Cartier with Alexandra Nawrat of UNLEASH. (6) Sebastian Szachnowski, Head of People Analytcis at Volvo Group, examines why HR professionals need to be more data literate, the skills they need, and how they can grow these skills. Insights require action; otherwise, you are undertaking a costly science experiment GENERATIVE AI AND THE FUTURE OF WORK BCG AND THE WORLD FEDERATION OF PEOPLE MANAGEMENT ASSOCIATIONS - Creating People Advantage 2023: Set the Right People Priorities for Challenging Times Article | Full Report Boston Consulting Group (BCG)’s bi-annual Creating People Advantage collaboration with the World Federation of People Management Associations (WFPMA) is consistently one of the best studies in our field. The 2023 edition continues this rich vein of quality. Two findings that stand out from the report are: (1) Only 35% of HR professionals agree that their company’s people management function is using relevant digital technologies. (2) Just 30% say that HR is using data and analytics to anticipate people challenges. This is despite People and HR strategy, planning, and analytics, being ranked as the #1 future people management topic (see FIG 5). There is a ton of insights in the report’s 28 pages, which includes a powerful visualisation (see FIG 6) of 32 people topics sorted by prioritisation. The report also outlines five recommendations for people management leaders to adopt to prepare for challenging times: (1) Leverage data to accurately plan for talent supply and demand. (2) Get better at talent acquisition. (3) Invest in upskilling and reskilling the current workforce. (4) Unlock value through AI. (5) Focus on change management and organizational development. A must read for any HR leader or professional. Kudos to the authors: Jens Stefan Baier, Vinciane Beauchene, Julie Bedard, Jean-Michel Caye, Dr. Philipp Kolo, Fang Ruan, Alexander Alonso, PhD SHRM-SCP, Anthony Ariganello, Kai H. Helfritz, Bob Morton, Chartered CCIPD, Lucas van Wees, and Wilson Wong. FIG 5: Ranking of future importance of nine people management topics (Source: BCG) FIG 6: The most pressing priorities for people leaders (Source: BCG) KATHLEEN HOGAN – Microsoft’s Chief People Officer shares how AI will impact workers | What Can Copilot’s Earliest Users Teach Us About Generative AI at Work? Two articles by Kathleen Hogan, chief people officer at Microsoft. In the first article, for Fast Company, Kathleen outlines three elements for companies to realise the benefits of AI for employees quickly: fostering an agility-based culture, reimagining how we work, and investing in deeper human skills. In the second article, Kathleen unveils the impact on productivity, creativity, and time of Copilot’s earliest users, with 70% saying they were more productive, 68% saying it improves the quality of their work, 64% saying that it helped them spend less time processing email, and 85% saying it helps them get to a good first draft faster (see also FIG 7). AI is the defining technology of our time, creating a massive paradigm that will transform the way we work with even greater impact than the introduction of the PC FIG 7: Copilot makes people more productive and creative, and saves time (Source: Microsoft) PAUL LEONARDI - Helping Employees Succeed with Generative AI Paul Leonardi unveils his STEP framework, which comprises four interrelated activities designed to help employees take advantage of new technologies: (1) segmenting tasks for either AI automation or AI augmentation; (2) transitioning tasks across work roles; (3) educating workers to take advantage of AI’s evolving capabilities; and (4) evaluating performance to reflect employees’ learning and the help they give others. Paul also highlights learnings from three companies that have adopted the STEP framework, including trusting employees to experiment, creating the right conditions for learning, and rethinking workforce planning. For more from Paul, tune in to his conversation with me on the Digital HR Leaders podcast: How To Help Your Teams Develop A Digital Mindset. Because AI tools are constantly evolving, employees can’t learn new skills once and be done. JOHANNES SUNDLO - 307 ChatGPT Prompts for CHROs | BERNARD MARR - How Data And AI Are Reshaping Contemporary HR Practices Two helpful resources for HR leaders and professionals looking for practical guidance on incorporating generative AI into their work. (1) In an article from his FullStack HR blog, Johannes Sundlo sets out 307 ChatGPT prompts for CHROs covering topics such as organisational design and people strategy, recruitment, engagement and retention, learning and development, performance management, compensation, talent management, culture and engagement, workforce planning and analytics, change management and HR tech. (2) Bernard Marr writes about the rise of ‘intelligent HR’ in areas such as people analytics, recruitment, and performance management. Intelligent HR is the strategic application of data, analytics, and artificial intelligence (AI) in human resources to improve decision-making, streamline operations, and create a better workplace experience. THE EVOLUTION OF HR AND DATA DRIVEN CULTURE JONATHAN GORDIN, SHARI CHERNACK, KAREN SHELLENBACK, AND YAMILE BRUZZA | MERCER - Evolving the CHRO role in a rapidly changing world of work Forty-one percent of CHROs wish they had had a greater depth of knowledge in people analytics before stepping into their roles (see FIG 8). That is the one of the standout findings from Mercer’s recently published 2023 CHRO report. Many CHROs also conceded that they wish they had assumed the role with a greater understanding of business and strategy: “The ability to understand the business you are in is critical to success as a CHRO — the people strategy must be an extension of the business strategy.” The report, which was written by Jonathan Gordin, Shari Chernack, Karen Shellenback, and Yamile Bruzza, also digs into the growing importance of technology and analytics including the need for CHROs and their leadership teams to upskill themselves and act as role-models in areas such as data literacy, how the CHRO role will evolve (see also FIG 9), actions to develop HR leaders, and key attributes of CHROs. FIG 8: What CHROs wished they’d known more about before assuming their roles (Source: Mercer) FIG 9: How the CHRO role will evolve (Source: Mercer) DAVE ULRICH, NORM SMALLWOOD, AND MIKE PANOWYK - Using Human Capability Information to Upgrade Business Decisions Dave Ulrich, Norm Smallwood, and Mike Panowyk present their work on Governance and Guidance for Growth through Human Capability (G3HC). The article details their six-step framework (see FIG 10), which is built on gathering relevant human capital and business information and data to inform decision making in eight specific business use cases including board meetings, strategy discussions, and mergers, acquisitions, and divestitures. As ever, the guidance offered is insightful and practical, and even provides a helpful table of Dos and Don’ts for each of the six steps in the framework (see FIG 11). FIG 10: Information choices to improve human capital (Source: Dave Ulrich et al) FIG 11: G3HC Information Dos and Don’ts (Source: Dave Ulrich et al) WORKFORCE PLANNING, ORG DESIGN, AND SKILLS-BASED ORGANISATIONS SIMMI MEHTA, KEVIN MOSS, AND DHRUV PATEL - Meet business outcomes by evolving to strategic workforce planning Article | Report A helpful report by Simmi Mehta, Kevin Moss and Dhruv Patel of Deloitte to highlight their partnership with Anaplan and provide guidance to organisations on how they can pivot from operational to strategic workforce planning. The report explains how these two processes are interconnected, and outlines the considerations required to evolve to SWP (see FIG 12). Thanks to Brian Heger for highlighting this resource in his excellent Talent Edge newsletter. FIG 12: Considerations to evolve to Strategic Workforce Planning (Source: Deloitte) SIMON BRADBERRY AND BRUCE MORTON - Unlocking the Potential of a Skills-Based Organization In their article for MIT Sloan Management Review, Simon Bradberry and Bruce Morton present their Workforce Target Operating Model (see FIG 13), which is assembled around four components: (1) The Workforce Business Partner (“…a senior and experienced individual, able to deconstruct roles into tasks and, where appropriate, look for automation opportunities, such as using AI). (2) The Workforce Acquisition Manager (“The WAM owns the execution for all hiring for their business area across all channels to market.”). (3) The Change Manager. (4) Sourcing. The authors then outline how the Workforce TOM is backed by a simplified workforce technology ecosystem and also provide examples illustrating real-world successes with the approach. FIG 13: Workforce Target Operating Model (Source: Simon Bradberry and Bruce Morton) ROBERT MOTION AND COLE NAPPER - What’s Old is New: The Quest for Excellence in Workforce Planning As Robert Motion and Cole Napper highlight in their treatise on the topic, workforce planning is both an art and a science that has its root in data and strategy. Their article offers six lessons on the topic: (1). Strategy is hard, but that doesn’t make WFP impossible. (2) Workforce planning can both help fight and respond to the Wall Street earnings cycle pressure. (3) Process is necessary, but don’t overdo it. (4) Analytics is and will continue to be king. (5) Winning the war for talent requires Talent Intelligence. (6) We can’t fall in love with our own ideas. As WFP practitioners, influencing with data is THE key to gaining credibility with the business. It shows that WFP is not “touchy-freely HR”, but data-driven and quantified. EMPLOYEE LISTENING, EMPLOYEE EXPERIENCE, AND EMPLOYEE WELLBEING KEN MATOS AND DIDIER ELZINGA - 7 charts that define the employee experience in 2023 | ANTONIO PANGALLO AND SARAH MARRS - The 5 employee experience trends redefining work in 2024 Two insight and data rich studies on the key trends in employee experience from two of the leading employee survey technology companies in the field. In the first article, Kenneth Matos and Didier Elzinga of Culture Amp explore the current EX trends, what employees need to connect with their work, and how companies can step up. They also provide some powerful visualisations including a breakdown of engagement by country and industry, the key drivers of engagement, and what successful companies are doing right (see FIG 14). In the second article, Antonio Pangallo, Ph.D. and Sarah Marrs highlight five key trends that emerged from Qualtrics’ 2024 EX Trends report: (1) Employees would rather AI assist them than manage them (see FIG 15). (2) Frontline employees are the most unhappy, poorly supported, and least trusting of leadership. (3) The new-job honeymoon phase has vanished. (4) Employees don’t mind if you monitor their work messages and emails. They want to be heard! (5) Some time in the office is better than none — just not 5 days. FIG 14: What successful companies are doing right in employee experience (Source: Culture Amp) FIG 15: Source - Qualtrics The more positive you feel about your organisation, the more likely you are to believe that it will use AI for your benefit LEADERSHIP AND CULTURE TOMAS CHAMORRO-PREMUZIC - How to Strengthen Your Curiosity Muscle The opening keynote at the recent Workday Rising EMEA event in Barcelona by Dr Tomas Chamorro-Premuzic was based on his recently published book, I, Human: AI, Automation, and the Quest to Reclaim What Makes Us Unique, which I highly recommend. Tomas is a prolific writer, and in one of his recent articles, for Harvard Business Review, he writes about one of the most critical and sought after dimensions of talent: curiosity – a skill that is vital for leadership effectiveness, learning, and career development. In the article, Tomas shares five recommendations to develop our curiosity muscle: (1) Ditch all excuses. (2) Find the right angle. (3) Change your routine. (4) Experiment. (5) When bored, just switch. For more from Tomas, please tune in to his recent conversation with me on the Digital HR Leaders podcast: How AI Can Unlock Human Potential and Make Work More Meaningful. While we may not know what tomorrow’s jobs will be, employees’ motivation and ability to upskill and reskill for those jobs will significantly increase if they are curious. MICHAEL ARENA - The Disruptive Nature of Small, Cohesive Teams Jeff Bezos attributes much of Amazon’s ability to innovate at speed to ‘two-pizza teams’: “We try to create teams that are no larger than can be fed by two pizzas. We call that the two-pizza team rule.” In his article, Michael Arena explains the science behind why when operating in the right conditions, cohesive teams are able to move faster and innovate more boldly, and goes on to provide an example of a one of the marketplace leaders in AI (see FIG 16). He shares five ways to maximise cohesion and so foster speed and disruption: (1) Limit team size. (2) Streamline communication. (3) Encourage entrepreneurial activity. (4) Ask challenging questions. (5) Stimulate critical thinking. FIG 16: Example of how a marketplace leader in AI operates with small, cohesive teams (Source: Michael Arena) DIVERSITY, EQUITY, INCLUSION, AND BELONGING PAUL RUBENSTEIN - Prioritizing DEI Is the Secret to Future-Proofing Your Business Paul Rubenstein outlines that rather than rolling back on investments in diversity, equity and inclusion and belonging programs, companies should instead broaden the scope to groups such as parents, new immigrants, and people with disabilities. Moreover, he explains why these efforts should be enriched with people analytics approaches like organisational network analysis, and smart compensation tools. For more from Paul, please tune in to his recent conversation with me on the Digital HR Leaders podcast: How to transform HR practices with data. Pledges and statements are nice, but data lights the path to accountability and change. STELA LUPUSHOR - Let’s talk about age(ism) in the age of generative AI Stela Lupushor explains the business benefits of investing in age-diverse teams: (1) More productive teams (“Age-diverse teams are generally more productive and can lead to an increase in overall productivity by up to 12%”). (2) Better decisions (“Age-diverse teams make better decisions 73% of the time”). (3) Higher retention. Stela also outlines ways that generative AI can be used to influence gendered ageism at work. Organizations that choose to fight ageism and embrace an age-diverse workforce position themselves for long-term success and competitive advantage HR TECH VOICES Much of the innovation in the field continues to be driven by the vendor community, and I’ve picked out a few resources from November that I recommend readers delve into: JEROEN VAN HAUTTE - How unlocking skills lies in capturing business data – Jeroen Van Hautte ? of TechWolf explains why in order to get skills data deep in your organisation, it is key to combine business and people data together (see FIG 17). FIG 17: Source - TechWolf PHILIP ARKCOLL - Using ONA to Find the Optimal Team Size – Another good example from Philip Arkcoll of Worklytics on how organisational network analysis can be used to provide fresh insights on common people questions - in this case: What is the optimal team size? Does flattening middle management have a negative impact on culture? The analysis suggests that a span of 3-7 is associated with the optimal manager support (see FIG 18). FIG 18: Using ONA to find optimal team (Source: Worklytics) FRANCISCO MARIN - Unlocking Diversity, Equity, and Inclusion with Organizational Network Analysis – Another good example of an ONA use case comes from Francisco Marin of Cognitive Talent Solutions. In his article, Francisco explores the many ways that ONA can support initiatives on diversity, equity, and inclusion. FIG 19: Source – Cognitive Talent Solutions BEN ZWEIG AND STEPHANIE HAO - Demand for Compensation Professionals Soars – Ben Zweig and Stephanie Hao of Revelio Labs provide insights that finds demand for compensation professionals has surged in recent years especially from companies exposed to pay transparency regulations, and that these professionals are increasingly required to have skills in data analytics tools. FIG 20: Source – Revelio Labs KAYLA BAUM - Shaping the Future: White House Unveils Groundbreaking AI Executive Order – Kayla Baum of FairNow (where former people analytics leader Guru Sethupathy is CEO) digs into the recent AI Executive Order from President Biden, and looks at the implications including for HR and CHROs: CHROs should be aware of global AI trends and regulations, especially if their organization operates internationally.” PODCASTS OF THE MONTH In another month of high-quality podcasts, I’ve selected six gems for your aural pleasure: (you can also check out the latest episodes of the Digital HR Leaders Podcast – see ‘From My Desk’ below): SHANNON CUSTARD, DANI JOHNSON AND STACIA GARR - Partnerships Focused on Learning Equity - Shannon Custard, Global Competence Development Manager at Ingka Group, joins Dani Johnson and Stacia Sherman Garr on RedThread Research ’s Workplace Stories podcast to share insights on the transition to a skills-based organisation, why the Ingka Group believes it’s important, and the impact it’s making on their frontline population. JOSH BERSIN - Performance Management Revisited and The Ray Dalio Dot Collector | Trailblazer HR Technology Vendors – Two episodes from Josh Bersin’s podcast. In the first, Josh explores performance management and feedback using insights from the ‘feedback-rich example of Ray Dalio and Bridgewater Associates. In the second episode, Josh walks through six of his ‘Trailblazer HR Technology vendors’: STRIVR, SeekOut, Sana, HiBob, Rippling, and ServiceNow. ANEESH RAMAN AND MOLLY WOOD - Why Adaptability Is the Skill of the Moment – Aneesh Raman joins Molly Wood on Microsoft’s WorkLab podcast to break down the significance of key findings from LinkedIn’s research on how generative AI is changing work. BRYAN HANCOCK, BROOKE WEDDLE, AND LUCIA RAHILLY - Right skills, right person, right role – in this episode of the McKinsey Talks Talent podcast, Bryan Hancock and Brooke Weddle join host Lucia Rahilly to discuss how a shift from credential-based to skills-based hiring could be a key to filling technical roles amid talent shortages. Q HAMIRANI AND LARS SCHMIDT - The Impact of GPTs in HR Explained – In an episode of Redefining Work, Q Hamirani and Lars Schmidt break down GPTs, discuss real-world applications for HR, ethical considerations, and where they see this developing in the future. KRISTIN SABOE, COLE NAPPER AND SCOTT HINES – Employee Voice, Policy and the Army - Kristin Saboe, Ph.D., Head of Employee Voice at Google, joins Cole Napper and Scott Hines, PhD on the Directionally Correct podcast to discuss using science and research to drive strategy and policy through an employee voice function. VIDEO OF THE MONTH DAVID WHITE AND SHUJAAT AHMAD - Driving culture change for business outcomes Unfortunately, I wasn’t able to attend the recent LinkedIn Talent Connect in New York, but fortunately all the sessions from the event are now available to view here. I particularly enjoyed this session with David White and Shujaat Ahmad, leaders inLinkedIn’s People Analytics team. In their talk, David and Shujaat explain how to use analytics to shape culture and drive business outcomes. BOOK OF THE MONTH FRANCES FREI AND ANNE MORRISS - Move Fast and Fix Things: The Trusted Leader's Guide to Solving Hard Problems The new book from leadership experts Frances Frei and Anne Morriss, who have just been included on the prestigious Thinkers 50 list for 2023, is a highly recommended read. In Move Fast and Fix Things, Frances and Anne reinvent the playbook for how to lead change, based on their work with companies including Uber, Riot Games and ServiceNow. The book lays out a five-step process to moving fast and fixing things: (1). Identify the real problem holding you back. (2) Build and rebuild trust in your company. (3) Create a culture where everyone can thrive. (4) Communicate powerfully as a leader. (5) Go fast by empowering your team. FROM MY DESK November saw the final three episodes of Series 34 of the Digital HR Leaders podcast, sponsored by eQ8, and the first episode of Series 35, sponsored by HiBob. Thank you to Angela Shori at eQ8, and Louis Gordon at HiBob. ALICIA ROACH AND CHRIS HARE - How to Democratise Strategic Workforce Planning – Two of my go-to experts on workforce planning – Alicia Roach and Chris Hare, co-CEOs at eQ8, join me to discuss how to democratise and derive business value from strategic workforce planning. NICK BLOOM - Unmasking Common Myths Around Remote Work – Stanford professor Nick Bloom, who has been studying working from home for over 20 years, shares the past, present and future of remote and hybrid work, and provides guidance on how to develop work models that help organisations and employees thrive. ALEX BROWNE - Nestlé's 4B Methodology to Strategic Workforce Planning – Alex Browne, Head of People Analytics Innovation and Data Science at Nestlé, takes us on the ten year journey of strategic workforce planning at the company, how it has shifted to a skills-based approach, and their 4B model: build, buy, borrow and bot. JACOB MORGAN - How to Lead with Vulnerability in Uncertain Times – Jacob Morgan joins me to share insights from his new book, Leading with Vulnerability, which was informed by interviews with over 100 CEOs and a survey of 14,000 employees. As Jacob explains: “People want to work for leaders who they can connect with, because connection is where trust, motivation, engagement, and inspiration comes from. (They) also want to work for a leader who is good at their job, who they can learn from, who can coach them, who can mentor them.” THANK YOU Finally, this month I’d like to thank: Caroline O'Reilly, Shannon Paschal, and Charlie Yuan for inviting me to join them on stage at Workday Rising in Barcelona for their session on Workday Workforce Analytics and Planning Thinkers360 for including me on their Top Voices EMEA 2023 list The Workday Analyst Relations team of Angela Barbato, Alexandros Stratis, Chris Phillips, Jennifer Neumann, and Brienne Steinke, as well as Sophie Barnes and Ankita Jha for their brilliant organisation and hospitality at Workday Rising EMEA. APERHU - Asociación Peruana de Recursos Humanos (here), Pacífico Business School (here) and Miguel Augusto Huerta Valverde (here) for all posting about my recent talk at the Human Capital Congress in Lima Sebastian Szachnowski for referencing Insight222’s research on Upskilling HR in his article - This is the Last Call: Data Literacy for HR Konstantin Tskhay, PhD for referencing the recent Insight222 webinar with Naomi Verghese, Courtney McMahon and me on the importance of data literacy in HR in his article: Data Literacy 101 Dariush Franczak for including the October edition of Data Driven HR in his list of resources for HR professionals Luciana Langhanz (here) Jui Hasan (here) and Mehedi Hasan Soykot (here) for including me in their lists of people to follow on LinkedIn for HR and people analytics content Riley Moore for including two episodes of the Digital HR Leaders podcast with Alicia Roach and Rupert Morrison in his collection: A Strategic Workforce Planning Guide Jeremy Shapiro for including the Digital HR Leaders podcast on his list of favourite podcasts Lanteria HR for including the episode of the Digital HR Leaders podcast with Piyush Mehta in their list of 10 podcasts not to miss Michael Corrigan for posting on LinkedIn about Excellence in People Analytics Kerstin Rothermel for featuring me in her ‘Leading Voices’ series – see here. __________________________________________________________________ ABOUT THE AUTHOR David Green ?? is a globally respected author, speaker, conference chair, and executive consultant on people analytics, data-driven HR and the future of work. As Managing Partner and Executive Director at Insight222, he has overall responsibility for the delivery of the Insight222 People Analytics Program, which supports the advancement of people analytics in over 90 global organisations. Prior to co-founding Insight222, David accumulated over 20 years experience in the human resources and people analytics fields, including as Global Director of People Analytics Solutions at IBM. As such, David has extensive experience in helping organisations increase value, impact and focus from the wise and ethical use of people analytics. David also hosts the Digital HR Leaders Podcast and is an instructor for Insight222's myHRfuture Academy. His book, co-authored with Jonathan Ferrar, Excellence in People Analytics: How to use Workforce Data to Create Business Value was published in the summer of 2021. SEE ME AT THESE EVENTS I'll be speaking about people analytics, the future of work, and data driven HR at a number of upcoming events in 2023: 30 November - Indeed FutureWorks (Bengaluru)
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    2023年11月27日